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“unbelievable”

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Griffin Gate Marriott Resort & Spa
Ranked #16 of 71 Hotels in Lexington
Certificate of Excellence
Fort Worth, Texas
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“unbelievable”
Reviewed 8 March 2012

I wrote unbelievable but, I should be expecting this service because it is at this level each stay... the front desk personel greet clients by name ... Liz in the concierge department is the best in the nation... Susan is sales is exceptional and tom at the bell stand makes you feel like family... I can't wait to go back
thanx for everything
Kc Nix

Room Tip: bring your clubs and upgrade to the morning concierge service Liz's personality should be listed...
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  • Stayed March 2012, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank kc n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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769 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (139)
Date | Rating
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English first
USA
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 February 2012

First trip to Kentucky! Business and touring. Griffin Gate Marriot Resort is huge and easy to find, staff very friendly and efficient.
Spa was wonderful. Indoor pool and exercise room very nice. Starbucks service in small Gift Shop. Great location for tour pickups (Bluegrass tours - excellent) or own driving to huge mall with great restauraants (10 min.) or Horse Park & Keeneland Race Track, Bourbon Trail, Loisiville (Chrchill Downs Race Track & Museum, Louisville Slugger baseball bats), more. All that said, it is beginning to show its age and we heard some renovations will begin sometime this year or next. Only 1 dining room with pleasant staff but a weak menu, good bar. Rooms smallish but passable with small bathrooms, room service prompt. $12.95 day WiFi connection for room but Free in large lobby areas. Inconvenient. Still, wonderful trip and good stay! Would
return.

Room Tip: Always stay good distance away from elevators-which run efficiently and often
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  • Stayed February 2012, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank Pippy8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 February 2012

The staff at this resort keep this 30 year old resort lookng brand new. Griffin Gate is 30+years old now, so expect that the architecture & layout of the hotel and rooms will be more typical of that era than today. That being said, everyone is so courteous and polite that the smaller guest rooms and bathrooms can be overlooked.

The absence of wi-fi in the rooms is an oversight that needs to be corrected.

If you like to play a little golf or relax in the spa, it is there for you - if on business the meeting space is well appointed and the staff responds to any need you have.

Convenient to the interstate but 10-15 minutes from downtown, if your plans include downtown Lexington.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank CandidOpinions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Powderly, Kentucky
Level 6 Contributor
128 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 26 February 2012

Very small bathroom, uncomfortably cramped for two people and had to tolerate a (barely) lukewarm shower. The bed was excellent. Other than this issue with the water temp,had a nice 1 night stay in a clean hotel

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lovethesnow11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bowling Green, Kentucky, United States
1 review
Reviewed 24 February 2012

I stayed at this hotel during a business trip in February 2012. I like to do a little shopping when I visit another city, so on this trip I visited both Fayette Mall and Hamburg Place. During the morning of my departure, I inadvertently left ALL of my purchases (which I combined into one shopping bag) in the room. Of course, I didn't realize my error until I was home...3 hours away. I called the hotel and really didn't expect to get good news.....imagine my surprise when I was told that the cleaning staff had indeed found my bag and the office staff offered to send it to me at no charge...I certainly didn't expect them to do that! Then, when things just couldn't seem to go any smoother, I got a call the next day from the Marriott's shipping/receiving clerk, advising me of my tracking number and expected delivery date. WOW....Not only were these individuals honest, but they went above and beyond the call of duty. They have earned my business (both personally and professionally) from this point on. Thanks, Marriott Griffin Gate!

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jill918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level 4 Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 21 February 2012

I'll start with a couple of the small drawbacks of this property - it is located about 5-7 miles from downtown Lexington, so allocate about 15 minutes if you want to head downtown for meals/nightlife. Also, the property is a bit older, so the rooms are perhaps not as clean as they could be. Also, if your room is overlooking the atrium, and there is any kind of party or conference going on, you will hear everything in your room.

Overall, however, we had a great experience here. The check-in went smoothly, and the front desk was very accomodating when we asked for late checkout the next day. As mentioned, the room was nice, but could use a deep cleaning (especially in the shower stall). The workout facility was small (3 treadmills, 3 ellipticals, a couple of bikes, and a couple of strength-training equipment machines), but adequate. We checked out the indoor pool and the hot tub - they both worked as advertised (again, the pool area could use some cleaning).

The property also had a small business center for customer use (free internet, printing for boarding passes, etc.).

As a Platinum member, we got free breakfast at JW's Steakhouse (I think typically you get free breakfast in the concierge lounge, but we were there over the weekend and were told at check-in we could get free breakfast at JW's). Breakfast was the best part of the stay - they had fresh fruit (including berries, and not just your typical pineapple and melon), turkey sausage, bacon, scrambled eggs, fresh waffles, and an omelet station. Unfortunately, the only hiccup was the hotel tried to charge us for the breakfast when we checked out, and there was some confusion about the clearing up the bill. We still have to follow up to make sure the charge was taken off, as the person at the front desk didn't do a good job of explaining what she did, and the invoice itself wasn't clear either.

Overall, a good stay, and would return if ever in this area again.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pchang637
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgetown, Kentucky
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 February 2012

The Suites in this resort are incredible. The service impeccable. The hot tub was the perfect temperature.

The negatives include having to go through the lobby to get to the pool, and the TV's are a little below the standard I think they should be setting.

We should have stayed two nights to enjoy the room.

Room Tip: Ask for Kate Smith, she'll solve any problem.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roobthetubeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Griffin Gate Marriott Resort & Spa

Property: Griffin Gate Marriott Resort & Spa
Address: 1800 Newtown Pike, Lexington, KY 40511-1330
Region: United States > Kentucky > Lexington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Lexington
#13 Family Hotel in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Griffin Gate Marriott Resort & Spa 4*
Number of rooms: 409
Official Description (provided by the hotel):
Enveloped by the rolling hills of beautiful Bluegrass Country, Griffin Gate Marriott Resort & Spa is a true urban oasis. Offering a secluded atmosphere yet convenient to area attractions, our hotel in Lexington, KY is ideal for travelers who value privacy and accessibility. Nearby points of interest include Kentucky Horse Park, Keeneland Race Track and the Kentucky Bourbon Trail, a collection of distilleries offering facility tours and tasting events. Guest rooms at our hotel near Keeneland feature stunning contemporary decor and high-tech amenities like LCD TVs and high-speed Internet access. Indulge in flavorful seafood, mouthwatering filets and decadent desserts at JW's Steakhouse, our famous restaurant, or enjoy appetizers and cocktails in JW's Lounge. Our Lexington Marriott is also home to indoor and outdoor pools, a fitness center, 18-hole golf course, full-service spa and 28,000 square feet of event space. Discover luxury, elegance and superior service at Griffin Gate Marriott Resort & Spa. ... more   less 
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Also Known As:
Marriott Griffin Gate Hotel Lexington
Marriott Lexington
Lexington Marriott

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