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Reviews (186)
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All reviewscracker barrellake charlesfront deskcomfortable place to stayextra blanketscustomer service was excellentbed and pillowsother hotels in the areahouse keepingking suitesulphur areathe breakfast arearooms were very cleanworking ordergreat night sleepisle of capribusiness trip
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Reviewed August 2, 2015 via mobile

The hotel was. Very easy to find. We were able to check in ahead of schedule. The room was nice size and it was quiet. The are doing a great job with the upkeep. They also offer free laundry incase you need to wash. Beware of booking through travel websites instead of the hotel website. We booked a non smoking room through one and when we got to the hotel, the reservation said smoking. The lady at the front desk advise that when those site go to book the room, they just select king or 2 Queens but do not indicate smoking or nonsmoking. Please make sure to call the hotel after booking to make sure your room is correct. Other than that issue, the hotel was great. Breakfast was nice for on the go!

Stayed: August 2015, travelled with family
Thank Phillis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this reviewResponded August 4, 2015

Thanks so much for taking the time to leave feedback regarding your stay. As we strive to provide our guests with a "home away from home", it's feedback such as yours that allows us to recognize staff for their efforts, as well as to focus on areas that need improvement. We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 26, 2015

We have stayed twice at this Best Western. The first time it was a truly nice experience, all the way around. This time, the room was really nice, service was average, and personnel were above average but not exceptional. Our main complaint was with the free breakfast. My husband, who is not overly particular, went into the breakfast area as I was making my coffee. He came to me saying he refused to eat in there. There were many people in the area and quite a few children who were not being monitored. The food area was messy and unkept and he told me the children were helping themselves rather than an adult helping them. I don't really blame the hotel, except that there didn't appear to be anyone monitoring the area and cleaning up. I will probably stay there again, and, if the same thing were to happen, I would definitely report it to the front desk. We were in town for a family wedding and didn't really want to take the time to get involved. We just left and had breakfast elsewhere.

  • Stayed: July 2015, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank garybA8423MR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this reviewResponded August 3, 2015

Please accept our sincerest apologies for not meeting your expectations during your recent stay with us. Your satisfaction is important to us, and it grieves us to find that your stay was not an exceptional one. Thank you for taking the time to share your feedback, as it assists us in identifying areas in which we need to improve to make all of our guests' stay pleasant. We hope you will give us another chance to earn your loyalty once again next time you're in our area.

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Reviewed July 17, 2015

We chose this hotel for our return trip from New Orleans. We were a little concerned because of it's location. Kind of hidden behind a small retail center and a casino/store. But once we stepped into the hotel we were reassured by the clerk and found her very helpful in guiding us the local restaurants. the owners are renovating the area. The hotel is new and is in excellent condition. The rooms were great and so was the continental breakfast. The bed was very comfortable and great ac.

  • Stayed: July 2015, travelled with friends
    • Value
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Review collected in partnership with Best Western
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AaronENichols80, Guest Relations Manager at Best Western Plus Executive Hotel & Suites, responded to this reviewResponded July 20, 2015

We are so glad you chose to stay with us! Thank you for the comments! We look forward to hosting your stay next time you visit our area. Have an awesome Summer!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 11, 2015

The clerk, Amanda I think, was so sweet and helpful. Made every effort to get best deal for me. She told me of the several options I had and we decided together on what was best for me. I'll go back just to see her again!!

  • Stayed: July 2015, travelled as a couple
    • Value
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Review collected in partnership with Best Western
Thank wetravel706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this reviewResponded July 13, 2015

Thanks so much for taking the time to share feedback regarding your recent stay with us, and thanks so much for your kind words! Amber, the young lady that checked you in, will certainly be recognized for her efforts to provide superior guest service. We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 11, 2015

As far as Best Westerns go this one in Sulphur, Louisiana is nice value for the cost of the room. The breakfast here is a little below par. I was surprised on check in to be asked did I want my arrival gift as a Diamond Member of a bag of chips and a bottle of water or did I want my Best Western Rewards points? Seemed very strange as I have not been asked that before at any of the Best Westerns that I have stayed at before here in the US nor in Canada.

  • Stayed: July 2015, travelled on business
    • Value
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Review collected in partnership with Best Western
Thank Glenn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this reviewResponded July 13, 2015

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

In regards to being given the choice between a Best Western Rewards bag and bonus points, I apologize for the confusion. The bonus program is meant to show appreciation to our members, and guests are given the choice between the two per Best Western Rewards' policy. However, as other Best Westerns have given you both the "goody bag" and the bonus points, I can certainly understand your frustration.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at (337) 625-9000.

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