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Reviews (234)
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All reviewsuk campushi expressfront deskwalking distanceroom was cleanbiscuits and gravyan upgradewould stay here againbreakfast barfree breakfastrupp arenalocation is greatstaff was very friendlyhospitaldqproximitypillows
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Reviewed November 7, 2017

Convenient for University but not really walkable to Downtown. Staff OK but not overtly friendly or helpful. Room and Breakfast good, up to what you expect from HI Express.

Major, and I mean ,Major, criticism is the noise from freight trains on nearby track. My wife was awake from 12:30am through to nearly 06:00am due to the noise - many long, noisy trains. There must have been some gaps but just as she was about to doze off the next one trundled by.

I mentioned this to the lady as we checked out. I didn't sense that she was that interested.

Room Tip: Try a different hotel, away from the rail tracks.
  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Tom1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this reviewResponded November 10, 2017

Thank you for taking the time to provide us with feedback on your recent stay. I apologize that the location didn't work for your needs and that you were disturbed by the train. We appreciate your loyalty to the Holiday Inn Express brand and we hope to have the opportunity to serve you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 2, 2017 via mobile

This hotel was the perfect location as I could walk every day to the University of Kentucky. The street was very busy on the walk but I could make it in about 15 minutes. The hotel is excellent and clean. The staff is very nice. The desk is excellent and large and it is very thoughtful to have a additional chair in the room. Thank you.

Stayed: November 2017, travelled on business
Thank Joseph J K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 26, 2017 via mobile

Typical Holiday Inn Express. Okay experience but a couple of inconveniences. During breakfast the front desk clerk was in charge of servicing the breakfast bar. I watched three people ask him to restock certain items - but he just sat at the desk. He wasn't checking anyone out and did not otherwise seem busy with other job demands so that was disappointing. Also it looks like they vacuum the carpet and sweep the tile floor but I walked to the breakfast bar in my socks and when I returned to my room the bottom of my socks were black with dirt so I don't think they mop the tile floors or shampoo the carpet on a regular basis.

Stayed: September 2017, travelled as a couple
Thank RB507B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this reviewResponded September 30, 2017

Thank you for taking the time to provide us with feedback on your most recent stay. I am so sorry to hear you did not have a great experience at breakfast. I will certainly address this with the staff to find out what happened so we can ensure it doesn't happen again in the future. We appreciate your valuable feedback and hope to see you again the next time you are in Lexington so we can show you this is not typical of our service. Thank you again!

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Reviewed September 13, 2017 via mobile

Location is great for University Of Ky. events, less so for interstate travelers. It was clean and modern. The collegiate location was less than peaceful, though. Comfortable, with a nice staff and good breakfast. Good choice if you want to be near campus.

Stayed: September 2017, travelled with friends
Thank angelarX6211UJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 4, 2017 via mobile

I was surprised how nice and friendly everyone was to us. The amenities with fridge, microwave, and space was wonderful. The decor and quietness was great. Comfortable beds and free breakfast
Located near the university and downtown

Stayed: September 2017, travelled as a couple
Thank stephen s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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