My wife and I got married last week at Buffalo Trace and almost a year ago booked our block of rooms at the Capital Plaza because of its proximity to downtown area, the distillery and the complimentary shuttle service. Sounds great, right.... Problem was from the very beginning the hotel made every conceivable mistake possible. Messing things up such as: Having the wrong number of rooms for each guest (as many as 4 for someone who only booked 1 or 2), having the wrong number of nights for guests, having an inconsistent message when guests tried to book and confusing them to the point of absolute frustration. Worst of all they overbooked the hotel and never told us until 2 months before the wedding, which was a problem because we had over 100 guests coming from long distances who all of a sudden had no guarantee that they had a place to stay. The cherry on top of this sundae... The hotel management, who I had voiced my displeasure with said they would try and alleviate the issue by helping cover the cost of the shuttle we had to provide for our guests after we relocated our entire block to the Fairfield Inn (which was a great place, by the way). After trying numerous times to follow up on the offer to cover some of the shuttle cost and being completely ignored by the sales coordinator, I just gave up. So we never stayed there, but given the attention to detail leading up to what would have been our stay, I'm doubting that it would have been an enjoyable experience.
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- Also Known As:
- Holiday Inn Frankfort
- Frankfort Holiday Inn