We'd just checked in to the Holiday Inn Express across the street and without realizing how close the place was, I called and asked if they delivered. I told her we were staying at the Holiday Inn Express nearby, and could we have a pizza delivered? She said No, they had a service they worked with that delivered their pizza, and gave me their number. I called it. They were closed. I called her back and said I'd pick up the pizza. So I *drove*---*across the street!!!* (GPS made it look like it was 2 blocks away). I paid for a bottle of soda and the pizza and she handed me the box. Um, could I have a bag for the soda? Um, could I have peppers and cheese packets? It wasn't until I got back that I realized she didn't give us cups, napkins or plates. WTH? Also, couldn't she have said *right from the beginning* that my motel was literally 150 yards away when I asked about delivery? Talk about minimum service. She made SURE she pointed out the place on the screen to add a tip. And I left 20% because I *always* do, having been a waitress for 5 years in college. But I'd never patronize them again, should I ever be in South Bend in the future. Customer service makes or breaks a place for me, and here, it's broken.
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