As usual, I spoke directly to the property, not the Hilton 800 number, and, upon “checking-in” I “confirmed with the front desk staff that my room would be a handicapped assessable, “roll in” shower. Didn’t happen. The room I was given was at best “semi-handicapped”, but nowhere near wheelchair assessable. The front desk staff at this Hilton though were apologetic, understading and VERY responsive. The on duty manager promptly found a properly handicapped room. The staff even transferred my belongings to the new room.
Why though don’t Hilton employees across North America understand what constitutes a “roll in” shower…… ???
- Official Description (provided by the hotel):
- Discover the Hilton Garden Inn Chicago North Shore/Evanston hotel - a welcoming Chicago North Shore hotel. Adjacent to Northwestern University and minutes from multiple large corporations, our comfortable Evanston hotel is the perfect choice for students, families and business travelers alike. ... more less
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- Also Known As:
- Hilton Garden Inn Evanston Hotel Evanston
- Evanston Hilton Garden Inn
- Hilton Evanston