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All reviews recommend this hotel staff was very friendly louis area front desk staff fairview heights bed was comfortable st louis pantry lobby belleville cardinals interstate
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Reviewed September 10, 2018

The crew working here is certainly pleasant, being most helpful and accommodating. Yet this is an IHG facility designed to be housing a number of clients for long periods of time, and it has that feel and appearance. This is not a bad thing, but it helps to be aware. I'd stay here again. Plenty of shopping around.

Date of stay: August 2018
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank CEPPaulT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Candlewood Suites O'Fallon, responded to this reviewResponded September 25, 2018

Hello CEPPaulT,

Thank you for your review regarding your recent stay at Candlewood Suites Ofallon, Il - St. Louis Area, IL. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.

Sincerely,

Orlando A.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 28, 2018 via mobile

Clean room, decent bed, nothing too special but it did the job for the weekend. The only real time we were here was for sleep anyway.
Being an IHG member, my only real complaint is that my preferences were completely ignored it seems. I always request a high floor and a room close to the elevator...usually I get pretty close to that. This time I got the middle floor (2nd out of 4) and the last room on the hall (furthest away from elevator).

Date of stay: May 2018
Trip type: Travelled with family
1  Thank TheRealJTForReal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 6, 2017 via mobile

We were heading north and stopped for the night. The room was nice and clean and had two "queen" sized beds that have seen their better days. ( we really question if these are queen sized beds b/c they don't look wide enough to us). The pillows are comfortable which is rare for this chain. We got a good nights sleep but they really should look into changing their mattresses.
We headed out in the morning and got two cups of coffee from their little store area, worst coffee we've tasted in many years, had to throw both cups away it was sooooo bad.

Date of stay: November 2017
Trip type: Travelled as a couple
1  Thank IowaJim2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Candlewood Suites O'Fallon, responded to this reviewResponded December 20, 2017

Hi IowaJim2015!

Thanks for dropping by and sharing your experience! We appreciate your kind words for our room quality and cleanliness. We just regret that you find our mattresses outdated and our coffee unimpressive. We'll certainly look into your concerns and reference them as areas of improvement. After all, everybody here wants each of our guests to leave with pleasant memories.

Again, thanks for the feedback, and I hope we have the opportunity to show you an experience that aligns with the many 5-star reviews we receive every week.

Safe travels,

Gian M
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 6, 2017

This Candlewood Suites was very nice. Our room was super clean. Bed was comfortable. Bathroom was spacious and the closet was huge. One thing I like is that the hangers could be removed. We hung a few things in the bathroom for the steam from the showers to take the wrinkles out of the clothes. The mini market had a variety of items. The front desk staff was friendly.

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank ChicagoOceanwaters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 10, 2017

We stayed overnite for a Cardinals weekend. The suite was clean and the bed comfortable. The room and hotel were quiet. The front desk hostess was pleasant. We were not expecting the moon by any means and found a very nice stay and were well rested the next day. The price was reasonable for the comfort.

Room tip: The first floor was quiet for us............cannot make a prediction
Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank 101chuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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