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“Very disappointing”
Review of The Charles Inn

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The Charles Inn
Ranked #20 of 26 Hotels in Bangor
Minneapolis, MN
Level 6 Contributor
96 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Very disappointing”
Reviewed 25 September 2011

My husband and I traveled around New England for 11 days. We were in Bangor for the Tommyknockers tour, and decided to stay for a night. We had read the TripAdvisor reviews for the Charles Inn and were not expecting to be blown away, but were hoping that the hotel would be "aged" in a good way. We had very low expectations, and the lobby seemed nice enough. I did not find the woman who checked us in overly friendly, or even helpful. When we got to our room, disappointment set in. The TV was very old, and only got 5 channels. The bathroom was dingy and the fan (connected to the light) was incredibly loud. The room was in dire need of a new paint job, and just felt dingy & dirty. The bed was horrible. We kept rolling to the middle of the bed, and we were only given one threadbare cased thin pillow each. I had to sleep with a blanket under the pillow to ensure I wouldn't wake up a with a sore neck. It is apparent that even though the owners display expensive art in their lobby, guest comfort is not a concern. Then again, if a painting for $3500 was sold, I guess they could paint a room and get some new pillows. I felt gross, stiff and groggy the next morning. the continental breakfast wasn't great either. The bagels were dry and they didn't have any water (sounds like a strange complaint- but it's a challenge to stay hydrated when you're on the road for an extended period of time). The Irish pub across the street was fun. We had a good time talking to the bartender and some of the regulars, but all in all, we should have done the tour and headed to our next destination skipping a night in Bangor all together.

Room Tip: pick a different hotel.
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  • Stayed September 2011, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
6 Thank smarties79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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172 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
New York
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 September 2011

We had a wonderful time at this hotel- it's old, clean and in the center of town! The owner was wonderful! We usually stay in a chain hotel when we're in the area, but this was fantastic! We loved the resident Pug!

Room Tip: Tell them if you have dogs- they have special rooms and they're nice and clean!
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  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank haldane42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 September 2011

It's poorly lit and poorly furnished, but clean and functional enough. Everything about the place is slightly odd, but not terrible. Friendly enough staff. At one point my bed broke, but they came and fixed it within an hour. Breakfast was pathetic. So, mediocre but fine.

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lfogg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Myers, Florida
Level 6 Contributor
191 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 8 September 2011

Not as it appears online. This is not a quaint, boutique hotel. This is an old, tired inn. The management are genuine but the town seems to be in a funk (depressed). This inn is in desperate need of a remodel, so goes downtown. Dining & pub options in the area are surprisingly good. I'd like to visit Bangor again in better economic times but I'd seek out better lodging options even though this one has the best location.

  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Dan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Bangor hotels

Charlottetown, Canada
Level 4 Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 September 2011

Thought we were staying at a boutique style hotel - a little charm, a comfortable room, and a unique experience. This was not the case. The hotel felt old and run down. The bed was very uncomfortable and the tv was from the early 90's. The building seemed secure and staff were friendly, but be warned, this is in NO way an upscale hotel. Not even on par with a typical econo style hotel. Just too old and tired to be comfortable to MOST guests.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank MattandBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 August 2011

Dont spend your time and money going there. We couldn't wait to leave this hotel after only a one day stay.

  • Stayed August 2011, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Jean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summerfield, Florida
Level 4 Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 10 August 2011

We booked this hotel on the basis of its website. Don't believe it - it is deceptive.

We agree with many of the other reviews - it is dirty and dingy. Upon arriving in Bangor, we could not drive on the street in front of the hotel (art festival in progress), so we were directed to the back and asked to park near the dumpster (horrors). Then we came in through the back of the hotel (horrors again).

The first impression was the carpets in the halls - stained and dirty. The front desk reception was piled high with papers and books - it seemed a miracle that the manager found our reservation. We asked for a "quiet room" and the response was "well, this is a downtown hotel." Little did we realize the impact of that statement.

Perhaps there are two saving graces for our room - it was large and the towels were quite thick. Other than those, there were no other saving graces. I dropped somethig on the carpeted floor, and when I knelt down to find it, I found remanents of cookies from previously occupants - obviously the room needed vacuuming.

The next morning, we left a note for housekeeping to vacuum the floor thoroughly and to leave extra hand towels. Well, the floor was vacuumed, but hand towels were illusive. Breakfast was nothing to brag about - we brought some of our own items.

But the worst thing of all was the noise. We tried to open our window for ventilation, but the street noise was so loud that we had to close (we were on the second floor near the back), but closing the windows did nothing to dampen he noise. But Saturday night took the cake.

There was a street festival happening during the three nights we stayed. Saturday night's concert (the stage was right outside the front door) ended around 10:00 - so that's OK. But, the bar next door started music (LOUD) at 10:00 and continued until 1:15 a.m. Even with the windows in our room closed, we heard the noise and felt the thumping. We almost called the police.

When we checked out on Sunday and I mentioned the difficulty sleeping we had on Saturday night, I told the manager that I almost called the police. Her response was " I wish you had. They have a permit for the music. I have tried calling the police and they do nothing. We were a hotel before the bar opened." Obviously, she had no sympathy for her guests - her customers.

Please do us a favor - do not stay in this hotel They need to receive a message that the price they charge is outrageous for the condition of the hotel.

Room Tip: Don't book a room at the Charles Inn - the service and conditions are deplorabe!
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  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank FloridaRetiree2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Charles Inn

Property: The Charles Inn
Address: 20 Broad St, Bangor, ME 04401-6302 (Formerly The Phenix Inn)
Region: United States > Maine > Bangor
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #20 of 26 Hotels in Bangor
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Charles Inn 2.5*
Number of rooms: 33
Official Description (provided by the hotel):
Come grow with us! Under new management! Enjoy a unique lodging experience in the heart of downtown Bangor. Walk to area restaurants, pubs, museums, and shopping. Large attractive rooms with cable TV, clock radios, irons, hairdryers, and free deluxe continental breakfast. View the historic city from our fourth floor conference room. Just 15 minutes to airport and major shopping malls. Less than an one hour drive to Bar Harbor and Acadia National Park. Improving daily to serve our guests and the local community even better. ... more   less 
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Also Known As:
The Charles Hotel Bangor
Charles Hotel Bangor
The Charles Inn Bangor, Maine

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