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“very clean”

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Extended Stay America - Peoria - North
Ranked #21 of 23 Hotels in Peoria
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“very clean”
5 of 5 bubbles Reviewed 10 November 2011

The staff is very friendly, so helpful, and always available for ur needs. I was in the peoria area for business and staying here was so simple, close to everything. Food, shopping, very easy access to the interstate. I had an amazing time and the hotel was very clean , I am very happy with my stay here.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Joe N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Region39, Manager at Extended Stay America - Peoria - North, responded to this review, 15 November 2011
"Thank you so very much for your glowing review of Extended Stay America Peoria - North. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words."
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90 reviews from our community

Traveller rating
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    10
    16
    28
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 October 2011

I was in town for a concert and wasn't sure what place was good in town. I had never heard of Extended Stay before, but the front desk people were so friendly over the phone I decided to go with them. Boy was I glad I did, I stayed in one of the remodeled rooms on the first floor and had a full kitchen. I'm so used to going out while I travel, it was nice cooking in my own studio like apartment. Plus, they are located right across from a mall......so you know where I was most of the time. Anyway, I would highly recommend this property for anyone's travel.

Stayed September 2011, travelled with friends
Helpful?
1 Thank singingchic012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Region39, Manager at Extended Stay America - Peoria - North, responded to this review, 15 November 2011
"It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Peoria - North. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reston, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 October 2011

I travel quite a bit with the airline. Our headquater is in IL. All hotels are the same to me so I dont usually fill out a review. However, being in a service industry myself, I like to make note of great staff. Amenities can be horrible, but they are always upgradable/replacable. Great staff however can make a person less home sick.

Thank you.
Amey Rasmeloungon

Room Tip: Always rememebr why you are there - leisure? business? quick nap? get appropriate accomodation. If...
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  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank amey r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Region39, Manager at Extended Stay America - Peoria - North, responded to this review, 15 November 2011
"Thank you so very much for your glowing review of Extended Stay America Peoria - North. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbia, Missouri, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 October 2011

I booked a hotel at another property and they overbooked and therefore I had nowhere to stay. Luckily when I contacted Extended Stay, I talked to the manager named Ryan and he was very accomodating and got me booked into a room immediately, apologized for the inconvenience even though it wasn't even at his hotel and gave me an upgrade for free because he felt bad. Such an awesome experience!

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Scott Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Region39, Manager at Extended Stay America - Peoria - North, responded to this review, 15 November 2011
"I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Peoria - North. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a ""home away from home"" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bettendorf, Iowa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 October 2011

The staff at this location was very helpful and polite. We were told we could come down and borrow chairs from the staff breakroom for a girls get together we were having. After taking what we had up to our room we opened our door to a staff member who had brought us the chairs to save us a trip. The fact she went out of her way to do this was greatly appreciated. Also, the manager was very friendly and willing to help us with all questions that we had. The location of this hotel is perfect as well. It is close to shopping and many resturants to choose from. The room rates are affordable as well.

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kayles848
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Region39, Manager at Extended Stay America - Peoria - North, responded to this review, 15 November 2011
"It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Peoria - North. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Normal, Illinois, United States
1 review
1 of 5 bubbles Reviewed 11 October 2011

I booked my reservation well in advance. The night before my stay I missed a phone call from someone at the hotel. I had a voicemail that consisted of them hanging up the phone. I called back within the hour but no one answered. They never tried to call back or contact me in any way. When I arrived the next night I found out what they were calling me about (that was not even important enough to leave me a message). Instead of being checked into the non-smoking remodeled “signature” room with 2 beds that I booked, my only option was a smoking non-remodeled room with 1 bed. At least if they would have left me a voicemail, called back, or emailed me I could have had 1 day to book a different hotel instead of having all my clothes smell like an ashtray exploded on them. No respect!

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anhille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Region39, Manager at Extended Stay America - Peoria - North, responded to this review, 15 November 2011
"I recently received a copy of your review of the Extended Stay America Peoria - North. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

I do appreciate the opportunity to address your concerns about the condition of your room. Please know that we have strict quality control standards that are meant to prevent a situation like yours from occurring. Only certain rooms are designated as smoking rooms, the rest as non-smoking. It should never be the case that a guest who requests a non-smoking room is placed in a smoking room when the preferred room type is available. In response to your comments, I have met with hotel management and staff to find out how such an experience occurred and to determine a system for preventing a repeat occurrence.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future."
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Travellers are raving about these Peoria hotels

Columbus, Ohio, United States
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 4 October 2011

Do NOT book a room here. You will regret it. We booked 3 rooms and have huge regrets. The desk staff was untrained and extremely rude. After waiting hours for our rooms they were filthy and not the rooms we booked. Beds are hard as a rock, bedding has numerous holes and stains. The cheap rate is not at all worth what you get. We even tried speaking to the manager who could care less that his guests were not happy. His answer was that the hotel has been booked full for the last 5 months so he could care less. The stench is horrible even in the hallways. BOOK SOMEWHERE ELSE!

Room Tip: Book at the other hotels close to this location
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  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Region39, Manager at Extended Stay America - Peoria - North, responded to this review, 15 November 2011
"Thank you for taking the time to review your recent stay at Extended Stay America Peoria - North. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like yours from occurring. All rooms are regularly cleaned and disinfected upon a guest's checkout as well as during applicable periods of the stay, then inspected by a manager who determines if it meets our quality standards. Obviously, your experience indicates that our system broke down. In response, I have met with hotel management and staff to find out why and to determine a system for preventing a repeat occurrence.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada."
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Additional Information about Extended Stay America - Peoria - North

Property: Extended Stay America - Peoria - North
Address: 4306 North Brandywine Drive, Peoria, IL 61614
Phone Number:
Region: United States > Illinois > Peoria
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #21 of 23 Hotels in Peoria
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Peoria - North 2.5*
Number of rooms: 104
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity.ca, Priceline, Extended Stay and HotelQuickly so you can book your Extended Stay America - Peoria - North reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Peoria
Peoria Extended Stay
Extended Stay America Peoria

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