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“Hotel is OK for one night”

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Hilton Garden Inn St. Charles
Ranked #3 of 11 Hotels in Saint Charles
Certificate of Excellence
GreenLeadersBronze level
Reviewed 17 July 2017

My family and I stayed here for one night - I was a bit disappointed in the cleanliness of the hotel. I would expect more from a Hilton Garden Inn. We likely would not stay again. The lobby area was really nice, but the room was not as clean. I did see they are going to be doing some updates to the rooms, I think this will help tremendously. The rooms could use some updates and some cleaning.

  • Stayed: July 2017, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank H1487UBrachels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeriDeLee, General Manager at Hilton Garden Inn St. Charles, responded to this reviewResponded 20 July 2017

We appreciate your feedback H1487UBrachels and are sorry to learn that you experienced some issues with regards to the cleanliness of our property. I will certainly follow up on your concerns with our Housekeeping team. And you are correct, we are excited to have a full renovation of our guest rooms planned for this fall. I hope that you will reconsider and that we will have the pleasure of your return visit.

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27 - 33 of 498 reviews

Reviewed 9 July 2017 via mobile

We enjoyed our 4 day stay at the HILTON GARDEN INN. St Charles is a great city, and this hotel is near many restaurants, shopping options and the quaint little downtown St Charles.
We had a double room, nice having a fridge and microwave.
Check in was really smooth, and we were able to get into our room early at 11 am!! That sure was nice.
Front desk staff was always really friendly. Restaurant is nice, breakfast was not included in price (unless you are an Honors member) - made to order egg breakfast available for a price -
We would stay here again, we really enjoyed the location and friendly staff.

Stayed: July 2017, travelled with family
Thank madsmombv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeriDeLee, General Manager at Hilton Garden Inn St. Charles, responded to this reviewResponded 11 July 2017

Thank you madsmombv, for taking the time to share your experience. We are happy to learn that you enjoyed your stay with us and your visit to the St. Charles area. We hope to have the pleasure of your return visit soon!

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Reviewed 7 July 2017

The ease of using the digital check-in was very pleasant and easy to use. Upon checking in I was greeted as a Hilton Honors member and since I had used the digital check in the process went very smoothly and quick. The rooms are very updated and clean. Great location...I'll definitely be returning!!

  • Stayed: July 2017, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank lasheen_taylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeriDeLee, General Manager at Hilton Garden Inn St. Charles, responded to this reviewResponded 10 July 2017

Thank You Lasheen_Taylor, as an Honors member we appreciate your loyalty to our Hilton brands and are certainly happy to learn that you had a positive experience with our Digital Check-In. We are looking forward to your return visit!

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Reviewed 6 July 2017

Extremely clean. Extremely professional, courteous staff. Hilton Garden Inn tends to be a higher class, business hotel. First-rate experience. Very pleased with room (which was large), quality of bedding (comfy), amenities and their "detail" (fruit water, iced tea, neutrogena soap), comfy chair in room. Hotel is near a mall, golf club, many restaurants (e.g Giordano's), and St. Charles.

  • Stayed: July 2017, travelled solo
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Review collected in partnership with Hilton Garden Inn
Thank Howard I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeriDeLee, General Manager at Hilton Garden Inn St. Charles, responded to this reviewResponded 10 July 2017

Thank you Howard I, your feedback is valued and appreciated. We are pleased to learn that you enjoyed your stay with us and hope to see you again soon!

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Reviewed 6 July 2017

We were told that the "Hilton Garden Inn" was a step up from the "Hampton Inn", however we found the complete opposite to be true! The rooms smelled old/stale, the quality and interior design was outdated and desperately in need of a remodel, and the staff were less than helpful. Overall this was definitely a step DOWN, and considering we're Hilton Honors Diamond status, we were very unimpressed and will make sure to steer clear of any Hilton Garden Inn in the future...

Stayed: June 2017
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeriDeLee, General Manager at Hilton Garden Inn St. Charles, responded to this reviewResponded 10 July 2017

Thank you Michael M for taking the time to share your experience and as a Diamond Hilton Honors member, for your loyalty to our Hilton brands. While we are excited to let you know that our property is scheduled for a renovation later this year, we are certainly sorry that not only our product, but also our level of service, did not meet nor exceed your expectations. Please be assured that I will follow up on your comments with our team members.

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Reviewed 5 July 2017

Clean room, wonderfully comfortable beds, good selection of breakfast food, location central to our destination, friendly staff. Enjoyed the humor & conversation of the breakfast/restaurant staff. Will definitely stay again.

  • Stayed: July 2017, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank P422FFgaryl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2017

Poor check in service. Had my dates incorrect. They will not a ept any type of check-not even corporate or Board of Ed. "New" policy not told when reservation was made. Had to file a formal complaint to get it straightened out.

  • Stayed: June 2017, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Nadean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeriDeLee, General Manager at Hilton Garden Inn St. Charles, responded to this reviewResponded 7 July 2017

Thank Nadean S for your feedback. Please accept my apologies for the reservation issues you experienced and the resulting inconvenience. It would be my pleasure to personally assist you with any future reservations to ensure your Board of Education check will be accepted for payment.

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Additional Information about Hilton Garden Inn St. Charles

Address: 4070 E Main St, Saint Charles, IL 60174-5202
Phone Number:
Region: United States > Illinois > Saint Charles
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Saint Charles
#1 Business Hotel in Saint Charles
#4 Romantic Hotel in Saint Charles
#4 Family Hotel in Saint Charles
Price Range: $121 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn St. Charles 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Hilton Garden Inn St. Charles Hotel Saint Charles
Hilton Saint Charles
Saint Charles Hilton
Hilton Garden Inn Saint Charles

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