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“Amarte Maroma a Lush Tropical Garden Boutique Hotel”
Review of Amarte Hotel

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Amarte Hotel
Ranked #6 of 6 Hotels in Playa Maroma
Certificate of Excellence
Reviewed 15 April 2012

In March, 2012, on a trip primarily for birding/nature appreciation purposes, I spent five delightful days and nights at the Hotel Amarte Maroma which is located in the Riviera Maya about 20 minutes from the Cancun Airport and approximately 15 minutes from Playa del Carmen. The hotel consists of 24 beyond comfortable, well-appointed cottages (all 2-level four-plexes, I believe) and has three luxurious villas located on a beach on Maroma Bay easily accessible about a mile from the main hotel. The cottage room that I stayed in was immaculate, spacious, extremely well-lighted and serenely quiet at night: it consisted of a siiting room, a large sleeping area, a huge tiled bath/shower, a separate bathroom, and loads of closet space. Especially appreciated were the first class, "natural" amenities/toiletries including insect repellent. Also most appreciated was the hammock that was strung on the deck outside of the room-while on that hammock from my second floor perch, I could could enjoy the sounds and sights of such birds as tropical mockingbirds, Yucatan jays, multiple species of hummingbirds, social flycatchers, and even those ubiquitous great-tailed grackles.

I was really thrilled with the lush tropical garden grounds of the hotel which among other vegetation had a variety of palms, banana trees, and bouganvilleas. The walkways at night were more than adequately lit with adorable Maya motif lampposts and there were benches spread throughout the grounds. Another plus for me were the iguanas and geckos that harmlessly scurried about and the dozen or so peackocks that are housed there.

While the room and grounds were superior, the hotel staff that I had contact with were even more so! They were extremely helpful and were more than eager to answer all of of my questions regarding the hotel and the Riviera Maya. Arrangements were even made for someone to show me the virgin forest property that the hotel owns which is not part of the hotel proper- there I saw all sorts of birds, including one of my "target" ones, a squirrel cuckoo.

Moreover, the staff made arrangements for me to see another of the properties that is affiliated with the Amarte, the Villa Castelli. About a half mile from the hotel this huge, well landscaped, architecturally impressive duplex villa is set (safely!) right in the jungle with a mangrove as its backdrop. Most people would be impressed with its fully equipped kitchen, its mahogany trimmings, and the jacuzi in the livingroom- as for me, an afficionado of rocks and minerals, I really loved the Mexican onyx light fixtures and wash basin on the second floor. It has multiple balconies which afford fantastic views of the jungle and from which I saw all kinds of birds like olive-throated parakeets, white-fronted parrots, Yucatan and golden-fronted woodpeckers, plain chacalacas, a few species of orioles, and,of course, more Yucatan Jays. Nearby, I had the thrill of seeing a pair of rather uncommon great currasows.

However, overall. the biggest plus for me was that the environmentally congruent and attuned Amarte is not one of those environment/ecology destroying All-Inclusive Resorts that are more and more becoming the dominant part of the area's landscape. Unlike the intrusive all-inclusives, you can rest assured that the Amarte will not have any comically clad, safari uniformed security guards asking you "what are you doing on our beach?"

Room Tip: If you enjoy viewing nature, particulary birds, ask for a room on the second floor as the vantage po...
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  • Stayed: March 2012, travelled solo
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1  Thank Les S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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87 - 93 of 192 reviews

Reviewed 10 April 2012

I just came back from a couple of days at the Amarte Maroma – a newish resort on the Riviera Maya, about a 20-minute drive from the Cancun airport. http://www.amartemaroma.com/home.html We had one of the regular rooms (a "cottage"), and it was very comfortable: two queen beds, a sitting area, hammock right outside the front door, spacious, nice big tiled shower. They lit citronella candles outside the door every night, which was appreciated, and gave you a nice sized container of bug spray in the room. Bugs aren’t their fault – it’s the tropics! We were there for a wedding, and the whole thing was done by the resort’s in-house planner, and they did a really nice job: ceremony on the beach at the exact perfect time of the day, plenty of staff on hand, good hors d’oevres etc. The restaurant food was…eh. But I never expect these places to be great, you’ve gotta just go with it. And there weren’t enough chaises on the beach – though the beach is seriously one of the most beautiful I have ever seen. An A+ beach. The highlight was a massage I had from a woman named Rosailia (I may be mis-spelling it a bit), on the beach, that was one of the nicest I’ve ever had – really great smelling oils, she had a terrific touch, checked with me often to see how the pressure was, bent me into some good positions for a stretch…and with the sound of the waves just a few yards away – pretty heavenly….all for $70 US (1 hour). I was a very happy camper. The reception-area staff were super helpful, too -- good English, lots of smiles, and the GM’s desk is right there in front so he can see/hear everything, which I think is a very good management touch. Overall, a very nice place at a reasonable price. And that beach…! (PS the shuttle van from the airport that goes to all the resorts was $28 USD and took 20 minutes, vs. a cab at $85 USD. They leave every 10 minutes or so.)

