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Reviewed August 4, 2017

I did not book this hotel but was forced to come here after my original "confirmed" reservation at another Extended Stay America location was full/overbooked. As someone has mentioned, there is some strange smell getting from lobby to the hallway. The room is dated. The AC is loud and is blowing air right to my face, so I had to turn it off while sleeping. There is reason it is cheaper and available on a busy weekend.

  • Stayed: May 2017, travelled with family
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Thank dkkam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - South Bend - Mishawaka - South, responded to this reviewResponded August 5, 2017

Thank you for the feedback about your stay at our hotel. We are sorry for the odor issue you had and for not meeting your expectations with your room. Our goal is to provide the best customer experience, and we continually strive to improve our efforts. We hope you give us another chance to serve you better in the future.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 17, 2017

I was stunned by how affordable the room was in the beginning. As I was dropping off my luggage in the room I realized the room came with all the commodities of home! I get a better deal than I had realized! EXECELLENT EXPERIENCE!

  • Stayed: July 2017, travelled solo
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Review collected in partnership with Extended Stay
Thank rivasp2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - South Bend - Mishawaka - South, responded to this reviewResponded July 19, 2017

Thank you for choosing Extended Stay America - South Bend - Mishawaka - South and sharing your experience. We're so glad you enjoyed your suite offering apartment style living with lots of room to relax, and many extras that make traveling easy. Thanks again for the great review. Please come and see us again!

Sincerely,
General Manager

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Reviewed July 11, 2017

Room and staff were great. Check in and check out we're fast and easy. Parked right out front. The wedding was right down the road. Made it easy to get to early Saturday church event. Great price for what we needed. Which was just a place to sleep shower and go

  • Stayed: July 2017, travelled with family
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Review collected in partnership with Extended Stay
Thank Kimberly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - South Bend - Mishawaka - South, responded to this reviewResponded July 12, 2017

Kimberly, thank you for sharing your comments with fellow travelers regarding your stay at Extended Stay America - South Bend - Mishawaka – South. We are glad our location was perfect for your needs and that you loved your room. It was our pleasure to host you and your family, and we look forward to seeing you all again.

Sincerely,
General Manager

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Reviewed June 29, 2017

Loud parties in hallways all night with no response from desk personal . Appliances rattled through the night. Wouldn't stay here again. After calling front desk 2 times the party in the rooms and hallway lasted until 4:00am. Clientele seems a little seedy

  • Stayed: June 2017, travelled with family
    • Value
    • Location
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Review collected in partnership with Extended Stay
1  Thank Kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - South Bend - Mishawaka - South, responded to this reviewResponded June 30, 2017

Kevin, we apologize for the noise issues you experienced and regret the inconvenience caused. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We hope you will give us another chance to provide you with the hospitality you deserve.

Sincerely,
General Manager

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Reviewed June 26, 2017 via mobile

Stayed 1 night last week and was not impressed. Only good thing about hotel was the staff- friendly, go out of there way to help.
Booked on smoking room to get a room that reeked of smoke. Was switched to another room that was better but entire floor smelled of smoke.
Bathroom not the cleanest and only grab to go breakfast. Won't stay at that location again.

Stayed: June 2017, travelled solo
1  Thank Sarah-Coach S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - South Bend - Mishawaka - South, responded to this reviewResponded June 28, 2017

Sarah, thanks for being our guest and sharing your feedback. Comments such as your help us to improve our services and facilities. I apologize for the inconvenience you experienced and we hope you will give us another opportunity to make a much better impression on a future stay.

Sincerely,
General Manager

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