This was our fourth HIE in 7 days, and by far the worst. We booked a family suite, just as we had in the previous HEI's (Fremont IN was *the best*), but unlike the others, this one in Corbin had no kitchenette, not even a microwave or a mini frig. The front desk person offered to let us keep our items in the refrigerator there behind the desk, and to come downstairs and use the microwave when we would need it, but the point is we paid for a family suite with kitchenette and got something else. (Note, the HEI website says "Before snuggling into the triple-sheeted bed, use the microwave and refrigerator to fix and store snacks")
As far as it being a family suite, this hotel basically joined a regular room to a bedroom, with the door between them at the back end of the room. The smaller room had no air unit of its own, and two hours after arriving it was still a sweatbox. There is no separate sitting area as in every other suite we've stayed in.
Other annoyances - they put us on the 3rd floor but the elevator was out of order, the stairwells were at least 90 degrees and had dead bugs on the floors. The room had hardware mounted to tables and walls where things had been removed, there was no luggage rack to put your suitcase on. The TV Channel lineup in the room is completely wrong, and if you call the front desk they insist it is correct (For instance, 98 is listed as HBO, calling the front desk to say that 98 is a music channel, how do I get HBO, she actually told me "You press 9, then 8, and wait for it to change channels!) They offer no perks as the others did for Priority Club Platinum at check-in either.
At breakfast, the food was decent, but the staff was absent. Garbage can was overflowing with trash, the pancake machine was flashing that it needed a new batter bag, and no one was at the front desk or in the kitchen. A quick walk out front found 3 staff plus the front desk person having a cigarette break.
Of the 4 HEI's we stayed at during this vacation, this one charged us the most money and gave us the worst experience. FWIW, we booked it through the Priority Club reservation desk. The other HEI's we stayed at exceeded our expectations, so this one may get there too, but for now, keep your expectations low or you will be disappointed and upset like we were.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites Corbin, KY (located off I-75 at exit 25) is conveniently located within the scenic beauty of the Appalachian Mountains, Cumberland Gap and the Daniel Boone National Forest with rolling hills, lush landscape and fish-stocked lakes. We are the ideal Corbin, KY hotel whether you are looking for a weekend away with the kids, an extended vacation filled with family activities, a world-class fishing trip, biking, swimming, boating, water skiing, canoeing, bird watching, hiking or just the solitude of nature. The hotel features 64 rooms of which 15 are suites. Our Jacuzzi suites are ideal for a romantic getaway. We offer a complimentary deluxe hot Express Start breakfast bar each morning from 6:30 AM to 9:30 AM. If you are business traveler, this Corbin, KY hotel will help you stay in touch with work via free high-speed Internet access. We are also conveniently located to the Corbin Center for Technology & Community Activities, Corbin Speedway, Cumberland Falls State Park, Laurel Lake, Levi Jackson State Park, Pine Mountain State Park, Renfro Valley Entertainment, Hal Rogers Kentucky Splash Water Park, the Original Home of Col. Sanders Fried Chicken and Union College. Our Southern hospitality will always make you feel welcome! We are conveniently located within a quarter of a mile of the Southeast Kentucky Agriculture and Exposition Center known as The Arena. ... more less
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- Also Known As:
- Holiday Inn Express Corbin Hotel Corbin
- Holiday Inn Corbin