We just returned from our trip to Ogunquit and the only disappointing portion was the hotel. We have stayed at the Grand Hotel 3 times previously and quality has been declining.
The location is excellent and is about a 10 minute walk to Perkins Cove and 15 minute walk to the beach. The rooms are good size which makes it nice for families.
We're not overly picky....so the old furniture and out-dated look of the hotel was an even trade off for the bigger rooms (family of 4 with pack and play). With that said, the service of the hotel was terrible. Here's why:
-They dont change the sheets unless you stay 4 nights or more (we stayed 3 nights)
-They didnt provide replacement towels during our 3 night stay
-If trash is not directly in the trash can....it doesn't get removed. For example: we had 3 empty beer bottles near the trash....it wasnt removed. We had a crumpled up piece of paper in a grocery bag near the trash.....it wasnt removed. A day old lime on the deck sitting on an empty plastic bag.....it wasnt removed.
-We stayed 3 nights and house-keeping only cleaned 1 time. They came another time at 11:45 but we asked if they could postpone to the afternoon since our kids were napping....they said no....they leave early afternoon??
-When we walked back into the room after house-keeping....we couldnt tell if they had come. There was no straightening up......it was simply make the bed and empty trash cans. Really that's it.
-The beds are rock hard as well.....very uncomfortable.
We brought these issues to the front desk and they responded: "if trash isnt in the trashcan.....it might be personal property. I responded with: empty beer bottles?? She said: you might reuse them!??
Overall, when paying over $250+ a night, we expect service to at least average. Instead, the service was poor, hotel is out-dated and not worth the money spent. The location is great but really any hotel on Shore Road is in an excellent location.
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- Also Known As:
- Grand Hotel Ogunquit
- The Grand Hotel Ogunquit, Maine