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“disappointed at management”

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Inn at Saint Mary's
Ranked #2 of 29 Hotels in South Bend
Certificate of Excellence
GreenLeadersSilver level
Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“disappointed at management”
Reviewed 25 February 2012

Our party had to alter its arrival plans at the last minute. On a Wednesday, our team notified management that we would not be at the hotel until Saturday, not Friday. The hotel claims they never received our email, yet the hotel refunded the friday stay for four members of our party. The other 12 rooms had to pay for three days, not two. The management lied to us, tried to change their story, and in the end started making up alternative reasons not to refund one days stay for each room reserved. The management definately didnt work with our group on this problem. I will never stay at any hotel owned by this management group. DAVE

Room Tip: i wont stay at this hotel ever again
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  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank drugrunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IASM, Revenue Manager at Inn at Saint Mary's, responded to this review, 28 February 2012
Thank you for taking the time to review our property. There are a lot of factors that management considered in making decisions about your youth hockey group. This is not a typical situation that occurs. If you would like to discuss this matter further please contact me directly at smarkham@innatsaintmarys.com.
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827 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (169)
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English first
Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 February 2012

The Good - Nice place, a little dated. Good breakfast buffet for free.
The Bad - Room key had to be reprogrammed after the first day.
The Horrible - The hotel charged me and thirteen other families (we were in South Bend for a hockey tournament) for an extra day that we weren't even there. We booked our stay from Friday to Sunday (3 night stay). The hockey tournament moved our games back to Sunday. The hotel said if we wanted to, we could cancel our Friday night since it was no longer needed, but we had to let them know that day (Wed before the tournament). Our team coordinator emailed within four hours with a list of those families that were not going to use the rooms on Friday. (14 canceled and 2 used the Friday night). Upon check out 10 families were charged for the Friday night. Our coordinator asked the front desk about this and she was told to speak to the manager. The manager claims she never recieved the email to cancel the rooms. How convienient. Our coordinator showed her the email and the list and when it was sent but the manager wasn't interested and said there was nothing she could do. Seems strange that four families were not charged and 10 were charged along with the 2 that actually used the rooms. Seems to me that the email was recieved and someone was working on the cancelations and got through four of them and then stopped for what ever reason and never canceled the rest of the rooms. When they were made aware of their mistake, they claimed to never have recieved the email. Then why were four families not charged and 10 were? The four that weren't charged never called the hotel on their own to cancel, so how did they know to cancel their rooms for Friday? When told that we would be disputing the charges with our credit card companies, their response was "go ahead". Worst customer service I have ever seen. If I ran my company like that, I would be out of business.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnnZ68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IASM, Revenue Manager at Inn at Saint Mary's, responded to this review, 28 February 2012
Thank you for taking the time to review our property. There are a lot of factors that management considered in making decisions about your youth hockey group. This is not a typical situation that occurs. If you would like to discuss this matter further please contact me directly at smarkham@innatsaintmarys.com.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Okemos, Michigan
Level 2 Contributor
7 reviews
3 hotel reviews
Reviewed 1 February 2012

My daughter goes to school close by and we always choose this hotel, always friendly, clean, good breakfast and love the cookies!

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laskytlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IASM, Revenue Manager at Inn at Saint Mary's, responded to this review, 13 February 2012
The Inn is pleased to provide you with a friendly clean place to stay while visiting your daughter. We look forward to all of your future visits.
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Spring Hill, Kansas
Level 6 Contributor
71 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 18 January 2012

I will now look forward to business trips to South Bend as I have found a very comfortable, clean and nice place to stay. Someone said the rooms had a strange layout. Mine wasn't odd at all. Just very spacious and very similar to a newer Embassy Suites. This is a great property.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kansascloud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IASM, Revenue Manager at Inn at Saint Mary's, responded to this review, 13 February 2012
Thank you for taking the time to review our property. The Inn is looking forward to all of your futures stays.
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Seattle, Washington
Level 5 Contributor
69 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 24 December 2011

