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“HOUSEKEEPING SUCKS!”

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Residence Inn Chicago Lombard
Ranked #5 of 10 Hotels in Lombard
Certificate of Excellence
Lombard, Illinois
1 review
“HOUSEKEEPING SUCKS!”
Reviewed 15 December 2010

I moved into a room and there were holes under the kitchen sink.I didn't receive housekeeping six times.When I did finally receive housekeeping the sinks and the tubs were still dirty.I had to contact the manager myself after I left message at the front desk of my problems.General manager and her assistant just gave 20,000 points two days refund and 10.00 off our bill.I contacted Bill Marriott's and nothing was done to satisfy me.Why would they not give me a credit for all the days I did not receive housekeeping.Hospitality is not at this hotel.When you dine in eating area no one greets you.If Bill Marriott knew this everyone would be fired.

  • Stayed December 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iamwealthy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management36280, Manager at Residence Inn Chicago Lombard, responded to this review, 28 February 2012
Thank you for your review. We are sorry we were not able to meet your needs at the Lombard Residence Inn.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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177 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
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English first
Michigan
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 July 2010

What a staff. Great comfortable suites, good hot breakfast, outdoor pool, fitness and pets allowed. What a wonderful place. My family has booked here two years running and we will defintely go again. The staff allowed us to use the gatehouse for a reunion meeting and the bar b que grills to cook with. We have selected this as our favorite reunion place ever. The free internet and full kitchens helped keep us on budget as well.

  • Stayed June 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MichiganDisneyaddict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management36280, Manager at Residence Inn Chicago Lombard, responded to this review, 28 February 2012
Thank you for your review. We hope to see you again at the Lombard Residence Inn for your next Family Reunion!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lansing, Michigan
1 review
Reviewed 2 June 2010

Just stayed here for Memorial Day Week, actually 2nd stay here, and it is a great place to stay. Quiet, at least on the weekends, and close to shopping if needed. Rooms are clean as well as the grounds. Pool and BBQ grills are available also. Oh, complimentary HOT breakfast and with a family of five that saved us around $60-$70 right there! 15-20 minutes from downtown Chicago. Definately will be staying here when we go visit my daughter in Chicago.

  • Stayed May 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JeaneenAlberto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management36280, Manager at Residence Inn Chicago Lombard, responded to this review, 28 February 2012
Thank you for your review. We have just competed our renovation in October 2011. We hope to see you again at the Lombard Residence Inn.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
89 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 6 October 2009

I was dreading having to leave my house for a week (with two pets) as my floors were refinished. I'm very happy with my choice of the Residence Inn at Lombard: the week flew by. In particular, I appreciated:

- The assurance that no one would enter my room and let out my pets
- The value: 5 nights cost only 40,000 points
- Convenience: it's close to the interstate and there are plenty of restaurants and convenience stores nearby
- Cleanliness
- Amenities: stairstepper, very complete breakfast, kitchenwares
- I felt safe (separate entrances are nice and I was offered an upstairs room)
- Friendly staff
- Free internet access
- Manager responsiveness (through my email requests)

I'll stay here again if I need to leave my home for an extended time.

  • Stayed September 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Esme_Travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management36280, Manager at Residence Inn Chicago Lombard, responded to this review, 28 February 2012
Thank you for your review. We are glad you had a nice stay at the hotel. We hope to see you again at the Lombard Residence Inn.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, Texas
Level Contributor
145 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed 26 September 2009

If you have business in the western suburbs, this is a nice place to stay - near a mall and near major highways. It is a little different than some other Residence Inns in that there is a main building and then separate buildings with 8 -16 units each. They are in the midst of landscaping and upgrading - none of which bothered us. The ladies at the front desk were very welcoming and kind. You can hear the traffic from 22nd street a bit but it did not bother us. The rooms were spacious, very clean, and with full kitchens. The breakfast was very good with taco fixings, hard boiled eggs and all the other standard items. In addition to the free breakfast, they had dinner the 2 nights we stayed- nachos the first night and Beer and Brats the next. With the brats there had cole slaw, beans, potato salad, and cut up tomatos and onion, watermelon, chocolate chip cookies. Also Miller beer and some wine. They just do this two nights a week.

  • Stayed September 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Proviso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management36280, Manager at Residence Inn Chicago Lombard, responded to this review, 28 February 2012
Thank you for your review. We have just completed our renovation in October 2011. We hope to see you again at the Lombard Residence Inn.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SE Michigan
Level Contributor
48 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 16 August 2009

We stayed here for 2 nights and enjoyed it. The place is getting a little old but it was well kept. Service was great, everything was clean and the staff was friendly. They serve a hearty and full breakfast in the morning. The place is located in a quiet place but quite convenient to a large mall next door or a fairly busy street with all different restaurants about 2 miles away. While there we also used their coin laundry which was surprisingly large (3 washers/4 dryers). They also have a small outdoor pool which we did not use.

  • Stayed August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jas32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management36280, Manager at Residence Inn Chicago Lombard, responded to this review, 28 February 2012
Thank you for your review. We have just completed our renovation in October 2011. We hope to see you again at the Lombard Residence Inn.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
WI
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 July 2008

I stayed here with my kids and loved it. The room was clean, we felt safe, nice pool. Good breakfast in the morning. Staff was very helpful. Will stay again soon.

  • Stayed July 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank flyfreeWi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management36280, Manager at Residence Inn Chicago Lombard, responded to this review, 28 February 2012
Thank you for your review. We have just completed our renovation as of October 2011. We hope to see you again at the Lombard Residence Inn.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Chicago Lombard

Property: Residence Inn Chicago Lombard
Address: 2001 S Highland Ave, Lombard, IL 60148-4995
Region: United States > Illinois > DuPage County > Lombard
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Lombard
#4 Business Hotel in Lombard
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Chicago Lombard 3*
Number of rooms: 144
Official Description (provided by the hotel):
The newly renovated Residence Inn by Marriott Chicago Lombard hotel is a TripAdvisor Certificate of Excellence winner specializing in short or extended stays. Start your day with our complimentary breakfast buffet and end it at our free evening Residence Inn Mix, on a variety of weeknights. You will appreciate quick connections with our free WiFi and complimentary shuttle service within 5 miles of the hotel. Enjoy the thoughtfully designed suites perfect for an extended stay with 35 HD channels, warm fireplaces, full kitchens featuring stainless steel appliances, and large living areas. Located 1 mile from Yorktown Center and 4 miles from Oak Brook, we are conveniently located for leisure after you take care of business less than 2 miles away at the Highland Business District. Our Lombard hotel provides easy freeway and Metra access which gives you the chance to explore downtown Chicago just 20 miles away. After a long day, relax and take a swim in our outdoor pool, or enjoy our exclusive SportCourt(R). ... more   less 
Reservation Options:
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Also Known As:
Residence Inn Chicago Lombard Hotel Lombard
Residence Inn Lombard
Lombard Residence Inn

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