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“Avoid this Longhorn ”

LongHorn Steakhouse
Ranked #18 of 231 Restaurants in Monroe
Cuisines: Steakhouse
Restaurant details
Reviewed May 3, 2017 via mobile

When we get hungry traveling, (and we travel all over the US average of three weeks out of every month) we often choose Longhorn because the food and service is usually consistently good. We walked into this one and one of us immediately said, this may be a "first"....the first bad Longhorn experience. First thing we noticed upon entering was that almost every table within our view was dirty, and the hostess was telling the people ahead of us in line that she would seat them "in five or ten minutes." We were like, "Whaaaa? You're not even busy!" When it came our turn she told us the same thing. Dozens of empty tables, many of them dirty....no where near a full restaurant. While we waited we couldn't help noticing the floor where we stood was very dirty...besides the obvious debris, my shoes were sticking to it. When we got seated we waited several minutes while we watched our server scurrying, trying to tend several people at the bar and not even having time to come take our order. When me mentioned to the hostess that seated us that they must be short handed, she was like "Nah, just got a little behind." Obviously they were short handed, and we would have felt better if she would have just been honest about it. I guess she thought ignoring the problem would make it go away, but we finally left after several minutes because we could tell our little waitress was pretty overwhelmed and didn't have time to come get our order. You might want to try Copeland's instead....that's what we did, and the food and was amazing, the service was good too.

Thank Laneta C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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15 - 19 of 84 reviews

Reviewed April 29, 2017 via mobile

Terrific food. Very accommodating to our group of 12. Great service and wonderful food. If your visiting in town definitely eat here. Only unsatisfactory thing was at 8 pm the lights were dimmed and you couldn't see to eat or see your check we all had to get our phone flashlights to see to pay our bill.

Thank Elaine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 27, 2017

I had the salad with strawberries which was amazing, My husband had the 6oz filet with topping on it melted in his mouth, son had 6oz filet and he will eat the broccoli which is hard thing to do get a 15 yr old eat any veggie! Don't leave without trying the chocolate molten! OMG best in town! Great food and service!

    • Value
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    • Food
Thank DeeDee J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 22, 2017 via mobile

We stopped by for a family dinner. We were seated kinda sloppily. It took 10 minutes during a slow time to get drinks. She was trying to rush us to order. We were feeling very rushed and were just wanting a quiet dinner. We got everything ordered & it took forever to get everything straightened out from apps to salads. But what upset us the most was the rude comments. Another server delivered the appetizer... no problem. He was nice.. smiled.. very polite. She came by... 20 minutes later pissed off saying he messed it up because he wasn't smart enough & took it away. Then brought it back as it was before , saying it was correct. She never checked on our food to see if it was ok, never asked if we needed dessert. Was gone most of the time. Very rude & hateful service. Won't be back.

1  Thank CKMM2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 11, 2017 via mobile

Stopped for lunch, and Kenny was our server. He needs WAY more training.He sat down at the table next to us while taking their order and Leaned over the table behind us, causing them both to complain as he walked away. I had to ask for my soup, after my husband had already eaten his salad. When he finally brought it, basically, at the same time as our entrees, it was cold. Food was all just mediocre. Left wishing we had chosen somewhere else.

Thank Tbird42004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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