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All reviewspuerto morelosprivate beachsister hoteljungle gardenfree transportationpavo real by the seakin sol soleilbeautiful hotelhotel offershort driverooms are spacioushotel entrancedrinks coldspent a week heregreat showercontinental breakfastall inclusives
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Reviewed May 16, 2012

When my wife and I first decided to do a destination wedding in Mexico we assumed we would go to your standard all-inclusive resort. After looking at several, we came to the realization that they all were essentially the same. At the recommendation of our wedding co-ordinator we researched Amarte Maroma. As soon as we saw the pictures, we knew this was the place for us.
In a word, Amarte is ... BEAUTIFUL. Let us go into some detail about each aspect:

1. The property: Our entire party stayed in the Bungalows which are built into the Jungle. The grounds are naturally beautiful and incredibly well maintained. In fact you couldn't walk around the property during the day without finding someone sweeping and keeping it clean. While the resort is conveniently located directly off a major highway, you couldn't tell once you were inside. The jungle growth kept you feeling secluded. The architecture of the resort pulls off the perfect balance of looking new and modern but yet somehow still feeling authentic. The swimming pool is a good size and located perfectly in the middle of all the bungalows. Considering the entire resort consisted of our wedding party this made the pool the perfect spot for people to meet up at or for impromptu late night pool parties. Right outside the main restaurant (Pavo Real) there is a beautiful garden area and Art gallery as well. As far as the beach goes, it is so amazing that it deserves it's own section.

2. The Beach: I've been to other parts of Mexico and several different places in the Caribbean and let me tell you, Maroma Beach is far and away the most beautiful I have ever seen, and the competition is not even close. As you are walking up the path way through the jungle towards the beach your first sight of the water is breath-taking. You can't believe the different hues of blue. Truly incredible. The sand itself is soft and white and as clean a beach as I've ever been to. One of the most special aspects of the beach is that it is private to the resort. No running down at the crack of dawn to reserve a beach chair. Take your time and enjoy your morning because there is plenty of space for you whenever you get there. On the beach itself lies some incredible architecture. I can't stress enough how authentic it felt. There is a beautiful open-air chapel, as well as a stone terrace area that was absolutely perfect for our wedding.The only less than perfect part of the beach is that it is about a mile shuttle ride from the hotel. While this isn't ideal we found that the staff does a good job of accommodating the guests. We never waited more than 15 minutes for a shuttle down to the beach. Also, everyday when we were dropped off we either arranged for lunch to be brought to us or set a time for our return trip. Either way the staff was pretty prompt and flexible with our requests. In general, we found the trade off of having to shuttle to the beach more than worth it in order to enjoy both a private beach as well as the quiet seclusion of the jungle hotel setting.

3. The food: There are 2 choices on the property for food, The Pavo Real restaurant and a Burger bar. The burger bar was a new addition while we were there. It was very casual. The menu didn't have a lot of variety, but we thought the burgers were very good. This place was a nice change of pace if you just wanted to grab a quick lunch, or were looking to go casual for dinner. If you're looking for a challenge or want to feel authentic, try brushing up on your spanish. Not only was it easier to communicate with the staff in spanish, but I felt like they appreciated the effort on our part as well.

As far as Pavo Real goes, the menu was an interesting blend of Mexican, French, American, and seafood all rolled into one. I found every meal I had there to be very good. There was an excellent variety of options that made it easy to go back everyday and yet still feel like you had something to look forward too. However I had a tough time not getting the Chilaquiles con pollo y salsa verde for breakfast every day.....Amazing! Considering we were traveling with family, including some young children, the staff even created a secondary menu that included options for those who weren't looking for sophisticated fare. The decor of the restaurant was very tastefully done and included a piano and dance floor. Many nights there was live entertainment as well. The structure of the restaurant itself is beautiful with panoramic views of the property. I would say Pavo Real definitely compares favorably to a 4 star restaurant in the US, although considerably cheaper. One last note regarding Pavo Real. They make a mean Margarita!!!

