Dear Mark T,
We want to assure you that this is not the norm and wants to apologize for the inconvenience the parking situation may have caused you. We offer self parking in the gated lot and respect all the guests and their driving skills. Please accept my sincere apologies in case other guest parking may have caused dents/scratches. Please let us know if you would like to file a report with local authorities or insurance and we will be delighted to facilitate the arrangements. We hope you will give us another chance and if I could be of any assistance, please give me a call directly. 847-6716000.
Regards,
Arun