  • Stayed: April 2012, travelled with family
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1  Thank artnik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2011

We had the opportunity to stay at Amarte Hotel for eight (8) days. What a wonderful and pleasurable experience it was! This is a hidden gem tucked along the Riviera Maya a few minutes south of Cancun. Luxury and natural beauty abound. The hotel is a lovely blend of cottages and beach-front villas. While the cottages are a short drive from the beach, access is easy. There is an art gallery which features a nice cross-section of work by internationally known artisans. A spa was under construction during our visit. Also on the property is a 4-star restaurant, Pavo Real (Spanish for peacock, and yes, there are live birds strutting on the grounds0. The restaurant's chef and his staff consistently offered well prepared, fresh, and innovative meals with an international flavor.

We stayed in the Villa Mariposa which, delightfully, was only steps from the beach. The accommodations were Caribbean luxe. Custom designed furniture, mostly can & mahogany, designed by the architect/owner Jose Luis Moreno, fit the space perfectly. The attention to detail that was given to the suite could not go unnoticed- the mosquito net canopy over the bed, the multi-functional window shutters, wonderful art, coffee table books on Mexican art and the Ocean Reef, beach towels & robes, and the "peacock" origami folds of the tissues--and combined to make this a wonderful experience. We also had a rooftop deck which offered panoramic views and an outdoor shower. A short walk down the beach led to the lovely palapa style wedding chapel which is also part of the hotel's amenities.When some of our party wanted to go snorkeling, the trek was easily arranged by hotel staff via the nearby Maroma Hotel.

We would heartily recommend The Amarte Hotel to anyone in search of a mellow, well-priced but luxurious environment where staff is well-trained, helpful and knowledgeable.

Room Tip: The villas all offer beachfront views.
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  • Stayed: May 2011, travelled as a couple
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4  Thank KarynDavis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2011

I was originally looking for a place in Cancun to get away from the long Maine winter, but a friend recommended Amarte Hotel to give a much more personal and authentic experience of Mayan Mexico (not to mention stunningly gorgeous beaches) at a very reasonable price.
I found the hotel to greatly surpass her recommendation. This luxurious hotel is carved out of the jungle of Riviera Maya, with close access to the lovely beach (their villas are right on the beach). The attention to detail is delightful, with Mayan icons throughout, and the architect incorporated Mayan structural detail into the buildings as well (including the casitas, the fine restaurant and the art gallery).
I also enjoyed glimpses of coatamundies (sp?) ( which are like long, skinny raccoons), iguanas, geckos (very entertaining), beautiful birds and the occasional crocodile in the pond near the restaurant. Thrilling for this Mainer!
Also, the location south of Cancun makes for easier access to Playa de Carmen, Tulum and Coba (with the highest Mayan pyramid on the Yucatan).
I found the service to be excellent, with staff very responsive to any request. Can't wait to go back!

Room Tip: Contact staff pre-trip for special requests/needs.
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  • Stayed: April 2011, travelled solo
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5  Thank kanecamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2011

