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All reviews monument circle bank building great location valet parking within walking distance an older building corner room valet service front desk staff great place to stay self park room was large beautiful hotel would definitely stay here again business trip convention center downtown
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Reviewed April 15, 2016 via mobile

Chef Henry made our stay here phenominal. You have not eaten real toast until he has made your toast. His soups are out of this world. Friendly and helpful and always with a smile. He went out of the way to assist my wife and I everytime we asked - and always in good cheer. Thank you Chef Henry.

Stayed: April 2016
Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-IndyDowntown, Guest Relations Manager at Hilton Garden Inn Indianapolis Downtown, responded to this reviewResponded April 19, 2016

Dear Chris H,

Thank you for such a wonderful review.

We are very proud of our staff, and our team really works at providing great service, so you have a positive experience. Henry has recently been promoted to the Sous Chef position. He has worked hard to get there, and he leads by example.

Next time you are in town, please look me up in order to thank you personally.

Sincerely,

Terrance Ward
Guest Experience Manager
Hilton Garden Inn
Indianapolis Downtown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 7, 2016

The room was comfortable and staff was pleasant. The breakfast was fairly average. The hot tub was non functional and the pool was very small, but there was an option to use an off-site facility. The facility was clean and well cared for.

  • Stayed: April 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Marilyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-IndyDowntown, Guest Relations Manager at Hilton Garden Inn Indianapolis Downtown, responded to this reviewResponded April 13, 2016

Dear Marilyn H,


We really appreciate you taking the time and giving such a positive review. We work really hard to be consistent giving the best possible experience we can,

I will make sure we share your comments with our staff.

Sincerely

Terrance Ward
Guest Experience Manager
Hilton Garden Inn
Indianapolis Downtown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 7, 2016

We traveled here for the Women's Final Four. We booked the 2 Queen Suite. It was very private and spacious. The room had a small fridge, a microwave, 2 TV's: one in the ante room & one in the bedroom. Even though the Hotel was full, it was very quiet. There was coffee, tea & fruit-infused ice water available 24 hours a day in the lobby. The EZ Park was reasonable: $12-$27 per day, depending on your needs: park & leave, in & out privileges, valet (cash only for payment.). We walked the 3 blocks to the Fieldhouse for events. There are several restaurants very close: BBQ, pizza & soup. Monument Circle is steps away & historic. The staff are very friendly and helpful. A shout out to Terrance for his kind attention. If we ever get out to Indy again, we would definitely stay here.

Room Tip: Book the queen suite. On a corner, very quiet.
  • Stayed: April 2016, travelled with family
    • Value
    • Location
    • Service
Thank kdpbball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-IndyDowntown, Guest Relations Manager at Hilton Garden Inn Indianapolis Downtown, responded to this reviewResponded April 13, 2016

Dear Kdpbball,

Thanks for the great review our staff really puts forth the effort in trying to get to know our guests and giving them an experience that they will enjoy. Thanks for letting us know we are doing what it takes.. It was a pleasure having you stay with us.

You can always count on us

hope to see you soon!!!!

Terrance Ward
Guest Experience Manager
Hilton Garden Inn
Indianapolis Downtown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 6, 2016

The staff was super helpful and the rooms were great. But the highlight was definitely Chef Henry and the bartending staff. The soup was great, his mashed potatoes were awesome, the mac & cheese was solid, and the cookies he made us were out of this world. Thanks so much!

  • Stayed: April 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank CannonballofDeath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-IndyDowntown, Guest Relations Manager at Hilton Garden Inn Indianapolis Downtown, responded to this reviewResponded April 8, 2016

Dear Cannonballofdeath,

Thank you so much for pointing out your experience in the resturant. We have numerous compliments on how great our food really is, and it is due to the quality of people we have in that department.

I will be sure to let Chef Henry know that you had a great experience.

Sincerely,
Terrance Ward
Guest Experience Manager
Hilton Garden Inn
Indianapolis Downtown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 6, 2016

Everything about this hotel from the registration experience, calling ahead of time to check on something, the food, the service - everything great!!! I am a Gold member and it does have its perks, which is nice! I also loved the historic nature of the hotel and that the employees knew and were proud of it.

  • Stayed: March 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Margaret M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-IndyDowntown, Guest Relations Manager at Hilton Garden Inn Indianapolis Downtown, responded to this reviewResponded April 8, 2016

Dear Margaret M,

WOW!!!

We would like to thank you for letting us give you the great experience you deserve.

It is so nice to hear from our guests that their expectations were met. It really energizes our team so thank you for taking the time to respond.

Sincerely,

Terrance Ward
Guest Experience Manager
Hilton Garden Inn
Indianapolis Downtown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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