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Reviews (187)
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132
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132
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All reviewscracker barrellake charlesfront deskcomfortable place to stayhouse keepingthe breakfast areabed and pillowsother hotels in the areabusiness tripsulphur areaisle of caprirooms were very cleanup to datepleasant staywould stay here againwafflespaula
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20 - 25 of 187 reviews
Reviewed August 14, 2017

The hotel staff was amazing. They were very accommodating friendly and on point. From the front desk to the maintenance and cleaning staff they all were amazing and friendly. We will be back. We came for a family vacation and originally stayed at a resort that was nasty and not very accommodating after carefully considering cutting our vacation short we decided to go to this hotel and wish we would have the first night we got to the resort. Thank you Best Western for making our vacations awesome.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank V2120CHjacqueliner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this reviewResponded August 15, 2017

Thank you so much for sharing your experience from our hotel with other travelers! As we constantly strive to provide only the highest levels of service, cleanliness and comfort for all of our guests, it is feedback such as yours that assists us in recognizing our staff for the roles they play in achieving those goals and making a real difference in someone's stay!

It was absolutely our pleasure having you as our guest, and we hope you will stay with us again in the future!


At Your Service,

Tracy French
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 9, 2017

Rhonda was so helpful with check-in. The entire staff was very accommodating. The rooms were clean and the breakfast was a plus. The customer service was excellent and we enjoyed our stay. I will come back for future visits.

  • Stayed: August 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank atotalcleaning5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this reviewResponded August 14, 2017

Thank you for sharing your experience from our hotel with other travelers! As we constantly strive to provide our guests with only the highest levels of service, cleanliness, and comfort, it is wonderful to see that we met the mark during your stay.

We hope you will come back and see us again soon!


At Your Service,

Tracy French
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 28, 2017

The customer service was excellent and we enjoyed our rest. We received extra blankets and a cot which made our stay so comfortable. The manager went to extra steps to go find the cot for us. That was an definite plus along with that reminds me the size of the room yes awesome. A good night sleep and good breakfast to start our morning drive home. Best Western Plus you're # 1

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank delorest67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this reviewResponded July 31, 2017

Thank you so much for sharing your experience from our hotel! As we constantly strive to make our guests' stay memorable, comfortable, and special, it is wonderful to see that we met the mark during your time with us.

We sincerely hope you will visit us again on your next trip to the area!


At Your Service,

Tracy French
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 26, 2017

I have stayed multiple times, and for extended periods of time for business.
The front desk staff are very accommodating and go above and beyond to resolve any issues. Housekeeping is fantastic, always a clean room at check in and throughout my stay. The rooms are cleaner than the casino hotel and a lot cheaper. For extended stays, I would recommend one of the 2 room suites. lots of extra room.

  • Stayed: July 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank kshaw1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this reviewResponded July 27, 2017

Mr. Shaw,

Thank you so much for rating and reviewing your experience with us! We always look forward to your visits, and we appreciate the opportunity to serve you. Your feedback is important to us, as we constantly strive to provide you and our other guests with the highest levels of service, quality, and comfort.

Again, thank you for your patronage, and for your review. We hope you will come visit us again soon!


At Your Service,

Tracy French
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 18, 2017

all was great --- staff and hotel in general -- kids had a great time in the outdoor pool we stopped in for a hotel after traveling on the way back from mexico -- really tired -- we got a total of two rooms -- loved that we had a laundry facility to use free of charge so that we could catch up on the laundry from the previious few days of travel ,,,,, great place and will return again

  • Stayed: June 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank rhondak759
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy F, General Manager at Best Western Plus Executive Hotel & Suites, responded to this reviewResponded June 21, 2017

Thank you for sharing your experience from our hotel with other travelers! It was certainly a pleasure having you and your family as our guests. As we strive to provide our guests with a comfortable and enjoyable experience, it is wonderful to see that we met the mark with you!

Again, thank you for your feedback, and we hope you will come see us again in the event your travels take you to our area in the future!


Sincerely,

Tracy French
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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