4. Service: The staff provided very good service from the start and it only got better as our stay continued. Danny and Lilliana were both very good. They made sure all of our guests needs were being met. Mike, the General Manager was amazing. Mike keeps the entire place running at a high level. He couldn't have been better to us or our guests. Whether it was a quick 5 minute chat in the lobby while waiting for a shuttle, or stopping by your dinner table to make sure you were ok, Mike went above and beyond to make us feel comfortable. By the end of our stay he felt like part of our family. As far as the rest of the staff goes; whether it was bartenders, waiters, or anyone else, they were all efficient, friendly, and enjoyable.

In summary, we feel as though Amarte Maroma was the perfect place for our wedding. Its natural beauty and incredible architecture mixed with a little old world charm was exactly what we were looking for. Throwing a destination wedding can be a very stressful experience. Doing it at Amarte somehow enabled us to still be able to unplug from the world and relax while pulling off an amazing event. If we could do it all over again we seriously wouldn't change a thing. The grounds, the staff, the food, the beach all exceeded our expectations. It's a wonderful feeling to know that as we start a lifetime of experiences together, we will look back on the beginning at Amarte Maroma with nothing but incredible memories. If you are looking for your typical "Vegas in Mexico" all-inclusive then Amarte may not be for you. However if you are looking for a quiet, relaxing, and natural experience where you can go off the grid, Amarte should most definitely be your choice.

  • Stayed: April 2012, travelled with friends
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6  Thank JoeLogue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 19, 2012

First let me just preface this with we were at this hotel solely because it was for a wedding which was to be held there. This would not have been a place I would have chosen myself so my review maybe more harsh than others but I did not enjoy my stay here. Also, we stayed in the hotel not the Villas. Given that statement here is my review of it both the Pros and Cons.

The hotel is a boutique hotel so its on the smaller side than most of the resorts you will find in the area. It is NOT a resort by any means way shape or form.
It is situated right off the main road coming from the Cancun airport. It is very easy to get to but because it is literally right off the road you can hear the cars going by through the day.
If you plan to stay here you MUST have a car. Its an absolute necessity so you are not at the mercy of the hotel or taxis.

Pros
The rooms are very clean and well maintained although one day they did not leave an extra roll of toilet paper so I had to call down when we ran out. We stayed in a garden room. We were going to get a junior suite but last minute decided against it. I’m so glad we did! Our room was larger than the suite. The only perk is supposedly a fridge in the suite. We just got a cooler and kept drinks cold that way.
The grounds are very well maintained and cleaned daily. There always seems to be staff around cleaning and making sure the grounds look nice.
Michael the manager is fantastic and VERY accommodating. He was great in helping to make this place better. Unfortunately when he is not around, the rest of the staff are not always as helpful or flexible (more on that later).
The food from Pavo Real is very good but limited (see cons).
The beach is absolutely gorgeous but….see cons
There is wifi in the reception area.`
The wedding area is gorgeous.
Because the wedding group had the hotel to itself, after the wedding the guests were all able to go swimming whereas most hotel pools close this one did not.

Cons
The location is awful. It is right off the major road so while the tropical garden feel is lovely you can hear the cars on the highway whizzing by. Plus it’s a mile from the beach and not a real walkable mile either.

The beach is not convenient to access. You need to get the hotel to take you and pick you up unless you have a car. They typically just use a car to run people back and forth and you have to know when you want to be picked up for return. One day they were 30 minutes late to pick up people from our group so they were left standing on the road for 30 minutes. That truly is not acceptable.
Additionally, there is no place to get food or drinks when you are on the beach. They state they have a stand but you have to order it ahead of time and they will pack a cooler to take with you. Most of the food you have to order from though is better eaten hot and not cold. You also need to think about how much you will want to drink (alcohol or water) and pack that as well. There are resorts near the Amarte beach but they are mainly all inclusive ones so you cannot walk over to and get lunch or drinks so there is truly only what you bring with you. People in our party asked if the food and drinks could be delivered at a later time and were initially told no but Michael heard this and allowed the food to be delivered as requested but had he not been there it would not have happened.
As I mentioned we were with a wedding so there was a good number of us and the beach did not have enough umbrellas or chairs to cover even half of us. I know when you go to all inclusive its first come first serve as well but there were really only a handful here.

The Pool area is so small. There is a small area where there are a few lounge chairs but they are mainly in the shade. There are mainly chairs in which to sit up in – who does that by the pool. There is little room to reconfigure the pool furniture either as the deck area is tiny. There is no food/bar service available by the pool. Finally after a few days of being there and some accommodations by the staff they would deliver food over to the pool which was much appreciated but it is NOT the norm. We ended up going out to get coolers and beer and sodas/water to have by the pool and beach and for late night.

