Great place to stay. Very clean. Great staff. Good breakfast. No complaints just kudos. Front desk folks were very helpful. GPS a big help in finding this hotel. Driving in a snowstorm not a fun thing to do in Maine at night. Happy to find the hotel.

I recently stayed at the Hampton Inn in Oxford Maine. In the past year alone, I have stayed at this hotel at least 9 times. I stay there because the staff has always been friendly, the hotel has been clean and management very accommodating.
I don’t know if in the last 4-6 months they have changed management but the hotel has definitely changed for the worse.
In December 2023, my fiance and I witnessed an older male sleeping in the dining area with his shoes off. I brought it to the attention of staff/management and was dismissed. I contacted Hilton and was referred back to the management at the hotel in Oxford. Again no remediation and just excuses.
I decided to give the hotel another chance. We stayed at the hotel in February 2023. Nothing remarkable to note.
Fast forward to March 2023. I reserved a room on the 5th floor. I noticed that the room was changed. I contacted the hotel and spoke with staff. I was informed that “management” changed it. When I asked the reason I was informed that there were “numerous” noise complaints. I explained that no one had ever said or addressed this with us. I was told someone called our room. I asked why no one called my cell, knocked on the door or addressed it with us at check in. I was told I could either keep my room or cancel our stay. I ask to speak with a manager and was informed one was not present and wouldn’t be until later in the day.
As it was already planned, we decided to continue with our getaway. We arrived late at night so again, no management available.
The next morning I spoke with management, Erin, who stated that they are not “obligated” to keep our choice of room. I was informed that there were numerous noise complaints about me and my fiancee as well as our pets. Again, why did no one call me on my cell. Erin informed me that someone called my room and maybe we were sleeping. Well if we were sleeping, how could we be making noise? Erin also mentioned our complaint from when the gentleman was sleeping in the dining area. She claimed he fell asleep while on the phone, I mentioned he had no shoes on where people eat. Erin claimed that guests frequently walk about without their shoes on. I cannot enter an eating establishment without my shoes because that is a health violation, clearly not at this hotel. Erin then informed me that after we checked out the next morning we should not come back. Wow! Her demeanor felt threatening and she refused to tell me the dates and times of the complaints. Had it not been snowing, we would have left and found different accommodations. We felt like we were walking on eggshells during our entire stay.
During our stay, Erin gave my fiancée and I dirty looks each time we were in the lobby and made it feel very hostile.
While having breakfast, we witnessed at least two people with their dogs in the food area. I’m sure this is not up to health codes as one gentleman was getting his food, with his dog in his arms, right next to the eggs. The garbages on the first floor were overflowing. The overall condition of the hotel is deteriorating to say the least.
I feel as though my fiancée and I were being targeted, retaliated and discriminated against because we tried to address a concern during our stay in December.
Throughout the hotel there are signs that intimate that “making you happy” is their motto, that if you are not “happy” your “satisfaction is guaranteed.” Clearly not!
I stay at Hilton for the exceptional quality of the rooms and staff. The Hampton inn in Oxford Maine is definitely not an example of this standard. I am a Hilton diamond member and stay at the properties often. I am seriously considering canceling my account as well as taking legal recourse. I will inform all my friends and family of this terrible treatment.

I filed a complaint with Hilton as was told to communicate with the hotel. Why would I speak with the person who I am making a complaint about? That seems counterproductive.