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All reviews cinnamon rolls des moines the breakfast area the hotel is conveniently located room was clean off the highway nice property front desk staff next morning stayed here for one night pleasant stay air conditioner queen suite shower head would definitely stay here again indoor pool bennigans
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Reviewed February 9, 2018

With easy on and off access to I-35/80, and two well known chain restaurants within easy walking distance, this is a good choice for anyone passing through town in need of a room for the night. The room and public areas were clean and attractive, and the breakfast fare the usual HIE experience. Pretty good value for the money.

Stayed: January 2018
Thank jetsly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 29, 2017 via mobile

We got to listen to our neighbor snore during the night and fart in the morning. Not real appealing. The bed was comfortable and they had several options for breakfast. The room was clean. We would maybe stay here again.

Stayed: October 2017, travelled as a couple
Thank lcrib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this reviewResponded November 1, 2017

Thank you for your feedback. We are very sorry that not all aspects of your stay were at the high standards in which we hold ourselves. We take all comments to heart and will look within for a solution the issue listed in your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 11, 2017

We always stay at this location when in the Des Moines area and are never disappointed. The rooms are roomy, clean and comfortable and the staff is terrific. On our most recent stay we walked in exhausted from an all day drive and were told we'd been upgraded to a suite at no charge. What a great way to end the day!

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank janrA2759SE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this reviewResponded October 13, 2017

Thank you for your feedback and your continued loyalty! We love our repeat guests and really love it when we are able to wow them! We look forward to your future visits!

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Reviewed July 12, 2017

Turned up without a booking and got a room at a good rate - just remember in the US that the price quoted rarely includes taxes so you think you are going to pay one price and the bill will be for different - very frustrating but happens pretty much everywhere and on everything!

If you are a Brit on holiday, book through an agency like Booking.com and the price you are quoted is the one you will pay.

Breakfast was complimentary but we didn't get up in time although there was tea and coffee available to get us started on our days driving!

  • Stayed: July 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Annette T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this reviewResponded July 14, 2017

Thank you for paying us a visit on your trip to the US. We are thrilled you had a great stay with us. We do hope your future travels bring you our way again!

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Reviewed July 12, 2017

I recently stayed at the HIE Urbandale. Want to give a HUGE shout out to Nick and Jordon who work the front desk!! I used to stay at this hotel for weeks at a time, and these two guys were the main reason I kept coming back. Their attention to detail is exceptional. Jordon remembered me by my full name when I walked through the door. It's been almost three years since my last visit!!

Their attention to detail, friendly and inviting character, and professionalism can't be beat. I will definitely be back again whenever work takes me to Des Moines!

Thanks again fella's. Always great to see both of you.

-Ryan

  • Stayed: July 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Ryan_D_Peterson1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this reviewResponded July 14, 2017

Thank You Ryan!

We were so glad to see you again! We do our best to always make sure our guests feel welcome and appreciated. We look forward to seeing you again on your next visit!

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