The hotel is old, but has comfortable beds and an amazing staff that was friendly and went above and beyond to make our stay comfortable. I must say that Leanne at the front desk was incredible! I have not experienced her level of customer service in decades. My husband and I were in town for business and needed breakfast, we called for room service and learned that they don't offer it and have a buffet style restaurant downstairs now. Leanne took our call and offered to bring up food and coffee stating, "we are a hotel and should have room service". She promptly brought us food, refused a tip and just said to give the hotel a good review. We were dumbfounded. She valued her job, and wanted what was best for the company she worked for over self gain and that is commendable. The hotel is dated, but comfortable and has what we needed for our short visit. The location was excellent and is a charming quaint no frills hotel.
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- Also Known As:
- Holiday Inn Frankfort
- Frankfort Holiday Inn