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Reviewed September 14, 2020

It’s a somewhat anxious time to be travelling. The hotel was clean. I did read that they had wipes in each room so guests could wipe down high touch areas on their own after check in. I was disappointed to see that it was one packet so small it could fit in th palm of my hand! Five tiny wipes won’t do it. When I went to the desk to get more wipes THE FRONT DESK PERSON HAD HER MASK BELOW HER NOSE. We all know people breather through their nose! UGH. And the hand sanitizer in the hall should be touch free.

Date of stay: September 2020
    • Location
    • Sleep Quality
    • Service
Thank fogsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Greene, General Manager at Fairfield Inn & Suites by Marriott Brunswick Freeport, responded to this reviewResponded September 15, 2020

Thank you for choosing to stay at the Fairfield Inn & Suites Brunswick Freeport and providing your honest feedback here on Tripadvisor.

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the appropriate hotel team and will reinforce to our desk associate that her face covering must completely cover her nose. As an extra layer of protection, we also have plexiglass barriers installed at the front desk, which you may have noticed, as well as 6 foot tables to increase the distance between guests and the barriers. These extra precautions provide approximately 6 feet of distance between guests and our associates with a barrier in between.

We have touch-free sanitizer stations in our hotel and are always looking to add more as we can obtain them.

We take safety very seriously, and once again we appreciate your feedback so we can continue to coach our associates during these challenging times. We appreciate you choosing to stay with us. Best wishes to you and yours for safe and happy travels!

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Reviewed August 26, 2020

Believe it or not, during the pandemic, this hotel is full. Maybe a coincident because most of the rooms were booked by a local construction company for party. (This construction company should not do it during cov-19, seriously) As a result, we cannot get a room facing the front which is more quiet. But luckily, maybe during pandemic there is not much traffic, so we don't hear car noise from the highway at all.

The breakfast is cold and very limited, that is the only complaint; staff are good and friendly, will visit again.

Date of stay: August 2020
    • Rooms
    • Cleanliness
    • Service
Thank caonima4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason G, General Manager at Fairfield Inn & Suites by Marriott Brunswick Freeport, responded to this reviewResponded January 15, 2021

caonima4,

Thank you for taking the time to reach out with feedback on our stay with us.

We apologize that some local tradespeople had an impromptu gathering without informing us. Staff was able to disburse them eventually and we spoke directly to their corporate office who addressed the situation right away.

It has been challenging to say the least to provide good variety of options at our breakfast while adhering to all of the state and local COVID-19 regulations. Since your stay, we are pleased to let you know that while we are still prohibited from offering hot items, we have added the following healthy options: sliced almonds, dried apricots, craisins, walnuts, grapefruit, 7 varieties of cereal, and banana chips. We hope that circumstances will allow us to further add to this lineup.

We are glad you enjoyed your staff and we hope to have the opportunity to serve you again during your next visit to Maine! Safe travels!

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Reviewed November 8, 2019

I spent about 10 days in early fall. It was comfortable and clean. The staff was pleasant and helpful. It is a great location and close to the freeway. I would definitely stay there again. Thumbs up for me.

Date of stay: September 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank michigansurveys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason G, General Manager at Fairfield Inn & Suites by Marriott Brunswick Freeport, responded to this reviewResponded January 15, 2021

michigansurveys,

Thank you for taking the time to provide feedback on your stay with us. We are glad you found our hotel to be clean and comfortable. We hope your travels will find you back in the Brunswick, Maine area again in the near future! Safe travels to you!

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Reviewed October 26, 2019 via mobile

We opted to stay here as it was only 30 minutes outside of Portland in the quiet town of Brunswick. It was a little hard to find at first but turned out to be a very nice clean and modern hotel. The room we had was nice and clean but extremely small. The staff was very friendly and they included a free breakfast in the morning but unfortunately we were unable to try it as we opted to eat in Portland instead.

Date of stay: October 2019
Trip type: Travelled as a couple
Thank lewwen31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 24, 2019

the Beatles For Sale tribute band has stayed here each time we've performed at the Orion Performing Arts Center in Topsham, and have another stay coming up---everything here has always been perfect and welcoming, and we thank the Fairfield Inn & Suites for hosting our concert and being a sponsor of arts in the community!

Date of stay: November 2018
1  Thank kirouacd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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