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Reviewed November 19, 2016 via mobile

Stayed one night as I was one of the bus drivers for the entertainer for the evening. The hotel room was very nice with a comfortable bed a huge shower. It has electric curtains for the main windows and shower. It also had a LOT of hall noise. I could hear every word from every person in the hall. Not good when I'm trying to sleep. Other than that this is a very nice hotel. I don't gamble so I can't say anything about the casino.

Date of stay: November 2016
Trip type: Travelled on business
Thank KirbyP_74
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 6, 2016

I came in from chcicago to spend time with my mom at the casino. The casino band started talking about Trump then proceeded to talk about Hillary and made comments about her that rallied the audience. They then dedicated an inappropriate song to Hillary and the audience starting chanting horrible things about her. I talked to management about the issue and they seemed not to care and actually laughed it off. So unprofessional at a public place and a horrible experience with my mom. I asked my mom who goes there many times during the week not to go anymore. I never will go back.

Date of stay: November 2016
  • Trip type: Travelled with family
    • Cleanliness
    • Service
6  Thank StanleysMom57
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RCGR, Food & Beverage Director at Riverside Casino & Golf Resort, responded to this reviewResponded November 11, 2016

We are sorry to hear that your experience at Riverside Casino was not up to your expectation. Riverside Casino has no standing with any political affiliation. We are simply put, an entertainment venue offering a full range of resort amenities including Las Vegas style gaming, spa, golf, dining and concert entertainment. The casino has no official band of its own; we contract out to local, regional and national acts to provide entertainment, not present political points of view. After you advised the casino of your dissatisfaction with the band's comments, we asked the band to consider your request and halt the political commentary. They agreed.

Additionally, we are sorry Ruthie’s Steak & Seafood was not able to provide the Prime Rib dinner you desired. We did try a new roasted prime rib recipe that night, but due to the product's popularity, we ran out of medium and medium-rare portions of the roast. We understand that this is not your fault and should not have impacted your visit, so please accept our apologies.

Sincerely,

Kent Farnsworth, Food & Beverage Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 1, 2016

My husband made the reservation for one night. We got the package deal. One smoking room with 2 queen beds, 2 dinner vouchers and 2 tickets to see Cheech & Chong. All at the price of $315. Quite the bargain if you ask me. A bonus for me was there are smoking rooms!!

There is of course the casino. There is also a golf course (we didn't play golf), a spa, a swimming pool, work out room, a boutique, 4 restaurants and an events center.

When you first pull up you will notice that the resort is in the middle of nowhere. The property is very clean, the staff is beyond friendly and helpful. If you have questions they explain in very clear detail.

When you get to your room you will see the most unique bathroom ever. (See photos) The room is done in complimenting colors that leave you feeling at home and relaxed.
There is a have a mini fridge, a nice sitting chair with lamp and a marble desk that flows into a mini bar and closet. Each room has it's own climate control. Our room was perfect from the time we walked in the door. We never had to mess with the thermostat. The beds are comfy and have the heaviest blanket between a sheet and duvet. I think the duvet may be feather down, but not positive. Very comforting and relaxing. I LOVED the bathroom. The only thing I would have changed about the bathroom is that there should be a vent and a built in bench in the shower. The only problem I had with the room was the internet. Prior to going to the resort, I of course checked reviews and looked the property over on line. The main complaint I saw in the reviews was that you had to pay for internet. Well, you can get free internet, but it is really slow. If you want high speed internet you have to pay for it. In this day and age I find this ridiculous. Needless to say we went with the free internet. We also felt like our phones were jammed. We had little to no cell reception and making a call on your cell was difficult as well. I made a call to my daughter and she said I was cutting out really bad. It could possibly be our phone carrier, but we have never had this problem before.

I will leave another review for Robert's buffet in another post. I was not impressed at the 2 times we had to eat there.

The show was awesome!! My husband and I grew up watching Cheech and Chong movies and listening to their comedy. The show took place in the event center which is quite big. They had the seats sitting really close together. Being a larger person I felt like I was sitting on my neighbor's lap. Luckily they were very friendly people. We showed up about 15 minutes before the show and saw there was a bar. My husband was not asked where we wanted to sit at the show. We had great seats!! Five rows back on the left hand side of the stage. They also have screens set up for people that don't have the best view. Another plus if you ask me.

Now let me tell you about the casino. Again, very, very friendly and helpful staff. A very clean environment. There is smoking on half the floor and the other side remains smoke free. I didn't do well on the slots, but after the show we went back to the casino. We hit up the blackjack tables and walked out with more money than what we started with. This has been my husbands favorite story to tell our friends and family.

Overall we had a lovely experience and will be visiting the resort again. I like the package idea and I hope to check out the spa next time.

Room tip: Keep in mind they have smoking and non-smoking rooms.
Date of stay: October 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank pitapam2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RCGR, Food & Beverage Director at Riverside Casino & Golf Resort, responded to this reviewResponded November 7, 2016

Thank you so much for your review; we are really excited to hear how much you enjoyed the Cheech and Chong show package, the hotel and the property. We get lots of compliments on our hotel rooms and our amazing team of employees, so thank you for noticing. I’m sorry the seafood and the seafood buffet is not to your liking, but as you mentioned the buffet was a very busy; we served approximately 800 guests that night and had many great compliments. We theme our buffets differently each night of the week, perhaps on your next visit you will find a different theme and menu. We do realize that buffets are not for everyone, so we offer two great a la carte restaurant options. Ripple Diner offers a delicious casual dining menu featuring soups, salads, sandwiches, specialties and breakfast entrees during all hours of operation. Ruthie’s Steak and Seafood is our fine dining venue featuring the finest cuts of beef, seafood and specialty entrees prepared and presented to amaze those looking for a distinctive experience.

We are pleased you enjoyed your stay overall and hope you will visit us again. Please follow our website for coming shows and show packages. We average a show per month and in the summer our shows get even bigger on our outdoor stage.

Sincerely,

Kent Farnsworth, Food & Beverage Director

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Reviewed October 24, 2016

The service here is allways friendly and courteous. The area is kept clean(floors walls etc) . Majority of the time the food is fresh and very appealing not just to the eyes but, the pallet as well. The items vary from the time of day. They offer a nice breakfast buffet. There is everything from apple turnovers to waffle s.. Lunch and dinner items are pretty close but switches up a few things. Staff is very attentive.

Date of stay: September 2016
Thank Mary R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 26, 2016

Spent one night here and enjoyed the stay. We were here as a group and the staff was very helpful. Rooms nice with nice large tv and refrigerator. Ice machines on every floor. Aveda products. Very nice. Our group was able to eat our meals quickly and together at the buffet. Pretty good food. Nice desserts. Would stay here again. Very clean.

Date of stay: September 2016
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
Thank Betsy S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RCGR, Marketing Manager at Riverside Casino & Golf Resort, responded to this reviewResponded September 28, 2016

Thank you for dining and staying with us. We take every opportunity to ensure our hotel guests have a first-class lodging experience—hence the in-room, complimentary Aveda products. Our chefs are relentless in their quest to develop new recipes, so be sure to visit again soon to taste their latest creations. Until next time, we wish you safe travels!

Sincerely,

Damon John
Marketing Manager

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