This was the second time I've ever been to a portillos. The first time I ever did online ordering with them. While I was waiting(in the wrong line) I noticed how rude and obnoxious the manager was to the employees. He kept saying "pick it up". "Faster" "we got people waiting" pick it up pick it up. I wouldn't be able to work for him. After I watched that for a few mins I was finally able to ask where I was supposed to pick up my order. The manager could have at any time turned around and asked if I needed anything, instead of just barking out commands. There were only 2 people in line(not sure about the drive thru). The lady I flagged down pointed to the next window, maybe it was labeled but I didn't see where it said "pick ups for online orders". I believe it said catering. I order my sandwich with no peppers and got peppers, I guess not a huge deal, I picked them off. Manager was not someone I could deal with.