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All reviewsfront deskroom was cleanwafflesbiscuits and gravywill stay there againnext morningexercise roomconvenient locationkimcerealwalmartchannelscouponpillowscollegemicrowave
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Reviewed September 6, 2016

  • Stayed: September 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Baymont I, Director of Sales at Baymont by Wyndham Dubuque, responded to this reviewResponded October 20, 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 5, 2016 via mobile

You get what you pay for. We stayed at the Baymont to save a penny, bad idea. This hotel is a hot mess. It is dirty, understaffed and outdated. The pool is tiny and the breakfast was the bare minimum. It advertised a restaurant but it didn't exist. Location is far from the downtown area. Spend the extra money and stay elsewhere.

Stayed: September 2016, travelled with family
Thank tmv619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 5, 2016

My husband and myself just spent a wonderful week-end at the Dubuque Baymont Inn. I had read many reviews on this property,and thought it might be, a nice place to spend my 64th birthday. We were NOT disappointed, from check in,to check out. We were greeted by Kim,who gave us a room that was very nice,but didn't have a mic/refrigerator,which I have requested. I called back to the front desk,and Kim quickly{though very busy with other quest},changed our room to another floor,with my previous request. When I went to exchange keys,I was greeted with a friendly smile and a apology from Kim,for the mix-up. I have been in the customer service business for over 40 yrs,and she treated me with the respect,I also have shared with others. We all know,that....to get customers to return,"that you give that customer,the best service,so they in return tell others,and this will build up your clientele". My husband and myself,felt so comfortable staying at the Baymont,that we felt that we 'were staying with family",LOL. Our room was so clean, comfortable and quiet,as we were put in a building,that was away from the pool. I am a very light sleeper,and the staff{manager{Sonny},and Kim....},saw that, I would be given a room,that would assure me to have a peace-full night. I was NOT disappointed. In the 3 days,that my husband and myself stayed with the Baymont "family",all the staff were so helpful and kind. The breakfast had a lot to choose from,which was kept up very nicely,by the breakfast hostess and her sister. We got several great discounts, on local restaurants and sites, to see in the area. I hated to leave,the Baymont,but every vacation must come to an end,LOL. I know,that the next time we are in the area,The Baymont Inn on McDonald Drive,in Dubuque, will be the place for us,once again. Thank You to all the staff,for a most enjoyable birthday/anniversary get-away.

Room Tip: If you want a nice quiet room,request building B....it is away from the pool and is very comfortable.
  • Stayed: September 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank Mona S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baymont I, Director of Sales at Baymont by Wyndham Dubuque, responded to this reviewResponded October 20, 2016

Well, Happy Birthday and Anniversary again from your friends here at the Baymont Inn & Suites. We are honored that you chose us to be a part of your celebrations. And thank you so much for the kind comments about our team members. They are what truly make the difference. By all means don't wait all of the way until your next birthday to come and see us again. There is alway something unique and exciting to see and do in Dubuque throughout the year. Thank you for letting us be a part of your "family"

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Reviewed September 4, 2016

PRO: The desk clerk at check-in and check-out was very friendly and helpful. Property was clean and quiet. Even though they were near capacity, we did not hear noise from hallway. Complementary hot breakfast items were limited on weekend but there were many other choices. Free Wi-fi, flat screen TV, reasonably priced. CON: No elevator and pool area was disappointing. Pool photo on website seems deceptive as the deepest area is only 4 feet, making it impossible to perform deep water aerobic exercise.

Room Tip: Ask for first floor if you choose not to carry luggage up stairs.
  • Stayed: August 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank shorty_qc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baymont I, Director of Sales at Baymont by Wyndham Dubuque, responded to this reviewResponded October 20, 2016

Thank you for your recent stay and taking the time to let us know how we did. Cleanliness and good service are two of our top priorities here at the Baymont and we're glad that you experienced both. We're sorry the pool did not meet your expectations. We do have a very nice work out room and sauna and offer discounts to local health clubs and the YMCA. We hope to see you again in the future!

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Reviewed August 28, 2016 via mobile

Every year we come down here from Chicago .This hotel is clean , does NOT smell , the staff is so friendly .We loved it our 5 yr old had alot of fun in their inside pool . Definitely coming back here next year .

Stayed: August 2016, travelled with family
Thank sandra m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baymont I, Director of Sales at Baymont by Wyndham Dubuque, responded to this reviewResponded October 20, 2016

That's what we LOVE to hear! Thank you for your recent visit and your kind comments. We look forward to seeing you next year!

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