While staying at this Country Inn & Suites I was only not disappointed in a few factors. Number 1 being the friendly and welcoming front desk staff. Both of whom I spoke with were very inviting and intelligent. The manager on the other hand was cold and uncaring . The second floor (of which I stayed on) halls was hot and humid. My family members stayed on the third floor of the building an their halls were cool. Thankfully our air conditioners worked to satisfaction. The rooms are dated and when we turned off the AC we started getting an odd, moldy smell in the room.
The second pleasant enjoyable encounter I had was with one housekeeper who worked on the second floor, I believe her name tag said Leah, I asked her for certain extra items for my wife and I's stay, she helped me for directions to the closest shopping center, she was extremely hard working and enjoyable to speak with. She went above and beyond her normal everyday duties to make sure we were comfortable even letting us know when their was fresh cookies in the lobby. When we requested an early check in, she made sure to check on us to see if the room was satisfactory and comfortable. She even brought us an extra pillow when I told her I had a sore back. She is an absolute gem in this hotel's staff. On the second day of my visit here I ran into two housekeepers on the third floor...
They are not like my housekeeper at all or what I would have expected from the staff here. They were disgruntled, grumpy, and all in all RUDE. My daughter and son-in-law's room was not serviced on our second day of stay. When they checked in there was very minimal cleaning and wasn't serviced like my room on floor 2
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- Also Known As:
- Country Inn Coralville
- Coralville Country Inn
- Country Inn & Suites By Carlson, Coralville Iowa