We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Pleasantly surprised”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Embassy Suites by Hilton Indianapolis - Downtown
Ranked #79 of 179 Hotels in Indianapolis
Washington DC, District of Columbia
Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Pleasantly surprised”
Reviewed 15 April 2012

It's only a few months after the Super Bowl, so all downtown hotels should still be looking good after being polished up for the big event. That's the case for the Embassy. Check-in was quick, room looked updated and was comfortable, and breakfast wasn't the typical zoo and the made-to-order omlette was especially good. I really had nothing to complain about - but it was a quick one-night stay, so didn't do much to really test the property.

Indianapolis has suddenly become a good town for Hilton-affliliated properties, so this might not be the best choice for an HHonors members (note that status recognition was simply by-the-book). Obviously, the Conrad is a big cut above, the Hilton offers nice large room/suite opportunities, and the Garden Inn, Homewood, and Hampton are all in distinctive repurposed buildings. Happy with this choice, though - have good memories of the Embassy from years ago (this hotel has been part of the downtown scene for some time now) - didn't see the types of difficulties other reviewers reported.

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SWDCtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESManagementTeam, Manager at Embassy Suites by Hilton Indianapolis - Downtown, responded to this review, 17 April 2012
Thank you for your kind words regarding our property. We are very glad to hear that you enjoyed your quick stay with us. We also know that you have many options when it comes to selecting your hotel of choice and appreciate your connection with our facility. We are very excited about the fact that we have renovated most of our suites and are very confident that you will continue to see improvements moving forward at the Embassy Suites Indianapolis Downtown.

Kind regards,

Mark Brown
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,319 reviews from our community

Traveller rating
    335
    374
    283
    215
    112
See reviews for
401
192
30
523
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (179)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Harrisburg, Ohio
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 11 April 2012

I have stayed in many Embassy Suites, new, remodeled and dated. Have yet to have a bad experience. The things people complain about..... If you are looking for R&R, get a rental house with a pool and a kitchen and cook your own meals! If your spending time in the hotel, yea you might be dissapointed, but if you use it for what it is designed for, sleeping accommodations, sh__, shower and shave and hit the road! Enjoy all the shops and restaurants that Downtown Indy provides. I will continue to stay there every year for the SuperX event @ Lucas oil Stadium.
BTW, you can enter the hotel via the mall to avoid the cars unloading and entering and exiting the garage.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dingo01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bloomington, Indiana
2 reviews
Reviewed 10 April 2012 via mobile

I was in need of a room on short notice. .

The room-- awesome view of downtown, spacious and very tidy!

The food--- called for room service 5 minutes before closing. The runner was sweet despite having to work after hours to fulfill my order. Although pricey, the food was good. On the other hand, ffree breakfast buffet was great!! Made to order omelets, bacon, sausage etc. Yum!

The service-- booked through Hotwire and was happy to find out I would be staying at the hotel in downtown Indy. Prior to arrival I called to request a late check in and a late check out. I was allowed both. Front desk and food servers were fantastic.

Stayed April 2012
Helpful?
Thank natalie p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southern Illinois
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 April 2012

We stayed over easter weekend, and there was a basketball game, so i am sure it was more packed than usual. Tiny pool was always super crowded and out of control. Breakfast was good, but always out of stuff and had to wait, and again too many guests for the area offered. Room was ok. Check In/ out awkward due to hotel design, not enough room for cars coming and going. It was ok but would try another hotel if we went again. Staff was all very friendly and good.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cornbuzzard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio, United States
Level Contributor
111 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 31 March 2012

I was recommended this hotel by the Hilton phone reservations when my choice hotel, the Hilton Garden Inn (which I highly recommend) was booked. I needed a suite type room for my family with 2 small kids.

The atrium and entrance is typical very nice Embassy. The rooms are nice, nothing that says luxury - but nice. The pull out bed for our 6 y/o was terrible. You could only feel springs, no cushion/cover over them. She woke up 3 times in the night being poked. The main bedroom king mattress was only slightly better. The decor and other things were nice enough.

The on-site breakfast while initially attractive was a mess, not enough staff, food poorly made (oatmeal was soup at best), not to even mention the highly pitched omelet/made to order breakfast station was never staffed in our 40 minute visit. It included your typical hotel breakfast buffet, eggs, meats, juices, toast, cereal. Other food quality was ok.

On a positive note, the connection to the mall, indoor walk to the Rhythm Discovery Ctr and more was incredibly convenient and nice to have. The hotel is awkwardly positioned in town, but don't let that stop you. It works to its advantage as well.

