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“Need to upgrade from front desk to entire property, including rooms and bar. This property needs makeover”

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DoubleTree by Hilton Kansas City - Overland Park
Ranked #10 of 37 Hotels in Overland Park
Reviewed 4 weeks ago

Need to upgrade from front desk to entire property, including rooms and bar. This property needs a makeover and also so does conference areas, just trying to make suggestion to help. Offer Hilton Honors members free water, I was charged $5 for water in my room

  • Stayed: October 2017, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank 221perryc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian A, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this reviewResponded 3 weeks ago

Dear 221perryc,

Thank you for taking the time to tell us about your recent stay at our hotel. We sincerely appreciate the feedback and do apologize about the less than exceptional stay. I would like to let you know that we will be starting a full renovation in November. We hope you will come back and give us another try in the future!

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13 - 19 of 1,036 reviews

Reviewed 13 October 2017

Great stay in Kansas City area! This hotel is comfortable and convenient in its location. Definitely will be a returning guest! Staff was so friendly and accommodating, and who doesn't love those warm cookies!!!

  • Stayed: October 2017, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank taraw301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian A, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this reviewResponded 3 weeks ago

Dear taraw301,

Thank you so much for the review! We are so happy to read your kind words about the staff and they will certainly be passed along. They love to hear that their hard work does not go unnoticed! We cant wait to have you back again in the future. Thanks for being our guest!

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Reviewed 12 October 2017

Exceeded expectations! Even though the staff was super busy when we arrived they treated us like we were their only consideration! I sm becoming more and more frustrated with Marriott—I am a longtime rewards member—especially their lack of pet friendlinesd! So we decided to try Doubletree by Hilton. It is my new favorite!

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank rebeccapa2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian A, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this reviewResponded 3 weeks ago

Dear rebeccapa2017,

Thank you so much for the positive comments! We are so glad to hear we are your new favorite! Our goal is to always treat our guests as a VIP and are so happy to hear you can bring your pet along now as well!

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Reviewed 11 October 2017

The staff was very friendly and helpful and the overall stay was very good . I would have liked for the beds in the double rooms to be a little bigger. The event was very nice and the food at the luncheon was very good

  • Stayed: October 2017, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank JimeaceA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian A, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this reviewResponded 4 weeks ago

Dear JimeaceA,

Thank you so much for the feedback regarding your most recent stay with us. We are so glad you had a great time during your conference and we enjoyed having all of you here! We hop you will have a chance to stay with us again in the future!

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Reviewed 11 October 2017

Our whole experience with the Doubletree Hotel in Overland Park, KS was very comfortable and hospitable. All of the hotel personnel was helpful and personable. Loved the food in the breakfast buffet. My husband and son liked the pool, hot tub and exercise room. We enjoyed the ballroom that our Churches of Christ Midwest Regional Singing occupied. The vendors were satisfied and the overall way that the hotel is set up was nice.

  • Stayed: October 2017, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank alyvonnee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian A, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this reviewResponded 4 weeks ago

Dear alyvonnee,

Thank you so much for the positive feedback about your stay. We were so honored to host such an amazing event for your church! We are so glad to hear that everything worked out well for you and we look forward to hosting your group again in the future!

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Reviewed 10 October 2017

The room was just sub par. The sheets were torn and didn't even go to the end of the bed. The sliding door was off track. The bathroom light went out. The double beds are only big enough for one person unless you're stick people. The front desk people don't seem to care when you report anything, but the cookies are and always have been fantastic! They need to remodel.

  • Stayed: October 2017, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Wanda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian A, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this reviewResponded 4 weeks ago

Dear Wanda C,

We appreciate you taking the time to tell us about you less than exceptional stay. The issues you mentioned are not normal of our hotel and staff and I do sincerely apologize about that. We are scheduled for a renovation before the end of the year so we hope you may give us another shot in the future and to also come back and get some more cookies! Thank you for being our guest.

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Reviewed 10 October 2017

We purchased the American girl package and it wasn’t in our room upon arrival. Very disappointing for our 8 year old. The hotel tried to make it right but at that point it completely lost the surprise effect.

  • Stayed: October 2017, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank C4521VCstephanied
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian A, Front Office Manager at DoubleTree by Hilton Kansas City - Overland Park, responded to this reviewResponded 4 weeks ago

Dear C4521VCstephanied,

I want to sincerely apologize about the failure to fulfill the package that you ordered from our hotel. Your comments and issues have been given to those in charge for follow-up so instances like this will not happen again. If you would like to speak further about the matter so that we may make it right with you, please do not hesitate to contact me at Christian.andrick@Hilton.com. Thank you.

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Additional Information about DoubleTree by Hilton Kansas City - Overland Park

Address: 10100 College Blvd, Overland Park, KS 66210
Phone Number:
Region: United States > Kansas > Overland Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Overland Park
Price Range: $144 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Kansas City - Overland Park 3.5*
Number of rooms: 356
Official Description (provided by the hotel):
At the DoubleTree by Hilton Kansas City - Overland Park, you're close to shopping, dining and entertainment, championship golf courses, family favorites like the Country Club Plaza, Kansas City Zoo, Kansas Speedway, Union Station, Crown Center, Harry S. Truman Sports Center, home of the Chiefs and the Royals, Starlight Theater and the Power & Light District. ... more   less 
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Also Known As:
Doubletree By Hilton Kansas City - Overland Park Hotel Overland Park
Doubletree Overland Park
Overland Park Doubletree

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