Food –
First breakfast. It says a continental breakfast is included with the room rate. Our first day this consisted of a basket of bread and nothing else. We ordered from the menu as we wanted something other than bread and while the food was very good, my omelet was a one egg omelet. The next day it was huge…and my husband who ordered the same meal he had the day before (juevos rancheros) received almost a completely different dish. It was like 2 different cooks had different interpretations. As the days went on, the continental included fruit which was perfect but it took 2 days for us to get that. Overall breakfast was good.
Lunch – very limited – the pavo real has lunch but its gourmet and to eat heavy day and night is just too much. There is a burger place across from the hotel but its just burgers. They were good but one cannot east burgers daily. The lunch options provided for beach were limited. The people hosting the wedding asked for more options to be added and they were but this was after a few days of just 3 options. And had they not asked nothing would have been offered.
Dinner – we actually did not eat dinner here as we ended up renting a car and going into Playa del Carmen to eat. We also spent the day at the beach there where we had wait staff to bring drinks and what not as we needed. Highly recommend that. But I did hear great things about dinner and they hosted a dinner part of tacos and the food was amazing.

Rate - we had a wedding rate which came out to just about 220 a night. I just do not think the value was worth it given you can often bundle your flight and hotel and do much better at an actual resort.

The hotel does have potential but my guess is because they do not get the traffic they do not invest in it. There is an area that looks like there was once another pool or there was going to be another pool.
In back of the pool that is there, there is a room that would make a great bar/concession area.

The hotel is very quiet and can be relaxing but because there is so much work in other areas, it takes away any aspect of relaxation. If you do not like crowds, ease of access to beach, ease of access to conveniences, than this hotel is great but if you like your vacations to be easy this is not the place.

  • Stayed: April 2012, travelled with friends
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4  Thank nictravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 15, 2012

In March, 2012, on a trip primarily for birding/nature appreciation purposes, I spent five delightful days and nights at the Hotel Amarte Maroma which is located in the Riviera Maya about 20 minutes from the Cancun Airport and approximately 15 minutes from Playa del Carmen. The hotel consists of 24 beyond comfortable, well-appointed cottages (all 2-level four-plexes, I believe) and has three luxurious villas located on a beach on Maroma Bay easily accessible about a mile from the main hotel. The cottage room that I stayed in was immaculate, spacious, extremely well-lighted and serenely quiet at night: it consisted of a siiting room, a large sleeping area, a huge tiled bath/shower, a separate bathroom, and loads of closet space. Especially appreciated were the first class, "natural" amenities/toiletries including insect repellent. Also most appreciated was the hammock that was strung on the deck outside of the room-while on that hammock from my second floor perch, I could could enjoy the sounds and sights of such birds as tropical mockingbirds, Yucatan jays, multiple species of hummingbirds, social flycatchers, and even those ubiquitous great-tailed grackles.

I was really thrilled with the lush tropical garden grounds of the hotel which among other vegetation had a variety of palms, banana trees, and bouganvilleas. The walkways at night were more than adequately lit with adorable Maya motif lampposts and there were benches spread throughout the grounds. Another plus for me were the iguanas and geckos that harmlessly scurried about and the dozen or so peackocks that are housed there.

While the room and grounds were superior, the hotel staff that I had contact with were even more so! They were extremely helpful and were more than eager to answer all of of my questions regarding the hotel and the Riviera Maya. Arrangements were even made for someone to show me the virgin forest property that the hotel owns which is not part of the hotel proper- there I saw all sorts of birds, including one of my "target" ones, a squirrel cuckoo.

Moreover, the staff made arrangements for me to see another of the properties that is affiliated with the Amarte, the Villa Castelli. About a half mile from the hotel this huge, well landscaped, architecturally impressive duplex villa is set (safely!) right in the jungle with a mangrove as its backdrop. Most people would be impressed with its fully equipped kitchen, its mahogany trimmings, and the jacuzi in the livingroom- as for me, an afficionado of rocks and minerals, I really loved the Mexican onyx light fixtures and wash basin on the second floor. It has multiple balconies which afford fantastic views of the jungle and from which I saw all kinds of birds like olive-throated parakeets, white-fronted parrots, Yucatan and golden-fronted woodpeckers, plain chacalacas, a few species of orioles, and,of course, more Yucatan Jays. Nearby, I had the thrill of seeing a pair of rather uncommon great currasows.