I was expecting a lot more-got a suite. It was a weird room layout. It seemed a little worn and unimpressive. The complimentary breakfast, however was the best I ever had at a hotel. Staff was nice about faxing for me. The business center was clogged with young people playing games or facebook.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank washingtonholly3009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IASM, Revenue Manager at Inn at Saint Mary's, responded to this review, 3 January 2012
Thank you for taking the time to review our property. our duites are currently in the next phase of our renovation process. Please check back with us for updates. This time of year the hotel is filled with families with children visiting for the holidays. We are sorry for any inconvenience this may have caused in the business center.
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Portage, Michigan
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 November 2011

Having a Medical Procedure at Memorial Hospital and recieving the Inns rate for that helped me out financially in a tough time. The Desk personell were excellent and professional and the room was absoluely spotless and roomy. You should be very proud of what you have at your Inn.
Michael C Walsh
5833 Lincoln ave
Stevensville Mi 49127

Room Tip: Any room at Inn At St Mary's is a wonderful room.
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  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 521Michael1944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IASM, Revenue Manager at Inn at Saint Mary's, responded to this review, 5 December 2011
The Inn at Saint Mary’s works with local businesses to negotiate a reasonable rate for all parties involved. We are glad that your stay was comfortable for you during your procedure. We look forward to seeing you in the future.
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Des Moines, Iowa
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 November 2011

First, the staff here is exceptional. Second, this property you see upon setting foot on the propoerty is trying to give the feel of a country inn. What it is is a 3 star property in a college town and it probably gets abused 8 weekends each fall. It just can't escape that relaity. It is good for what it is, just don't expect more than it is. Good location, family friendly, large rooms, and not fancy.

  • Stayed October 2011, travelled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank MJCarroll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IASM, Revenue Manager at Inn at Saint Mary's, responded to this review, 22 November 2011
We are happy you enjoyed the staff at the Inn at Saint Mary’s who work hard at exceeding our guests expectations. We are continually updating our property and the last renovation was the beginning of 2011. We are in a college town and because of our reputation and exceptional service we have a steady stream of guests year round. Thank you for taking the time to review our property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Inn at Saint Mary's

Property: Inn at Saint Mary's
Address: 53993 Indiana State Route 933, South Bend, IN 46637-3345
Phone Number:
Region: United States > Indiana > South Bend
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in South Bend
#2 Green Hotel in South Bend
#2 Family Hotel in South Bend
#2 Business Hotel in South Bend
#3 Romantic Hotel in South Bend
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Inn at Saint Mary's 3*
Number of rooms: 150
Official Description (provided by the hotel):
As a boutique South Bend hotel, we at the Inn at Saint Mary's strive to provide our guests with specials and packages designed to provide the most memorable, unique experiences during your visit with us. With our serene location, surrounded by campus greens and luxurious amenities including INNJoy Café proudly serving all of your favorite handcrafted Starbuck's beverages and our Atrium Lounge with cleverly mixed cocktails. Offering packages that will appeal to and delight even the most discriminating South Bend traveler. Book your experience with us today! Located in historic South Bend, Inn at Saint Mary's is nestled on the campus of Saint Mary's College adjacent to the University of Notre Dame. From the moment you arrive at our luxurious boutique hotel via our complimentary airport shuttle, you'll admire our South Bend hotel's unique and stunning lobby … a treat for the senses, featuring soaring ceilings, curved walls. The newly opened INNJoy Café proudly serving all of your favorite handcrafted Starbucks beverages. INNJoy café is open daily at 6am and includes freshly baked pastries and scrumptious sandwich among other culinary delights. Our Atrium Lounge opens daily at 5 pm with local brews, regional wines, and smartly crafted cocktails, and iPad stations. Stretch out in superior luxury in one of our 150 nonsmoking rooms and suites - some with private Jacuzzis and personalized concierge service. Unwind in your luxurious South Bend hotel guestroom. ... more   less 
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Also Known As:
Inn At Saint Mary`s Hotel South Bend
Inn At Saint Mary`s Hotel And Suites
Hotel At Saint Marys

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