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All reviewsheavenly bedbenchmark restaurantclose to the airporto'hare airportcomfortable hoteldowntown chicagobusiness centerfree shuttleo hareself parkingguest roomsbusiness meetingshuttle servicefitness centerblue linedenisestarbucks
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Reviewed June 18, 2018 via mobile

We had one night at The Westin O’Hare in Chicago before our flight home. Courtesy bus picked us up and brought us to the hotel. Check in very smooth. Room was spacious and very clean but had to move as the shower did not work - all done swiftly. Limited food options and the one restaurant is expensive- $40 for cheapest bottle of wine! However meal was good. Breakfast ends at 11am and when we went down at 10.30 the buffet food had obviously been there for a while and the eggs were congealed with other items not refreshed. If we had to stay any longer it would have been expensive but great for one night stay.

Stayed: June 2018, travelled as a couple
Thank PandYT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 13, 2018 via mobile

8.12, 8.13.18

1. Rooms not top of the Pops for certain.
2. Light in toilet room did not work, caulk around toilet awful.
3. Banged up dismal cabinetry and furnishings
4. Mushy Old Beds

I am a Lifetime Platinum VIP and we will never return ever until Hotel is totally remodeled from top to bottom it is not even 2 Stars now.

the Doctor Hit me with some BIG LOVE ❤️ and a helpful VOTE!

Stayed: June 2018
Thank DoctorVonCueBall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 3, 2018 via mobile

Got stuck at O’Hare after a misconnect to Europe and this hotel truly exceeded my expectations for a hotel next to the airport. The facility was elegantly designed and recently refreshed. The employees were all very pleasant and happy to assist with my requests. Even got room service and it was as good as most anything I’ve had in a hotel room.

The location obviously isn’t amazing unless you’re needing to be near the airport, but vacation isn’t what this hotel is designed around. Overall, can’t recommend anything more than this property if you’re at O’Hare.

Stayed: May 2018, travelled on business
Thank NikkoC27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 1, 2018 via mobile

Very basic airport hotel. No frills. Rooms are big but poorly designed and in desperate need for renovation. Strangely placed full length mirror. Everything just looks old and way too aged. The toilet seat looks like it got beat up and is coated with yellow stains. The flush barely works. Shower has low water pressure. The bed is big but not comfortable at all with rock hard sheets. Shuttle service from the airport is slow and we waited about 40 mins and had to call twice before we got picked up. Customer service is slow and non attentive. No acknowledgement of SPG gold.

Stayed: June 2018, travelled on business
1  Thank subfalcine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie W, Front Office Manager at The Westin O'Hare, responded to this reviewResponded June 2, 2018

Good evening subfalcine. I want to thank you for posting your feedback about your recent stay with us and thank you for your loyalty as one of our elite members. I am disappointed to hear that your overall stay was underwhelming and do apologize that your experience was anything less than exceptional. I have shared your feedback with our management team as we are always looking for ways to improve our guests' experience and to ensure we deliver memorable service. Thank you again for your feedback and I do hope you choose us again when your travels bring you back to Rosemont. We would love the opportunity to truly wow you.

Be Well,
Katie Wedster

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 1, 2018 via mobile

We were there for an educational seminar. The room was extremely quiet considering our proximity to OHare airport. Almost no aircraft noise. The room was nicely layed out. The need was excellent. The room climate controls did an excellent job with no drafts.

Stayed: May 2018, travelled with family
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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