My family and I stayed here in an overnight stay. After changing rooms, because we asked for a higher floor before we checked in and were not given one, we noticed that every vacant room on our floor had a door open. We thought that was strange and asked the clerk why that was so, and we were told by the clerk that the staff just does that for their own reasons. In one of the rooms, the TV was still on.
At night, and this is the reason why I'll never stay at a HI Express again, I heard a large banging at the door. I awoke to find another family trying to get into our room. It seems as when my room was changed, the card to open the door did not block out any other cards. If I didn't put a lock on the door, this other family would have walked right in. When I called security, because the other family refused to believe that I had the room, I was questioned as to why I was in the room. It wasn't until I went downstairs (and treated as if I was a criminal) that the mistake was realized. I was given $10 off my stay. I should have been given a free night.
The next morning, the family who tried to get into my room thought it was hilarious that my family was awoken in the middle of the night. It also turns out that other guests had the same experience. One guest walked into a room with a woman already sleeping in it.
Not safe, not professional. The pool was also dirty with cigarette butts in the table holes for the umbrellas. The towel area was dirty. The breakfast area was also pretty shoddy. We couldn't wait to leave.
I had been a Holiday Inn customer for twenty years. I will never go back after this experience.
- Official Description (provided by the hotel):
- Located only five miles from downtown Louisville, Kentucky, this newly renovated Best Western Plus offers convenient access to some of Indiana and Kentucky's finest attractions. Once known as a quaint, historic little river town, New Albany has flourished in the past few years. The downtown district has become the new hotspot with locally owned on trend restaurants and shops popping up continually. Now celebrating its 200th year, New Albany has come alive and is making its mark on the region. We are confident that leisure travelers will also appreciate our hotel's location near Louisville, home of the Kentucky Derby. Nearby family attractions include Extreme Park, Waterfront Park and Falls of Ohio State Park. Adults can spend an afternoon at Horseshoe Casino or enjoy a wine tasting at Huber's Orchard and Winery. River cruises offer a unique view of the city, so we suggest that you climb aboard the Belle of Louisville while visiting our New Albany, Indiana hotel. Because of our close proximity to Louisville, business travelers find the trip in and out of the city to be quite easy. Nearby businesses include Bass Pro Shop, Floyd Memorial Hospital & Health Services, UPS, the Kentucky International Convention Center and the Kentucky Fair and Expo Center. Our hotel also features excellent business amenities, such as three on-site meeting rooms and a 24hr Business Center. Committed to promoting higher education in the region, you will find the campuses of Indiana University Southeast, Ivy Tech, Purdue Technology Center, and the University of Louisville within minutes of each other. Unlike other hotels near Louisville, we offer New Albany's best indoor pool, which is a great place to relax after a long day of meetings or sightseeing. We hope our guests take advantage of our daily, complimentary hot breakfast buffet. Other amenities include free high-speed, wireless Internet and 24 hour business center. Book your next stay at the BEST WESTERN PLUS West I-64. ... more less
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- Also Known As:
- Holiday Inn Express Louisville-Nw @ New Albany Hotel New Albany
- Holiday Inn New Albany
- New Albany Holiday Inn