My family used to enjoy Taco Via but our last visit was sooo bad that I doubt we will ever be back. The food was terrible! Our to-go order was wrong, no big deal but when I went back to the store to get the correct order I was blamed for the mistake. The front counter employee said I called order 69. I then showed her my ticket number which was # 69. She packaged the order, gave it to me, and then blamed me for the error. I was looking for the response "Sorry, we'll get your order ready." Instead I received a nasty attitude and was offered cold food. When the girl realized that she had indeed made a mistake she stated "well I guess we both messed up". I thought she had said "sorry" and I replied thank-you that was all I wanted" and she then said "I didn't say sorry". I asked for the managers number so I could explain the problem and when I called the number the employees answered the phone and hung up. It's sad that this place has gone so far down hill. When I finally got the meal home to my family it was awful! We won't be back and I plan on telling everyone how bad it is now. Save your money. The food from here is not meant for human consumption.
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