As a regular SPG traveler, I was disappointed by the condition of the property, but encouraged by the friendly and helpful staff.
Room #1 had severe water damage around the window and water was pouring in and running over the AC and on to the floor. The area had received a lot of rain, but it was obvious this was not a new problem. Room #2 had more damage from moisture around the window and paint and drywall had crumbled and was on the floor and in the window sill. Room #3 had dirty dishes and bugs in the room. #4 was just fine, except for a leaky shower faucet. The pool was locked every time we went, despite going during normal hours. We had to locate staff to unlock the door each time.
The front office staff and management was incredibly helpful and offered free breakfast for our three night stay and gave us a discounted rate for the first night.
We were there for a family wedding and the reception was at the hotel. It was BEAUTIFUL! Fully exceeded our expectations for space, service, and atmosphere. The wedding was a Star Wars theme and the staff got into the spirit and showed up to work in Star Wars costume or themed dress!
This property is in SERIOUS need of repair and updates. I imagine this is a frustration point for a staff working very hard to serve its guests with the quality expected from an SPG Property.
- Official Description (provided by the hotel):
- Shopping, dining, entertainment and more are at your fingertips when you stay at the Four Points by Sheraton St. Louis – Fairview Heights. All guest rooms feature contemporary furniture, complimentary High Speed Internet access, and much more. Enjoy room service or breakfast, lunch, and dinner in our Fountains Cafe. Situated off Interstate 64 (Exit 12) and Highway 159, we are convenient to all of St. Louis' finest attractions. St. Clair Square - southern Illinois' largest shopping mall - is just across the highway. Scott Air Force Base is only a few miles away and downtown St. Louis is a mere 10 minutes away. Come and experience why business and leisure travelers alike make Four Points by Sheraton St. Louis – Fairview Heights their first choice when visiting St. Louis ... more less
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- Also Known As:
- 4 Points By Sheraton Fairview Heights
- Four Points By Sheraton Fairview Heights Hotel Fairview Heights
- Sheraton Fairview Heights
- Four Points Fairview Heights
- Fairview Heights Four Points
- Fairview Heights Sheraton