We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (724)
Filter reviews
724 results
Traveller rating
407
186
77
37
17
Traveller type
Time of year
LanguageAll languages
More languages
407
186
77
37
17
Show reviews that mention
All reviewscajun domedirectly across the streetgreat hotelindoor poolfront desk staffhot waterbusiness triprecommend this hotelthe hotel staffconvenient locationenjoyed my stayclean roomsbusiness centerwould definitely stay here againking suitestaff was friendlycookies
Filter
Updating list...
12 - 17 of 724 reviews
Reviewed August 4, 2018 via mobile

After having stayed at this previously nice new Hilton Garden Inn for busines during a 3 week trial over 10 years ago, and made numerous short stays during the remaining 12 years, we have watched this hotel fade from a jewel to a never renovated tired and worn out 13 year old mess.

Our recent stay left my wife and I dying to leave. Even a senior manager admitted the property had never been renovated once from the top down but only had several mattrass changes in that time and they were way down in their business.

We were told the food was still great for dinner so we ate dinner and my wife ended up waking up at 2 am sick and unable to sleep for 3 hours from her hamburger.

The furniture is worn ou, the tub is so slippery I was afraid to take a shower. The front desk manager admitted that numerous guests had filed similar complaints. The mattress on our bed had big potholes on my side of the bed, etc.

The housekeeper spoke virtually no English and kept leaving her cart blocking the middle of the hall.

Needless to say we left early to get home and take a full day to recover and feel better after an awful stay.

On checkout I told the Manager we would never stay here again until there was a full renovation of this Hilton.

We happen to be shareholders in Hilton and longtime Diamond Mermbers with about 1 million points.

This review is very accurate and not an attempt to harm Hilton but this owner needs a visit from Corporate real bad and a forced top down renovation.

Stayed: July 2018, travelled on business
1  Thank Tony J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bstancliff, General Manager at Hilton Garden Inn Lafayette/Cajundome, responded to this reviewResponded August 9, 2018

Thank you Tony J for your comments. I am sorry that you was disappointed with your stay.

The Hotel has in fact had more changes done then just mattresses with the last renovation happening in 2011. Just this year alone we have upgraded all the door locks, upgraded and added wireless access points, Boosted the internet speed that comes to the guest, replaced 18% of all the guest room air conditioners, and yes the last of the mattresses will be changed , plus a number of things the guest never sees in the back of house that helps to improve service and efficiency.. That's not to say that a full renovation is not being considered.

I truly appreciate your feedback and plan to share it with our owners.



Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 31, 2018

This hotel room was very clean, spacious and quiet. The bed was so comfortable! Blackout curtains were a nice treat! Air conditioner worked great. Hotel staff were very friendly: front desk and housekeeping staff.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Voyage233764
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bstancliff, General Manager at Hilton Garden Inn Lafayette/Cajundome, responded to this reviewResponded August 9, 2018

Thank you for you review of your stay with the Hilton Garden Inn Lafayette/Cajundome. I will share all of your comments with the team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 27, 2018

If you are attending an event at Cajundome or Stadium, the Hilton Garden Inn would be an excellent choice. You'll need a car to get to any shopping such as pharmacy, food (they do have a good dining option on site).

  • Stayed: July 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank George O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bstancliff, General Manager at Hilton Garden Inn Lafayette/Cajundome, responded to this reviewResponded July 28, 2018

Thank you George O for your comments. We are looking forward to seeing you again next time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 26, 2018 via mobile

Super nice hotel in a really nice location. The kids loved the indoor heated pool. Staff was friendly, rooms were comfy and clean and they have a really good breakfast. Highly recommend staying here while in Lafayette.

Stayed: July 2018, travelled with family
Thank bougmp44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bstancliff, General Manager at Hilton Garden Inn Lafayette/Cajundome, responded to this reviewResponded July 28, 2018

Thank you bougmp44 for sharing your comments. We hope to see you again next time you are in Lafayette.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 24, 2018

The hotel is very convenient to ULL, but our room was pretty dingy. The bathtub was wearing and needs updating and the bathroom corners hadn't been swept in quite a while. There were also pistachio seeds just under the bed and the floor lamp had to be unplugged to turn off. Just showing signs of wear and tear. Better choices not that far away.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Inspire694038
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bstancliff, General Manager at Hilton Garden Inn Lafayette/Cajundome, responded to this reviewResponded July 28, 2018

Thank you for Sharing your experience at the Hilton Garden Inn. I have shared your comments in our general staff meeting we had this week and the housekeepers have promised to pay more attention to the bathroom corners.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews