I was there yesterday with some other co-workers for the Taste of Home Cooking School which was wonderful but I and the rest of the people I was with and others I spoke with were not impressed with some of the staff. It was very cold and the fan was blowing right on us towards the back of the room and we asked several times if they could just turn it down a bit and they said sure a few times but did not move from their spot or use a radio. Again we signaled one of the 2 ladies standing in back of the room and she looked at us and would not come over and then she said load enough to hear - "they are just going to complain that it is too cold in here". I thought the Resort overall was nice but maybe they should work on customer service with some of their management staff. This was my first time coming to Grand Falls and I was planning a trip with some friends maybe in April but not sure if we will choose to come there now.
- Official Description (provided by the hotel):
- You will see for yourself when you visit Grand Falls Casino Resort that the wait has been well worth it. This resort is like no other in the area, offers peerless amenities. Ruthie’s Steakhouse and Seafood, Robert’s Buffet and The Big Drop Café round out our dining choices; offering a wide variety of atmosphere and option to serve every taste. Our hotel features gorgeous views and a variety of rooms and suites and balconies with breathtaking views of our outdoor pool and waterfall. The resort also features The Spa at Grand Falls a full service AVEDA concept salon and spa, Indoor and Outdoor pools, meeting rooms and fitness center. Our Cete Boutique and Grand Falls Gift Shop offer up a variety of ways to pamper our guest with clothing, purses, jewelry, and one of a kind gift items. Our entertainment both in our Show Lounge and on our Event Center stage will be some of the best the area has to offer. And of course, which no one will forget, non-stop gaming action with 900 slot machines and 23 table games including roulette and craps. ... more less
- Also Known As:
- Grand Falls Hotel Larchwood