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“Pleasantly surprised”
Review of Benkaz

Benkaz
Ranked #2 of 10 Restaurants in Shotts
Cuisines: Italian
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed December 20, 2022

Came here for dinner as a party of 3, service was slightly slow as only 1 person seemed able to take orders despite several staff on duty. Food was very good and decent value for money, all staff were friendly so would happily return and recommend

Date of visit: December 2022
    • Value
    • Service
    • Food
1  Thank stuart w
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (146)
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1 - 5 of 146 reviews

Reviewed December 11, 2021

It took 30 minutes to give our order. By the time we received our food 3 tables who came in after us had eaten and were waiting on their mains. We got food an hour after we were seated. Waitress grumpy when we complained. Porcini mushroom sauce overpowering, battered haddock slimy and greasy and bizarre veg combo of cauliflower cheese and ham and peas in the same dish. Unappetising.
Last time we go there

Date of visit: December 2021
    • Value
    • Service
    • Food
1  Thank 328mandm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 17, 2021

Very poor quality of food, lacked service and atmosphere, extremely overpriced for quality, quickest thing to arrive was the bill!

Date of visit: September 2021
3  Thank Kelsey B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 7, 2021

As an ex-Chef of 12 yrs, I am sure that meals have not changed dradtically.
The service was great, the meals were cooked correctly.

Starters were Pate and Prawn Cocktail
The pate was far too salty, the Prawn Cocktail had a few flat lettuce leaves, normally it should have a small hadful, with prawns around/in front of slightly over the lettuce.
Prawn Cocktail is traditionally served with quarter slices of brown bread.

Main Course were Steak Pie and Haddock
We were not informed that NO vegetables would be served and not asked if we wanted them. mixed vegetables with steak pie and peas with the fish is standard fare.
Garlic mayonnaise was served with the fish, I like garlic mayonnaise, but certainly not with fish.

Dessert
Cheesecake
Brought in, so no problems.

Covid
People sitting at tables back to back, we're literally two to three feet apart.
Three Staff walking around with face masks under their noses, total waste, they are breathing in Covid through their noses.
An air conditioner was switched on, blowing cold air and with it, spreading Covid if it was present.

For an Italian restaurant, there was no pasta on the set menu????

Date of visit: August 2021
    • Value
    • Service
    • Food
2  Thank Ray E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 7, 2021

I really don’t like to say bad things about this restaurant but I feel in this instance I must.I have visited occasionally over time and been quite satisfied with both the service and the food but on our last visit I had to go to the toilet and because of COVID restrictions I had to wait till the toilet became vacant..When the door opened a member of the kitchen staff emerged an walked straight past the sanitising point and into the kitchen.I did my toilet and turned to wash my hands,was shocked to see a perfectly dry sink and no wet towels in bin.Evidently the person before me had walked out without washing up.I’m afraid I will not be returning to this restaurant until hygiene procedures are seriously looked at

Date of visit: July 2021
    • Value
    • Service
    • Food
3  Thank S4797OScharlesd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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