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All reviews front desk shopping and restaurants great area shower door yogurt spacious room sink area location is great nice size mini fridge the breakfast area free breakfast flat screen tv cleaning staff very nice hotel nice stay staff was friendly
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Reviewed July 23, 2018 via mobile

This Springhill has a great location- close to shopping, restaurants, and right at River Ranch. My husband and I had a last minute run to Lafayette, and we were able to get a room here for a very reasonable rate. Both the ladies staffing the front desk at check in and check out were extremely friendly and helpful. The room was clean, comfortable, and fresh. A good stay in a great area. Safe travels!

Stayed: July 2018, travelled as a couple
Thank Laurenrenae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph R, General Manager at SpringHill Suites Lafayette South at River Ranch, responded to this reviewResponded August 20, 2018

Laurenrenae,

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at SpringHill Suites Lafayette South at River Ranch.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.


Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the SpringHill Suites Lafayette South at River Ranch and we hope you choose to create more memories here whenever your travels bring you back to Lafayette.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 22, 2018

Easily one of the best hotels we have used. First, the front desk was awesome! Super nice and made sure we had what we needed. Plus, the giant selection of suckers was amazing! The lobby was clean and the breakfast in the morning was good and what we needed.
The room was clean and the hotel was quiet.
The location makes it easy to cut through town in any way to get where you need to go.
Lovely hotel!!!

  • Stayed: July 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Jason L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 14, 2018 via mobile

Check-in was a special story. Booked almost two months in advance, we realised upon arrival that the hotel had been overbooked. Following, the receptionist tried to find a replacement and after calling five to six hotels, we were sent to this hotel 6-8 km away. Upon arrival at this hotel, it turned out, that she had sent us to another hotel than the one she had booked for us:-/. And furthermore, she suddenly had a free room at the originally booked hotel. Sorry to say, but the receptionist was completely overloaded.

Much confusion and one hour “lost life” for us after having travelled almost 18 hours from Europe. The manager has afterwards informed us, that our stay would be paid by the hotel.

Room was generally ok. Pool...... forget the pool. The gartner next door started working a few minutes after 6 in the morning and it was quite noisy and too noisy to sleep ..... breakfast was not worth mentioning, if it wasn’t for all of the plastic!

Coming from a country where plastic crockery, plates, etc. is basically abandoned (or at least in the process of becoming abandoned) from most of the supermarkets, we were quite astonished to see that all crockery used for breakfast, was out of plastic. This is a “no-go” and environmental disaster. Hotels should be forerunner in delivering a sustainable service.

All-in-all an average hotel, but due to the check-in problems and all of that plastic, I see this hotel as below average.

Stayed: July 2018, travelled as a couple
Thank Carlarsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah B, Front Office Manager at SpringHill Suites Lafayette South at River Ranch, responded to this reviewResponded July 15, 2018

Dear Carlarsen,

Thank you for staying with us during your time in Lafayette and taking the time to leave a review.

I'm very sorry about the issues you experienced during check in. Our goal is to provide excellent service for all of our guests and unfortunately we fell short of that goal during you stay. I will be sharing your comments with our entire team to help us in our efforts to continuously improve.

Thank you again for staying with us and we hope to see you when your travels bring you to Lafayette again.

Sincerely,
Sarah Bridges
Guest Service Manager
SHSLafayetteFD@LBAproperties.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 11, 2018

Pleasantly surprised. This was a great place from top to bottom. Every staff member was great, from checking in to checking out including cleaning staff. They all go out of their way to make you feel welcome. We felt like we were being treated like family. Room was very spacious, comfortable and extremely clean. Dining on premise. Very comfortable lobby, with your free water( with fruit slices in the water) Can't find one thing negative about this place. Also, in same plaza, Dunkin Donuts, with in walking distance other dining places and Coldstone Creamery

Room Tip: We had room 507 very nice, over looking small plaza, not near elevator or ice machine😁😁
  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Service
Thank sk361Nc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 1, 2018

This is our hotel of choice when visiting Lafayette. We have stayed here multiple times and have had an enjoyable stay EVERY TIME! Check-in is always a breeze (we usually arrive late night) and the rooms are always clean and comfortable. Breakfast is offered and there is always a variety of options. The attendant even offered to wrap my food up so that I could take it back to the room. The breakfast area on that day was very busy. It's always a pleasant stay here and we will be back soon. Thanks for another great stay.

Stayed: May 2018, travelled as a couple
Thank CreolePeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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