Name: Good Overnight
Item: Comfort Inn Brunswick
Rating: 4
Author: JRO

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All reviews room was clean waffles sausage would stay here again hard boiled eggs first floor off the highway visiting family pleasant surprise cereal exterior desk fireplace microwave

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4 - 9 of 389 reviews

brett c

1

Reviewed April 14, 2024

Bedbugs

Bedbugs. One star is one too many for this comfortless inn. Bedbugs. Yep, woke in the middle of the night to bedbug bites and bugs and signs of them on the pillow and blankets. Bad enough, but it only got worse when Tonya at the front desk acted as though it was a normal occurrence, couldn't remember what room we said we were in (we followed up later), never said sorry, and claimed "her hands were tied" around a room refund. Do what you have to--sleep in your car or on the sidewalk--avoid this place.

Room tip: Don't stay here. Bedbugs and little care from staff about them.

Date of stay: April 2024

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Dear J566OCbrettc,

It is sad to see such an inaccurate review that couldn't be more far from the truth.

As with any hotel that gets a complaint from a guest that states they "saw" a "bedbug" there are certain procedures that need to be followed. The first step is once the hotel is notified the room is immediately taken offline so it can't be rented until a local pest company comes in to fully inspect the room and treated, if evidence is found.

Tonya, who has been here for many years and has received many positive reviews for her kindness and compassion who never once showed any lack of concern and I can assure you that she NEVER acted that this was a normal occurrence as in her tenure here at the hotel this was the first time this type of complaint was brought to her attention and in the 35 years of the hotel being open this is only the second time receiving a complaint of this nature.

Tonya did exactly what she should have, she apologized to the guest, took the room offline and stated to the guest that they would be followed up with once they manager came in the next business day, it is correct that there was no offer of a refund at the time by Tonya as she doesn't have the authorization to do so. The next day, the guest did reach back out to myself the GM prior to me making the call to them where we discussed the situation at hand. I apologized several times for what they stated they experienced, It was communicated during the call that a full refund would be given to the guest prior to even the pest company coming in to inspect the room and it was communicated to the guest the proactive steps were taken and the call ended cordially thus a surprise to see such a review.

Let me finish by also mentioning just incase some weren't aware but the condition or type of hotel doesn't determine if a hotel can get bedbugs. Bedbugs are known as the perfect hitchhiker where in fact they are brought into hotels from traveling guests. No hotels are exempt from these type of situations, they are experienced by 1 star motels all the way up to 5 star resorts.

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funtimes20192

Kansas City, Missouri

218142

Reviewed October 7, 2023

Quiet, Comfortable beds, good breakfast

Best in the area. All of the hotels around here are older and worn; but, this one is clean and quiet. It is much larger than it appears from the street. We would stay here again. The breakfast had make your own waffles, eggs, sausage, and the usual bagels, bread, cereal, milk, coffee juice.

Room tip: Ask for quiet side off of the street

Date of stay: October 2023

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rdg1616

Denver, Colorado

241

Reviewed September 8, 2023

Basic hotel stay

This was a very basic hotel stay on our road trip along the coast. The beds were comfortable. The room felt musty and the wall were very thin with a lot of noise in the hallways. It worked well for our family stopover, but glad we paid with points and not the high summer season $ price.

Date of stay: August 2023

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J Z

New York City, New York

94170

Reviewed August 24, 2023

Not So Comfort inn

The hotel was a bit rundown. Rugs were worn and lumpy. they only have two luggage carriers and one elevator. if your room is in the back you have a long walk. We were in room 236 it had an old A.C. unit so it made a lot of noise and leaked water. If you stay make sure your room has a Frigidaire A.C.unit it's newer and quieter. The beds are old mattresses very poor quality. They only change your bedding every three days. towels if left on the floor were changed each day. Breakfast was ok though they only had one person working the area. they also only had one coffee urn for regular, decaf and forget hot water for tea it was Luke warm. Places to eat we went to Cooks Lobster house pretty good.
you get what you pay for.

Room tip: Grab the Luggage carrier early. Turn on A.C. before staying in room. Look for Frigidaire A.C. unit. Stay somewhere else.

Date of stay: August 2023

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Dear RubenNewyork,

We appreciate the review and are sorry to hear about the issues you experienced during your stay. I have addressed your concern regarding the AC Unit with the engineering department. I'm sorry to hear you didn't enjoy the comfort of your mattress, many people rave about them as they are top of the line Serta Pillow Top mattresses. Regarding your linens being changed, this is now a common industry wide practice but we would have been more than happy to change them more frequently had you asked.

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Tricia A

41

Reviewed August 17, 2023

Not a good experience

We arrived at the hotel and had a check in that was interesting. Then we walked down the hall on the first floor and the farther you walked the more musty it smelled. By the time we opened our door the smell of mold and must was awful. We opened our window and turned off the ac because the moisture in the air was overwhelming. We left the room for a few hours in hopes that it would clear out. When we arrived back at the hotel, the smell was not any better, and then there was no hot water. I called the front desk to be told that it had happened at couple of hours ago and there was not an eta for it to be fixed (they were hoping in a couple of hours). There was still no hot water in the morning. There were bugs in some rooms, holes in sheets and stains on other sheets. This was a terrible experience. Not sure what happened because prior reviews were good. Will not stay here again.

Date of stay: August 2023

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Dear Triciaa2023,

We appreciate the review whether good or bad. We are sorry to hear that you had experienced a musty smelling room along with the other issues mentioned, these comments are definitely not indicative of a typical experience here at the Comfort Inn in Brunswick and I have addressed all your concerns with both the engineering and housekeeping departments.

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