The only thing this hotel has going for it is that it is not a chain and it is newer than most in town. After having such a terrible experience, I was determined to get online and warn as many people as possible... Guess I shouldn't have been surprised to find several people have already posted on here with the SAME troubles I had.
This hotel does not care one lick about your business, so don't expect any type of customer service. And in agreement with other reviews - the "boss" was the MOST RUDE OF ALL. My family booked rooms for December graduation weekend - we reserved rooms for Friday and Saturday, but then found out that some people didn't need rooms for Saturday after all. The Monday of that week (5 nights in advance), when I call to cancel I am told that I must cancel 7 days in advance because it is an 'event weekend'. Even though I was specifically told when I booked them in October that I had until 24 hrs before to cancel...
Obviously we asked to speak with someone in charge to work the situation out. The young man we spoke with was very pleasant and polite, so boy were we surprised when his BOSS treated us so rudely! She practically hung up on us, promising to call us back, which she never did. Finally, we called and informed her that we will not be staying with them that weekend or ever again. She informed us our credit card would be charged for the four rooms we booked for 2 nights each, so we called our credit card company who told us that they would side with us in a dispute if charges were made. I get the distinct feeling that this woman is trying to make a buck and ripping people off.
We called another hotel that easily found us rooms, and we will be staying there instead. (Turns out Dec. Graduation is not even considered an event weekend by other hotels in town, I asked) This hotel could be a great place if it had even decent management. As is, I would not recommend it to anyone... No matter how desperate they are.
- Official Description (provided by the hotel):
- Parkwood Inn & Suites, located centrally in Manhattan, Kansas is only 10 blocks from Kansas State University and one of the closest hotels to the Manhattan (MHK) airport. We offer 75 guest rooms. Our standard rooms feature double queen or king beds. All guest rooms have a refrigerator, microwave, and Keurig coffee maker w/complimentary K-Cups, 32 inch flat screen TVs with built in DVD players, iron, ironing board, alarms clocks, desks w/ergonomic chairs. Some guest rooms also have additional chairs and ottomans. Our king suites additionally have 42 inch flat screen TVs w/DVD & Blu-ray players, a wet bar, separate living/sitting room area, upgraded toiletries, walk in showers, larger desk w/ergonomic chair, and closet. The suite offers a California king bed along with a queen pull out sofa bed. All guest rooms feature Serta Memory Foam mattresses and have been stated “so comfortable, I missed my alarm” this morning from several guests. Parkwood offers a complimentary hot breakfast buffet each morning that additionally features continental selections. Our breakfast area features complimentary coffee, iced tea and water throughout the day. Our fitness and business center is open 24 hours a day for guest use and located in the 1st floor lobby area. All 4 guest floors offer ice machines. Additionally the 1st floor offers vending machines and our 4th floor offers a soda machine within the guest laundry room facility. Our laundry facility is available to guests 24/7 for a fee along with a laundry vending machine. In 2015 Parkwood added the new Longview Conference Room suitable for up to 60 person events. It is for rent via our sales department. We offer preferred caters that the client/guest contracts with that offers a discounted rental rate on the meeting space. However; your group can choose additional caterers or bring in their own food and drink. The rental rate of the conference rooms comes with complimentary coffee and iced tea for your group if preferred. The conference room has new state of the art audio equipment including drop down projector, electronic suspension screen, and cable ready accessibility. A built in closet covered white board, cork board pin rails are located on the east end wall opposite our granite counter top wet bar featured on the west wall. Our sales department can provide a flip chart if needed. Contact our sales department for rental rates of the Longview Conference Room. Parkwood Inn & Suites additional features include complimentary DVDs/Blu-ray movies located in our 300+ movie library in the lobby, a patio with gas grill accessible to all guests, complimentary Wi-Fi throughout the entire hotel and complimentary shuttle service to any location in the Manhattan vicinity including the airport. Guests often use this feature for a “night on the town” as our shuttle is available day and night. We have been known to make sure our extended stay guests get a shuttle trip to Wamego to visit the famous Oz Museum. We welcome your “furry children” as we a pet friendly hotel and have treats waiting for them upon arrival. However; your “furry children” cannot stay at the hotel without their people. We are happy to provide you with “doggie daycare” service information and locations that possibly attend to other animals as well. All our rates are based on double occupancy unless contracted separately via our sales department. Children under 18 stay free with parents. Our friendly staff will assist you with all your guest needs. ... more less
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- Also Known As:
- Parkwood Inn And Suites
- Parkwood Hotel Manhattan