Service was generally ok. I encountered 1 bellman who was great and 2 who were lousy. Same for the front desk folks. The main entrance/bellman stand was completely understaffed. I was told I couldn't use a cart myself (after waiting a while). The Mgr ended up being called to assist.

All in all, it was a very average hotel with unfortunately not so great of an experience for us. I was expecting and "sold" a nicer than the Hilton Garden and was extremely disappointed.

Room Tip: I understand now (after reading this site) there may have been renovated rooms - ASK!
See more room tips
  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ali M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Indianapolis hotels

Coastal South Carolina, South Carolina
Level Contributor
108 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 28 March 2012

OK. I have read a lot of reviews that warned me about the parking garage, so I was expecting the absolute worst. It was not hard to find if you come in on Washington. If you are driving north on I-65 and taking EXIT 111, you will be turning left on E. Washington. You will see a large glass area above the street called ArtsGarden. As soon as you drive under that, watch your street names. You will pass Illinois Street, and the Embassy Suite parking garage is the only parking garage ramp between Illinois Street and Capitol Street on the right hand side. It is immediately before a theatre on the right. You can't miss it. I am staying there now, and so far it is a typical Embassy Suites.. which is good to me.

I did bring my two and five year old, and one of the men (bellhop/concierge) at the entrance to the garage was very helpful and told me to just return when I was ready to unload my car. He went with me to my car in the garage, and we quickly unloaded everything on a cart which he brought to the room. So far, the service has been very good.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CoastalJen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moline, Illinois
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 March 2012

This hotel is a good hotel, but very difficult to park and get into and out of. The elevator to the lobby level is the size of a phone booth that is more like a dumb waiter to go up in with bags and luggage. The escalator is also small and narrow. Parking is an adventure with very tight parking stalls and tight turns into and out of. It would be a much better entrance if it wasn't up at least one level, (closer to two) and then often crowded with cars, which makes it difficult to walk to the parking garage or into the entrance.
There are good points at this hotel from the breakfast in the morning and snacks at early evening time, which is the Embassy Suites way. The downside is this hotel seems to have been ‘force-fitted’ into the Indianapolis downtown.
Embassy Suites is a good hotel brand, but this location just doesn’t say ‘come back’ because of the above to us. This property is good once inside, but its the coming and going that just makes things uncomfortable. Compare to their properties in other cities, like Covington, KY (Cincinnati), or Omaha and they do say ‘Come Back’ and they are right.

  • Stayed August 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cbMoline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Indianapolis hotels
Downtown Indianapolis
Hilton Indianapolis
Hilton Indianapolis
#15 of 179 in Indianapolis
4.0 of 5 bubbles 1,175 reviews
Downtown Indianapolis
Home2 Suites Indianapolis Downtown
Downtown Indianapolis
Hampton Inn Indianapolis Downtown Across from Circle Centre
Show Prices
Show Prices
Show Prices
Downtown Indianapolis
Hyatt Regency Indianapolis
Hyatt Regency Indianapolis
#22 of 179 in Indianapolis
4.0 of 5 bubbles 1,602 reviews
Downtown Indianapolis
The Westin Indianapolis
The Westin Indianapolis
#24 of 179 in Indianapolis
4.0 of 5 bubbles 1,398 reviews
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Indianapolis - Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Indianapolis - Downtown

Property: Embassy Suites by Hilton Indianapolis - Downtown
Address: 110 West Washington Street, Indianapolis, IN 46204-3431
Phone Number:
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Indianapolis - Downtown 3.5*
Number of rooms: 360
Official Description (provided by the hotel):
The Embassy Suites Indianapolis Downtown hotel is conveniently located within walking distance to many Indianapolis attractions. The new Lucas Oil Stadium and Conseco Fieldhouse are both just blocks away from our downtown Indianapolis hotel. The Indianapolis Motor Speedway is just 6 miles from the hotel. Our all-suite, full-service, upscale accommodations offer the ideal choice for the business or leisure traveler. Guests stay in a spacious two-room suite complete with a refrigerator, microwave oven and coffee maker. Our complimentary cooked-to-order breakfast and complimentary manager's reception are served daily in our lush open air atrium. Unwind and refresh in our indoor pool, fitness center and whirlpool. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Booking.com, Hotels.com, Priceline, TripOnline SA, HotelQuickly, Cancelon and getaroom.com so you can book your Embassy Suites by Hilton Indianapolis - Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Indianapolis
Indianapolis Embassy Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing