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19 - 24 of 249 reviews
Reviewed May 16, 2018

No TV ,, no heat ,, you want heat here is an electric heater. ripped towels really? going skiing and need to stay well this is it. A bed for your head. I would hate to think heat problem would be like on a zero night.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Howardsvm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert G, Owner at Herbert Grand Hotel, responded to this reviewResponded December 4, 2018

Thank you for staying with us and for taking the time to leave a review. We removed the televisions from the rooms several years ago and opted not to install new televisions when we renovated in 2016 for several reasons. First, we wanted to preserve as much of a "period" feel as possible in the rooms and there was no where to hide a television that didn't seem awkward. Second, we have high speed WiFi in all of the rooms and many people simply prefer to stream video rather than watch television stations. Third, we have a large television in the lobby with cushy couches, a cozy fireplace and a billiards table for our guests to enjoy. With respect to the heat, I am not aware of anytime during the year when there was no heat in the building. From the sounds of it, you stayed on a night when the temperature was chilly but no freezing, so the thermostat went on and off as the building reached the 73 degree desired temperature. Further, it sounds like you were provided with a personal heater just for you because the room felt chilly. Thus, there really wasn't a heat problem as you describe. Merely, the building's heat was not as warm as you liked it and our team did the right thing and got you a personal heater to warm up.

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Reviewed April 9, 2018

The hotel is beautiful and old, and the owners really care about their building. However, during check the owner's mother informed us that the rugs were newly installed and to be very careful about not spilling on them, which did not feel particularly welcoming. There was a hand towel for the bathmat at the shower. There was no shelf in the bathroom for toiletry items.

Date of stay: March 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank lauradee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert G, Owner at Herbert Grand Hotel, responded to this reviewResponded December 4, 2018

Thank you so much for staying with us and for taking the time to write a review. It sounds as if it was Dawn who made the comment regarding the rug. I am sorry about that. She truly loves and cares about the hotel and I think that sometimes manifests itself in different, albeit awkward, ways. That being said, she is truly a gem for the hotel and probably its greatest cheerleader. With respect to the bathrooms, we have remedied the problem and installed shelves in all of the bathrooms and you will have a bathmat rather than a hand towel on your next trip. Thank you so much for your business and we hope to see you again soon.

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Reviewed February 21, 2018

Nice clean room with Queen bed, nice bar on premise and plenty of open areas for game playing, reading etc. Longfellows restaurant right across the street. Great burritos close by. Plenty of local shopping, ski museum nearby. Short drive to an IGA for groceries. Short drive to Woodsman for the best breakfast favored by the locals.

Room tip: 3rd floor was very quiet
Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Brad D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert G, Owner at Herbert Grand Hotel, responded to this reviewResponded December 4, 2018

Thank you so much for staying with us and for taking the time to write a review. We are thrilled that you enjoyed the hotel and our town of Kingfield. If you are skiing Sugarloaf for 2018-2019, be sure to check out our new ski and stay packages on our website. We have a great one which includes lift tickets, food and drinks at the pub and lodging. Again, thank you so much for your business and we hope to see you again soon.

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Reviewed February 18, 2018

The older hotel is in great shape with a newly renovated pub. Our room was quiet cozy and comfortable with a spacious bathroom. The TV was small, but fine for us. Lots of nice vintage touches throughout. The pub was lively and fun. The pub menu is limited, but we were happy with it. It's about 15 miles to Sugarloaf so very convenient for skiing and outdoor activities. Good value! The Kingfield Woodman cafe is about 1/2 mile away and great for breakfast. We'll stay at this hotel again next time we're in the area.

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank aform5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert G, Owner at Herbert Grand Hotel, responded to this reviewResponded December 4, 2018

Thank you so much for staying with us and for taking the time to write a review. We are thrilled that you enjoyed your stay and our town of Kingfield. If you are coming up for Sugarloaf during the 2018-2019 ski season, be sure to check out the ski and stay packages on our website. Our newest is a package that includes lodging, lift tickets and dinner and drinks at the pub. It is a great value and we are particularly excited about it! Again, thank you so much for staying with us and we hope to see you soon.

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Reviewed February 7, 2018

Enjoyed our stay here. Lots of charm, very quaint. The owner's mother was the front desk receptionist, nice but an odd duck. I guess you could say she was part of the charm! Their restaurant was not open yet but it was still a lovely hotel.

Room tip: There's no elevators and it's 3 floors so either pack light or leave the bulk of your things in your vehicle.
Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank christinerL8147OU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert G, Owner at Herbert Grand Hotel, responded to this reviewResponded December 4, 2018

Thank you so much for staying with us and for taking the time to leave a review. We are thrilled that you enjoyed your stay. It is true that Dawn is a bit of an odd duck, however, she is a great cheerleader for the hotel and truly has its best interests at heart. Again, thank you so much for your business and we hope to see you again.

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