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“WHOW - the staff of this motel could teach EVERYONE a thing or two about customer SERVICE”
Review of Vacationland Inn

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Vacationland Inn
Ranked #1 of 5 Hotels in Brewer
Certificate of Excellence
GreenLeadersBronze level
Reviewed 2 March 2012

Our family has been staying at this motel location for well over 30+ years when it was called TWIN-CITY-MOTOR-INN. Under that ownership it got worse and worse over the the years until it finally got to a point that we say: "Enough is enough, there are plenty of alternatives !". From then we avoided the place and, from a distance, watched it go severely 'down-hill'.
THEN - came new owner, operators in late 2007. As we drove past 2-3 times a year we saw: New Paint, new signs, new....etc but still we were unaware of the new ownership.
Yesterday (March 1st, 2012) we thought, well we'll check it out and probably go 'somewhere else'.
Well, let me say this - from the minute we arrived to inquire about availability and pricing, to the time we checked out ~ we were made to feel like we were the MOST IMPORTANT customers they've ever had.
Firstly, they offered a great deal, right in line with all the other local alternatives, Secondly, they made sure we could park our car close to the room door ( we were loaded up to the roof and wanted to keep an eye on it). Thirdly, they went out of their way to explain where we could get a great deal for supper ( the restaurant right next door offered a discount for Motel guests AND great food/service). Fourthly, they called the room to make sure we were happy and the room was suitable for us and our dog.
In the evening we spotted the owners wife cooking up Strawberry and Blueberry sauces which she explained were for the guest breakfast ( INCLUDED ) for the morning.
Most of all, they offered an absolutly FANTASTIC breakfast with just about everything anyone could possibly ask for, including freshly made waffles with home-made sauces (see above). Most of all, they had a very attentative staff-member standing by to offer help/assistance with making waffles or get anything not already there. WHOW ~ we had no idea service like this was still available in North-America !
In the morning, there was a knock on the door and a stafff member inquired if we were leaving that morning because it had snowed heavily during the night and he wanted to know if we would like him to shovel out the car and clean it off ! We were STUNNED - when we came out of the bathroom to offer him a tip, he was already finished and gone. "THAT" is service ~ WHOW !
On check-out, the day-staff was so attentative and helpful, we felt that she went out of her way to make sure we felt ~ Like Royalty.
WHOW - what an experience. !
We're heading back through Brewer, ME in April and - we WILL make it a point to stay there again - just for the experience.
We are truly speechless - What a fantastic experience. Absolutely NOTHING negative to say ~ only 100% POSITIVE experience
Thank YOU ! ! !

Room Tip: The - check-in staff will help you get the perfect room for what you need. Their recommendations for...
  • Stayed: March 2012, travelled with family
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4  Thank Juergen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vacationland_Manager, Manager at Vacationland Inn, responded to this reviewResponded 12 March 2012

Thank you for your kind words. Your review was shared with the entire staff and the owners of Vacationland Inn. We strive daily to continue to improve not only the Inn but people's travel experience. We are pleased that you experienced exactly what we strive. Here to serve. We look forward to your next stay.

We are overwhelmed with humble thanks.

Kind Regards,

Leeanne
Manager

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628 - 634 of 710 reviews

Reviewed 28 February 2012

I was recently there for a medical stay.The staff could not have been more hospitable,concerned or helpful!Rooms are basic plus(fridge/micro)Make sure you turn the fridge on-I missed it is shut off between guests which makes sense for energy savings.
Great breakfast bar-no waffles to order as advertised but good FRESH selection.Great price and there are some other places near it that looked pretty shaky.Lots of good restaurants nearby for any price including next door.Absolutely would return.

Room Tip: High step from outdoors-additional small step needed.If you are elderly/frail,chance of falls. Not...
  • Stayed: February 2012, travelled solo
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1  Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2012

The Camden suite was beautiful and clean. The bed was super comfortable. Its great after a long trip or just for a relaxing getaway with your loved one. Its quiet but in the middle of town with all you will need close by.

1  Thank KRam12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2012

Our stay was very comfortable and clean. The rooms did not smell at all, and the beds were comfortable with clean, comfort bedding with many pillows. The breakfast is extra extraordinary ! We will be staying there the next time we are in town. Deb

Room Tip: We stayed there twice, and the rooms were equal.
  • Stayed: November 2011, travelled on business
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2  Thank Deb M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vacationland_Manager, Manager at Vacationland Inn, responded to this reviewResponded 28 January 2012

Thank you for your recent visit with us at Vacationland Inn. We will be sure to share your kind words with all our staff. Looking forward to seeing you again during your future stays.
Kind Regards
Leeanne Hewey, Manager

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Reviewed 3 January 2012

My girlfriend and I stayed in the cabin suite and it really made us feel like we actually took a vacation. The room was perfectly decorated and we plan to come back and stay next month. Continental breakfast was amazing, you have to have the waffles with the wild Maine blueberry sauce! Maine family owned would rather stay with them than a hotel chain!

  • Stayed: January 2012
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2  Thank mmoellentin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2011

Last week my husband and I stayed at the Vacationland Inn in Brewer, Maine (also stayed here in the summer of 2011). What a pleasant surprise - the staff were extremely friendly and helpful. As for the rooms, cleanliness was certainly a priority at this hotel!

I had stayed at this same hotel several years ago and it has certainly changed for the better.

I would highly recommend to my friends, family, and others that this is a place to stay.

Rhonda Lee Rossiter & Robert Janes
Alma, New Brunswick, Canada

  • Stayed: December 2011, travelled with family
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1  Thank Rhonda_Lee_Alma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2011

My sister & I stayed here while shopping on the Black Friday weekend. The rooms were very clean, easily accessable for transfering parcels from our vehical to our room. The staff were so kind and very accomidating.We had stayed at the former Twin City Motor Inn many years ago and were pleasantly surprised with the renovations. I would definitly stay here again and would recommend this Inn for anyone who enjoys simple pleasures and a comfortable sleep. The breakfast was very good with homemade stewed strawberries and blueberries for your waffles. I would definitly return.

  • Stayed: November 2011, travelled with friends
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1  Thank ademjana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vacationland_Manager, Manager at Vacationland Inn, responded to this reviewResponded 7 December 2011

Dear Valued Guest:

We look forward to your returning soon. Thank you for your kind words. Please know that your comments about our staff will be shared with the entire team. Thank you and enjoy the holiday season!

Leeanne, Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vacationland Inn

Address: 453 Wilson St, Brewer, ME 04412-1414
Region: United States > Maine > Brewer
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #1 of 5 Hotels in Brewer
Price Range: $82 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Vacationland Inn 2*
Number of rooms: 80
Official Description (provided by the hotel):
Five (5) Beautiful Themed Suites with hydro-massage bath! Over 40 Drive up rooms. Vacationland Inn offers a variety of rooms to meet travelers needs (Economy to Themed Suites). A home away from home experience. Complimentary Continental Breakfast with Home-made waffles and Wild Maine Blueberry sauce, strawberry sauce and syrup. Vacationland Inn's Organic Coffee freshly roasted by local roasting company and privately labled just for our guests. Juices, toasting breads, cereals and more. Friendly staff that will always go the extra "Smile" to serve our guest needs. The Adventure begins at Vacationland Inn. Your first or return visit - experience the newly remodeled lobby and breakfast room. See you on your future stays. ... more   less 
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Also Known As:
Vacationland Hotel Brewer
Vacationland Village Hotel
Vacationland Inn Brewer, Maine

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