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All reviews front desk nice hotel room was large bed was very comfortable pheasant run resort hgi lobby st charles fireplace microwave jennifer chicago event wedding il tub
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Reviewed July 7, 2017

The ease of using the digital check-in was very pleasant and easy to use. Upon checking in I was greeted as a Hilton Honors member and since I had used the digital check in the process went very smoothly and quick. The rooms are very updated and clean. Great location...I'll definitely be returning!!

  • Stayed: July 2017, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank lasheen_taylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeriDeLee, General Manager at Hilton Garden Inn St. Charles, responded to this reviewResponded July 10, 2017

Thank You Lasheen_Taylor, as an Honors member we appreciate your loyalty to our Hilton brands and are certainly happy to learn that you had a positive experience with our Digital Check-In. We are looking forward to your return visit!

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Reviewed July 6, 2017

Extremely clean. Extremely professional, courteous staff. Hilton Garden Inn tends to be a higher class, business hotel. First-rate experience. Very pleased with room (which was large), quality of bedding (comfy), amenities and their "detail" (fruit water, iced tea, neutrogena soap), comfy chair in room. Hotel is near a mall, golf club, many restaurants (e.g Giordano's), and St. Charles.

  • Stayed: July 2017, travelled solo
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Review collected in partnership with Hilton Garden Inn
Thank Howard I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeriDeLee, General Manager at Hilton Garden Inn St. Charles, responded to this reviewResponded July 10, 2017

Thank you Howard I, your feedback is valued and appreciated. We are pleased to learn that you enjoyed your stay with us and hope to see you again soon!

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Reviewed July 6, 2017

We were told that the "Hilton Garden Inn" was a step up from the "Hampton Inn", however we found the complete opposite to be true! The rooms smelled old/stale, the quality and interior design was outdated and desperately in need of a remodel, and the staff were less than helpful. Overall this was definitely a step DOWN, and considering we're Hilton Honors Diamond status, we were very unimpressed and will make sure to steer clear of any Hilton Garden Inn in the future...

Stayed: June 2017
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeriDeLee, General Manager at Hilton Garden Inn St. Charles, responded to this reviewResponded July 10, 2017

Thank you Michael M for taking the time to share your experience and as a Diamond Hilton Honors member, for your loyalty to our Hilton brands. While we are excited to let you know that our property is scheduled for a renovation later this year, we are certainly sorry that not only our product, but also our level of service, did not meet nor exceed your expectations. Please be assured that I will follow up on your comments with our team members.

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Reviewed July 5, 2017

Clean room, wonderfully comfortable beds, good selection of breakfast food, location central to our destination, friendly staff. Enjoyed the humor & conversation of the breakfast/restaurant staff. Will definitely stay again.

  • Stayed: July 2017, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank P422FFgaryl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 4, 2017

Poor check in service. Had my dates incorrect. They will not a ept any type of check-not even corporate or Board of Ed. "New" policy not told when reservation was made. Had to file a formal complaint to get it straightened out.

  • Stayed: June 2017, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Nadean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeriDeLee, General Manager at Hilton Garden Inn St. Charles, responded to this reviewResponded July 7, 2017

Thank Nadean S for your feedback. Please accept my apologies for the reservation issues you experienced and the resulting inconvenience. It would be my pleasure to personally assist you with any future reservations to ensure your Board of Education check will be accepted for payment.

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