I'm 40 years old and have been in the customer service industry for the last 20 years...
I've had great and poor interactions in the past with other companies, but I had one of the worst customer service interactions I've ever encountered in my life last week (Sunday Nov 22nd around noon) at The White Elephant.
After providing extremely poor guidance, the cashier was straight up rude, extremely disrespectful and failed miserably to explain their processes, which were ridiculous to accomplish simple tasks, such as getting a cup of coffee. Their signs and setup is very confusing at best and his guidance was even worse.
I was following all the guidelines and was wearing a mask.
After being baraded by this cashier for about 5 minutes due to his extreme lack of coherant instruction. I told him to forget it completely. I paid for the items I had already and left.
During this whole interaction the cashier was visibly upset and annoyed, used a barading tone and couldn't provide any sort of intelligible instruction to save his life.
My suggestion to your business would be to find new help to replace the apparant lost cause of a cashier that is incapable of understanding customer service and providing a good experience.
Due to this horrible interaction, that will definitely be the last time I stop into The White Elephant and I'm sure many more will follow if changes aren't made.
I would give it 0 stars if I could. Steer Clear of this place.
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