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“Good value, location, and amenities, but service merely adequate”

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Hilton Chicago Oak Brook Suites
Certificate of Excellence
Chicago, IL
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Good value, location, and amenities, but service merely adequate”
Reviewed 27 May 2010

This is my second stay. After a sharp (and well deserved) criticism last time, I was asked to return and assured my experience was unusual. Things definitely were better this time.

The hotel is located next to the Drury Lane Theater, maybe a half mile from the Oak Brook Shopping Center. The rooms are large, attractive, and well furnished. The hotel is nicely decorated and has a decent pool, hot tub, guest computers, bar, and restaurant. The customer service personnel are cordial but detached, efficient but not eager to please. The restaurant waitstaff are rank amateurs.

At around $100 for a suite, the price is certainly attractive, and if you don't expect pampering (or your food served promptly, hot, and cooked as ordered) the place is a good value.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank delGranado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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980 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (98)
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English first
Dallas, Texas
1 review
Reviewed 26 May 2010

The hotel was clean, located close to the major highway for easy access, and we slept very comfortably!

  • Stayed May 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peritwinkle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
homewood, il
2 reviews
Reviewed 26 May 2010

I was very pleased with this hotel. The location was great for shopping of all kinds. The room was immaculate, spacious, and nicely decorated. The bed was very comfortable. I'm picky about hotel cleanliness and this one was absolutely fine. I was also worried because the price was so great, but it turned out to be a wonderful deal!

  • Stayed May 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank sbhomewood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Menasha, Wisconsin
1 review
Reviewed 26 May 2010

My family and I traveled to the Oak Brook area to meet with some old college friends, and we were amazed at the hotel. The room was immaculate, quiet, and no issues. The restaurant in the lobby was very pleasant and had a good selection to offer. The only issue we had, and its not really an issue, is the smallness of the pool area. In the hotels we usually stay at, we usually select it based on the pool(my daughter loves the pool). Other than that, I have nothing but pleasant memories of our stay.

  • Stayed May 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CornTurtleHunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milwaukee
1 review
Reviewed 10 May 2010

The Hilton Suites Oakbrook has become one of our favorite places to stay. We really enjoy the Theater package for Drury Lane and try to come her at least one or twice a year to stay and enjoy a play. The food and service is great and I always get a good nights rest in their wonderful beds. Also, great shopping near by.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jsallis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marengo
1 review
Reviewed 10 May 2010

Very friendly staff, comfortable room, convenient walk to Drury Lane.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mgs1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ventura, CA
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 May 2010

I was just there last week (4/26/2010) and it is a great hotel. Rooms were very nice, large and comfortable. The bed was fantastic. Breakfast was very good. Had no issues and would for sure stay there again.

  • Stayed April 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Volocty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Chicago Oak Brook Suites

Property: Hilton Chicago Oak Brook Suites
Address: 10 Drury Ln, Oakbrook Terrace, IL 60181-4614
Phone Number:
Region: United States > Illinois > DuPage County > Oakbrook Terrace
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Oakbrook Terrace
#1 Business Hotel in Oakbrook Terrace
#1 Romantic Hotel in Oakbrook Terrace
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Chicago Oak Brook Suites 3.5*
Number of rooms: 211
Official Description (provided by the hotel):
At the center of the beautiful Oakbrook area commercial district, nearby entertainment, attractions, renowned shopping venues and prestigious communities is the premier hotel for service, style and comfort. Located 18 miles west of downtown Chicago and 14 miles southwest of O'Hare International Airport, the Hilton Chicago Oak Brook is in the heart of DuPage County, The Magnificent Miles West of Chicago. An all-suites hotel centered around a lush 10-story atrium, it is part of the Drury Lane Theatre, Conference Center and Hotel Complex. ... more   less 
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Also Known As:
Hilton Suites Oakbrook Terrace Hotel Oakbrook Terrace
Hilton Hotel Oakbrook Terrace
Hilton Oakbrook Terrace
Oakbrook Terrace Hilton

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