We actually checked out of a brand new hotel in Davenport, Iowa to come here. We were in Iowa for 7 days and checked out after 4 days to stay at Jummer's instead. We were happy we did. I was traveling with my husband and two children. We were in Iowa for a family reunion. The hotel that we originally checked into for 7 days, had bad customer service and hotel management were not on property in the evenings to rectify any issues so we checked out and went to Jummer's. The room was extremely spacious. Two issues that we encountered.......1.) When we checked in early, WAY before check in time, the room was ready, we were happy about that, however, when we got to the room, there was hair on the bathroom floor and it didn't seem that housekeeping had vacuumed the bathroom floor. As I was headed down to the front desk to ask them to change our room, there was a housekeeping attendant in the hallway and I asked if it was customary to vacuum the bathrooms, she said yes and asked if there was problem. I told her my concern and she immediately said not to worry, she would drop what she was doing and come in to fix anything that I needed fixed. I could barely get a word out before she was headed to our room. She came in, and not only vacuumed the bathroom, but re-vacuumed the entire room for us. She was friendly, and acted like it was no imposition at all!
2.) We had our under age children with us. They were not allowed into the Buffet because you have to go through the casino to get to the buffet. Bad planning on the casino's part. If you are there with children, they can't eat at the buffet, money lost for them. They do however, have a cafe they can eat at, outside of the casino floor, and we ate there the first day with our kids and the food was really good. The food servers were wonderful. Very accommodating and great with the kids. Since the kids had really no interest in the buffet, we felt comfortable enough to have our kids eat there separately and we let them eat there by themselves as they are teenagers. We checked in with the server before leaving our kids and she said not to worry, she would take care of their food needs and contact us if anything came up. They treated our children so very well. My kids loved eating there. I kind of felt like a rat leaving my kids to eat there while my husband and I went to the buffet, but since they are older and can behave, I also wanted to give them some time to enjoy feeling independent and the were totally happy.
The pool was great, not a huge pool, but WARM enough to go swimming. I also liked the fact that after 10 pm, the pool area is for adults only! There was security everywhere and it also made us feel safe. The public bathrooms in the common areas were sooooo clean and I constantly saw bathroom attendants cleaning and that was great to see. Also, they have a beverage station in the casino. This was awesome. You can go and get coffee or tea, or soft drinks for yourself any time you want while you're gambling. The only drawback I noticed while I was gambling was that the bar waitresses didn't come around very often. In three days of gambling, I only had one day where someone walked by to ask if anyone needed drinks, and when I say she walked by, she literally flew by before I could look up and flag her down. So, in all it was a good stay, but I probably would have spent more money if I had an adult beverage in my hand and not had to leave the table or slot to go to the bar. Nice hotel though. Will stay there again.
- Official Description (provided by the hotel):
- There’s no better place for nonstop gaming action and luxurious amenities than this Illinois Casino & Hotel. Jumer’s Casino and Hotel is equipped with the best in slots, table games, world-class hotel accommodations, amenities and dining. Jumer's amenities include a full service salon and day spa, four restaurants, gift shop, pool, fitness center and so much more! So, plan your visit to Jumer’s Casino and Hotel resort today. Your greatest Illinois gaming adventure awaits you!Recently Added: Aqua Driving Range with Floating Green ... more less
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- Also Known As:
- Jumers Hotel Rock Island