We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Nearby Hotels
Reviews (363)
Filter reviews
363 results
Traveller rating
100
90
67
44
62
Traveller type
Time of year
LanguageAll languages
Traveller rating
100
90
67
44
62
Show reviews that mention
All reviews room was clean small area accessible room staff was friendly king bed fresh baked cookies front desk clerk other hotels booked this hotel a great place to stay yogurt nice stay first floor louis freeway housekeeper belleville
Selected filters
Filter
Updating list...
3 - 8 of 363 reviews
Reviewed June 1, 2021

Unfriendly staff.
Staff not masked and unvaccinated.
Will not be staying here again.
What else is there to say but Tripadvisor requires 200 characters so this is just filler to meet the two hundred character requirement.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank May20212021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 10, 2021

A confirmed reservation was made at this hotel by our family member. Upon arrival, at 11:30 on a Friday night, we were informed there had been a pipe burst at 3:00 and they did not have a room. No phone call, text or email was ever received after the pipe burst. At 11:30 at night we were forced to try to find a room. Not a huge deal except we had a 3 month old and a 20 month old. Seriously, we understand the pipe burst - but not contacting us was unacceptable! The guy at the front desk did not offer any help finding a hotel or any apology for not contacting us.

Management here need to be more worried about customer service.

Room tip: Just find a different hotel that cares about customer service.
Date of stay: May 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank lindabU5137CV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 3, 2021

Room was not clean. Sheets looked as is they had been slept in, though they smelled fresh. Piece of candy wrapper between sheets. Candy on floor beside bed. Floor in front of sink very dirty. Long blond hair in sink (mine is gray and short). Dried feces on inside side of toilet. Clogged toilet in the lobby.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 3, 2021

Front desk staff was very unprofessional and rude. Hotel was very very dirty and smelled of weed. Was made to wait until 4 pm to check in and my room hadn’t been cleaned yet and was still dirty after housekeeping left.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank tiffanyabby26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 26, 2021

On line reservation was not available when we arrived...was told no rooms were available and reservation had been cancelled. After waiting awhile, a room was offered but needed to be made up. I made reservation using 16,000 points for stay but was charged $92.65 on credit card. Attempted at check out to get that resolved but am not sure it was resolved or not. NO coffee available in the lobby in the morning...argument between staff on who was going to make it. No cups in room to use in room coffeemaker. We were given a brown bag to go consisting of a sausage biscuit and muffin. No bath mat for
tub or hand rail to use getting in and out of shower. No management on sight...desk personnel had to contact them by phone. No ice water available in lobby. Checkin agent was LaNita, check out was Darrell.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank bxmt54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews