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“Damp and dirty”

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Country Inn & Suites By Carlson, Coralville
Ranked #6 of 20 Hotels in Coralville
Sherman, IL
Level Contributor
54 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Damp and dirty”
Reviewed 22 June 2010

I have stayed at numerous Country Inn and Suites and this one needs new management. The building is nice enough but the rooms are not as clean as they should be for the cost of the stay. Minimal touch up cleaning during the stay. The hallways were hot and the room was humid which left the sheets and towels damp. Not terrible enough to leave but very disappointing and entirely preventable. Very nice staff. Well lit parking. No luggage cart available upon check in. Continental breakfast. Close to shopping mall and restaurants. Internet via cable in rooms only. Wireless in lobby. Just stayed at two different hotel chains in the last two weeks for half the cost and much cleaner. Disappointing.

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jackie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CEGHotelsResponse, Manager at Country Inn & Suites By Carlson, Coralville, responded to this review, 4 August 2011
Thanks for taking the time to review our hotel. We apologize for your recent visit to our hotel. We will address your concerns. We want to provide our guest with a clean, comfortable, and safe place to stay. It is unacceptable when this is not provided. We are working on these concerns.

Thanks again and we hope that you will stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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364 reviews from our community

Traveller rating
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See reviews for
184
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
San Francisco
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 May 2010

We had trouble finding this place off the freeway. You have to make a couple of turns into town and it is across from the walgreens. The indoor pool and spa is really nice and they have towels in the room and chairs. The temp was perfect and the room super clean. When we checked out in the morning the staff helped up book a room at another country inn so that it would be all taken care of and even gave us directions to the nearest starbucks and mall. We really enjoyed our stay and will stay there again.

  • Stayed April 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crzy4wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInn52241, Front Office Manager at Country Inn & Suites By Carlson, Coralville, responded to this review, 6 May 2015
Thank you for taking the time provide your feedback. We are so glad that you enjoyed your stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Galena, IL
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 April 2010

My wife and three daughters stayed here in February. Great staff, good hotel. Better than most other Country Inn & Suites I've stayed at. Pool might be a bit hot, but other than that, it was an OK stay!

  • Stayed February 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank McBarkerton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInn52241, Front Office Manager at Country Inn & Suites By Carlson, Coralville, responded to this review, 6 May 2015
Thank you for taking the time to provide your feedback about your stay with us. We are glad that you had a good stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elizabethton, Tennessee
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 September 2009

This Hotel was clean, food was good..nice service.
Bed...great!

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Button_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInn52241, Front Office Manager at Country Inn & Suites By Carlson, Coralville, responded to this review, 6 May 2015
We are so glad that you enjoyed your stay with us! Thank you for taking the time to provide feedback on your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spencer, IA
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 August 2009

We stayed here for one night in August and had a wonderful experience. The rooms were exceptionally clean. It has a nice pool area and breakfast room. Rooms are a nice size, and the bed was comfortable. The staff was friendly and went out of there way to make sure everything was okay with our room. And best of all, the price was very reasonable for a weekend in the Iowa City area! I would definitely stay here again.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank warrenj04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInn52241, Front Office Manager at Country Inn & Suites By Carlson, Coralville, responded to this review, 6 May 2015
We are so glad you had such a great experience at our hotel! Thank you for sharing it with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
keiten89
1 review
Reviewed 19 January 2009

When we arrived at the hotel there were people in front of us in line who were taken care of swiftly, just as we were. Once we got to our room which was wonderful the phone rang. It was the man from the front desk calling to make sure our room was suitable for us.
When I told him I thought it was smaller than I thought it would be he told me to come back to the desk and he would put us into a bigger room for no charge! What more can you ask for? he came to the room with us, help carry our bags and got us settled in our new room.
It was a great stay. The housekeepers were very friendly and so was the breakfast attendent. She even helped me make my waffles when they started to stick.
Wonderfull room, free upgrade, good service, good food, near town (but not close enough to be noisey)...
I would definatly stay here again. it was honestly better than staying at a Marriot or Shereton, much better priced and just as good, I dare say it's better.

  • Liked — The free upgrade and outstanding service!
  • Disliked — It was way to cold outside! (-28 before the windchill)
  • Stayed January 2009, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank keiten89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInn52241, Front Office Manager at Country Inn & Suites By Carlson, Coralville, responded to this review, 6 May 2015
We are so glad you had such great stay! Thank you for sharing you experience!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Iowa City, Iowa
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 13 July 2008

A tree fell on our house, so we needed to find a place for a short period of time, until an extended stay hotel opened up. Complicating matters was the horrendous flooding of the past month, with work crews, FEMA staff and displaced families all looking for lodging.

The hotel manager, Karen, went out of her way to find us a mini-suite in which we could stay. She juggled schedules, conferred with incoming guests etc so that we wouldn't have to switch rooms every night. She also gave us a reduced room rate. We couldn't have been more grateful.

The room itself (2-room suite) was spacious, had two cable tvs, wireless internet, small fridge and microwave. The room was very clean and nicely decorated. The only issue, a minor one however, was that it was hard to keep the front room cool without making the bedroom, which had the AC, freezing. A ceiling fan would have been helpful. The bathroom was large, clean, a nice shower and a large countertop for toiletries etc.

We found the breakfast to be fine--eggs, sausage, various breads for toast, yogurt, hard boiled eggs, coffee, several juices, pastries and a free paper. I'm not sure what people expect, but this was far from the worst breakfast I've ever had at a hotel. The Bfast room staff were uniformly friendly and helpful.

Some front desk people needed more polish in handling customers; overall, though, we felt we were treated really well. The cleaning staff in particular were nice and did a very good job.

We'd not hesitate to return.

  • Liked — staff helpfulness
  • Disliked — difficult to uniformly cool entire two room suite
  • Stayed July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank ICB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Coralville

Property: Country Inn & Suites By Carlson, Coralville
Address: 2571 Heartland Pl, Coralville, IA 52241-2813
Phone Number:
Region: United States > Iowa > Coralville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Coralville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Coralville 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Country Inn Coralville
Coralville Country Inn
Country Inn & Suites By Carlson, Coralville Iowa

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