Far from the madding crowd and the all-inclusives, this two year old hotel has charm and authenticity and a private beach on Maroma Bay located about a mile away to die for. Architect Jose Luis Moreno shows the same eye for detail that he displayed in the upscale Maroma Resort and Spa that he sold to Orient Express. But you stay here for a fraction of the price in return for a short drive to the same beach. Peacocks and bouganvillas and all kinds of wondrous plantings are to be found along paths that meander to thatched roof cabanas and a pool that we used for a delicious, early morning swim. The food and service at the restaurant which imports many ingredients from France were first class and on a par with the best to be found anywhere. The scallop ceviche, asparagus soup and fillet of beef were memorable; supplement the continental breakfast with eggs and fresh fruit for a real desayuno Mexicano. Amarte's luxurious private villas with every imaginable amenity are available and may be good enough for royals and CEOs, but for those with discriminating taste and a more modest budget the hotel will more than satisfy. You can even get married in a most improbable chapel built on the beach. We were told that a spa is under
construction on the property. Hotel staff were uniformly well trained and the front desk could not have been more warm and welcoming throughout our stay. The downside to the hotel is that you will want to rent a car for greater mobility, and road noise is noticeable mainly at rush hour. But reading the reviews below, as always with Trip Advisor, is a matter of calibrating expectations. Experienced
travelers who understand quality and value will not be disappointed. For the sake of the Moreno family we hope Amarte takes off; for our's, selfishly, that it remains our own private discovery. We will be back.

  • Stayed: April 2011, travelled as a couple
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6  Thank emilieboon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2011

Refreshing style,a small hotel with personal attention, wonderful gardens, a gem in the Mayan jungle. We did not find anything wrong with Amarte Hotel but we found something wrong with the Trip Advisor map which shows a location 40 miles out of place and we lost an hour looking for the hotel. But once we found it we were happy. We will definitely be back.

  • Stayed: April 2011
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2  Thank Marie2189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2011

Yes the property is very nice and the rooms too. However, if your expectations are service oriented then please set them very low. From the restaurant to the front desk things were slow to down right rude. The food which was very good, took unusually long to be served. Add 45 minutes to an hour to your regular dinner/lunch plans if you want to dine here. Upon checking out, please look at your bill closely. They charged us twice what we owed, and became very rude when we asked them to reconcile the bill for us. People make mistakes, but we caught them in more than just a simple math error. I felt like they tried to take advantage of us and they were not apologetic about it at all. One more thing, while the beach is beautiful you are at the mercy of their shuttle service as it is not walking distance. And once there bring cash as Maroma does not let individuals staying at Amarte charge food or beverage to their room. I recommend renting your own car so you can come and go as you please. Playa Del Carmen is a good 25 minute drive.

  • Stayed: March 2011, travelled with friends
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3  Thank rdolman2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernel79, In keeper at Amarte Hotel, responded to this reviewResponded 8 November 2014

First of all, we would like to apologize if your experience was not what you have expected and you felt our team at that time did not handle the situation properly.

We have to say as well that our new administration has not changed any of the lovely sights and sounds you have enjoyed previously; our rooms and gardens, the beach in Maroma, remain with the beauty and charm you saw before.

The only thing we are trying to improve, is our service and connection with all of our guests in the past and present, so you all get to see the huge achievement and the effort the property has made to keep this little paradise, as it was not 10, but 20 years ago.

We would like to extend our hand and ask you for a chance to serve you once again, but this time with the warmth and respect you and all of our clients deserve.

Thank you very much for sharing your comments,

Warm Regards,

Fernel Valdez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Amarte Hotel

Address: Amarte Hotel Highway 307, Kilometer 51 | Punta Maroma, Playa del Carmen, Playa Maroma, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 6 Hotels in Playa Maroma
Price Range: C$127 - C$204 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Amarte Hotel 3.5*
Number of rooms: 24
Official Description (provided by the hotel):
AMARTE...A tropical oasis in the heart of the Riviera Maya on Mexico's Yucatan Peninsula, between the jungle and sea, the sun and the moon, the past and the present.A special place where the rhythm of the tides and the whisper of the breeze connect you to what was and what could be. Amarte embodies the art of living with a unique collection of boutique hotel rooms restaurants and event spaces dedicated to celebrating the best of local flavors and traditions, architecture, music and art in a beautiful natural setting which includes the tropical abundance of the jungle and a private venue on the most spectacular beach in the Mexican Caribbean.This secluded enclave includes 24 charming hotel rooms divided among separate bungalows nestled along stone pathways in an exuberant garden of flowers and fruit trees; the excellent Pavo Real Restaurant surrounded by a small lake and lush tropical gardens, ideal for group events; the intimate beachfront Pavo Real by the Sea overseen by our French chef; Piano Café Burger Bar Bar featuring gourmet burgers and steaks and a private beach with an open-air wedding chapel and restaurant/bar installations for hosting weddings and group events. The Amarte Family is waiting to welcome you with warm smiles and their unique brand of “handmade hospitality”. ... more   less 
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