However, overall. the biggest plus for me was that the environmentally congruent and attuned Amarte is not one of those environment/ecology destroying All-Inclusive Resorts that are more and more becoming the dominant part of the area's landscape. Unlike the intrusive all-inclusives, you can rest assured that the Amarte will not have any comically clad, safari uniformed security guards asking you "what are you doing on our beach?"

Room Tip: If you enjoy viewing nature, particulary birds, ask for a room on the second floor as the vantage point is marvelous
  • Stayed: March 2012, travelled solo
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1  Thank Les S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 10, 2012

I just came back from a couple of days at the Amarte Maroma – a newish resort on the Riviera Maya, about a 20-minute drive from the Cancun airport. http://www.amartemaroma.com/home.html We had one of the regular rooms (a "cottage"), and it was very comfortable: two queen beds, a sitting area, hammock right outside the front door, spacious, nice big tiled shower. They lit citronella candles outside the door every night, which was appreciated, and gave you a nice sized container of bug spray in the room. Bugs aren’t their fault – it’s the tropics! We were there for a wedding, and the whole thing was done by the resort’s in-house planner, and they did a really nice job: ceremony on the beach at the exact perfect time of the day, plenty of staff on hand, good hors d’oevres etc. The restaurant food was…eh. But I never expect these places to be great, you’ve gotta just go with it. And there weren’t enough chaises on the beach – though the beach is seriously one of the most beautiful I have ever seen. An A+ beach. The highlight was a massage I had from a woman named Rosailia (I may be mis-spelling it a bit), on the beach, that was one of the nicest I’ve ever had – really great smelling oils, she had a terrific touch, checked with me often to see how the pressure was, bent me into some good positions for a stretch…and with the sound of the waves just a few yards away – pretty heavenly….all for $70 US (1 hour). I was a very happy camper. The reception-area staff were super helpful, too -- good English, lots of smiles, and the GM’s desk is right there in front so he can see/hear everything, which I think is a very good management touch. Overall, a very nice place at a reasonable price. And that beach…! (PS the shuttle van from the airport that goes to all the resorts was $28 USD and took 20 minutes, vs. a cab at $85 USD. They leave every 10 minutes or so.)

  • Stayed: April 2012, travelled with family
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1  Thank artnik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 5, 2011

We had the opportunity to stay at Amarte Hotel for eight (8) days. What a wonderful and pleasurable experience it was! This is a hidden gem tucked along the Riviera Maya a few minutes south of Cancun. Luxury and natural beauty abound. The hotel is a lovely blend of cottages and beach-front villas. While the cottages are a short drive from the beach, access is easy. There is an art gallery which features a nice cross-section of work by internationally known artisans. A spa was under construction during our visit. Also on the property is a 4-star restaurant, Pavo Real (Spanish for peacock, and yes, there are live birds strutting on the grounds0. The restaurant's chef and his staff consistently offered well prepared, fresh, and innovative meals with an international flavor.

We stayed in the Villa Mariposa which, delightfully, was only steps from the beach. The accommodations were Caribbean luxe. Custom designed furniture, mostly can & mahogany, designed by the architect/owner Jose Luis Moreno, fit the space perfectly. The attention to detail that was given to the suite could not go unnoticed- the mosquito net canopy over the bed, the multi-functional window shutters, wonderful art, coffee table books on Mexican art and the Ocean Reef, beach towels & robes, and the "peacock" origami folds of the tissues--and combined to make this a wonderful experience. We also had a rooftop deck which offered panoramic views and an outdoor shower. A short walk down the beach led to the lovely palapa style wedding chapel which is also part of the hotel's amenities.When some of our party wanted to go snorkeling, the trek was easily arranged by hotel staff via the nearby Maroma Hotel.

We would heartily recommend The Amarte Hotel to anyone in search of a mellow, well-priced but luxurious environment where staff is well-trained, helpful and knowledgeable.

Room Tip: The villas all offer beachfront views.
  • Stayed: May 2011, travelled as a couple
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4  Thank KarynDavis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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