When we checked in, the clerk asked us three or four times to donate to a kid's camp that they are raising money to support. Once was more than enough. She just kept asking. There were no luggage carts for either check-in or check-out. The manager told us that people hide them in their rooms. The elevator by our room malfunctioned and the doors kept banging open and closed. We called the front desk and they said they didn't have anyone who could fix it. We listened to the doors banging for what seemed forever. The breakfast was OK. The pancake machine was making quarter sized pancakes. The staff member who was working the breakfast room just kept saying there was nothing wrong with it. Finally, a guest figured out how to fix it.
- Official Description (provided by the hotel):
- Located only five miles from downtown Louisville, Kentucky, this newly renovated Best Western Plus offers convenient access to some of Indiana and Kentucky's finest attractions. Once known as a quaint, historic little river town, New Albany has flourished in the past few years. The downtown district has become the new hotspot with locally owned on trend restaurants and shops popping up continually. Now celebrating its 200th year, New Albany has come alive and is making its mark on the region. We are confident that leisure travelers will also appreciate our hotel's location near Louisville, home of the Kentucky Derby. Nearby family attractions include Extreme Park, Waterfront Park and Falls of Ohio State Park. Adults can spend an afternoon at Horseshoe Casino or enjoy a wine tasting at Huber's Orchard and Winery. River cruises offer a unique view of the city, so we suggest that you climb aboard the Belle of Louisville while visiting our New Albany, Indiana hotel. Because of our close proximity to Louisville, business travelers find the trip in and out of the city to be quite easy. Nearby businesses include Bass Pro Shop, Floyd Memorial Hospital & Health Services, UPS, the Kentucky International Convention Center and the Kentucky Fair and Expo Center. Our hotel also features excellent business amenities, such as three on-site meeting rooms and a 24hr Business Center. Committed to promoting higher education in the region, you will find the campuses of Indiana University Southeast, Ivy Tech, Purdue Technology Center, and the University of Louisville within minutes of each other. Unlike other hotels near Louisville, we offer New Albany's best indoor pool, which is a great place to relax after a long day of meetings or sightseeing. We hope our guests take advantage of our daily, complimentary hot breakfast buffet. Other amenities include free high-speed, wireless Internet and 24 hour business center. Book your next stay at the BEST WESTERN PLUS West I-64. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Louisville-Nw @ New Albany Hotel New Albany
- Holiday Inn New Albany
- New Albany Holiday Inn